Toyota of Rockwall - Service Center

Very courteous and knowledgeable! Met my needs and explained everything. - made recommendations with thorough information. explained everything. - made recommendations with thorough information. More

The dealership had our car for two weeks, and failed to fix two of the problems it was there for. They did not help us with our insurance to fix the problems from our accident. We arrived to pick our car u fix two of the problems it was there for. They did not help us with our insurance to fix the problems from our accident. We arrived to pick our car up and the associate looked at our rear tire which was flat. Instead of addressing the issue ( and we were told this was going to be fixed) the associate put air in the tire and said we were good to go. The dealership was going to let a mom and 3 kids get into a vehicle that wasn’t properly repaired and drive away. This is extremely poor customer service and a huge safety issue. They also failed to test the air conditioner after replacing the condenser. There was an issue with this and after we drove away, the problem was discovered on our end. We had to return to the dealership and spend another two hours waiting on the problem to get fixed. The lack of the dealership to correct problems after being discussed and their inability to fix problems is crazy. I will never do business with Rockwall Toyota, and will never recommend them to anyone. More

Mick always does an outstanding job making sure that I understand everything being taken care of with my vehicle and reviewing anything and answering any questions that I have. understand everything being taken care of with my vehicle and reviewing anything and answering any questions that I have. More

Justin was great. Our car went in to service moments after arrived. There was a very heavy rain that made the service area slippery. When our car was ready Justin mopped a pathway to car so that we woul after arrived. There was a very heavy rain that made the service area slippery. When our car was ready Justin mopped a pathway to car so that we wouldn’t fall. More

Wish you would fix your carwash as promised when bought the car. Stephanie is great! the car. Stephanie is great! More

Quick and responsive phone and E mail communicationsVery Quick and responsive phone and E mail communications Very detailed explanation of my problem and why. Resolved my problem above and beyond my expect Quick and responsive phone and E mail communications Very detailed explanation of my problem and why. Resolved my problem above and beyond my expectations. Have bought 3 vehicles from these folks and will buy a 4th Great folks, great service More

Very professional service department. Kept me apprised of everything. Will continue to use them for my car service. No hidden fees. everything. Will continue to use them for my car service. No hidden fees. More

100,000 check up and service was faster than expected! Justin was in contact with me every step of the way concerning my car. Justin was in contact with me every step of the way concerning my car. More

Gave me 3 pages of things they wanted to fix totalling nearly $2,000 that I could easily have done by other places, cheaper, and probably better. My husband read what they left and sincerely doubted they nearly $2,000 that I could easily have done by other places, cheaper, and probably better. My husband read what they left and sincerely doubted they did half of what they claimed they did to suggest the work was required. Also they shut off my headlights from 'auto' and didn't turn them back on, so I had to realize they weren't on and turn them back on myself. I wouldn't have thought they would change settings and not at least fix it back. Will probably use another dealership next time we need service. More

Everyone was very helpful and courteous and took care of all my needs. Thank you all my needs. Thank you More