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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,653 Reviews

3,653 Reviews of Toyota of Rockwall - Service Center

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September 28, 2021

First visit with Toyota, outstanding service, compared to my other vehicle dealership, there is no comparison in how I was treated. Toyota of Rockwall is best service hands down More

by RgS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 28, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 28, 2021

Justin was very professional and made sure everything was done as expected. Great service as well. More

by MARYALLEN2807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Sep 28, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to leave us a fantastic five-star review! We are very happy to hear that Justin provided you with such a positive experience. We sincerely value your business, Mary. We look forward to your next visit.

September 28, 2021

In total, we're very pleased with this and the previous transactions with Toyota of Rockwall and highly recommend them. However, while they are great to work with and we got a good deal, I believe we might More

by bmitch2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Brown
Sep 28, 2021 -

Toyota of Rockwall responded

It has been a pleasure serving you. Thank you for taking the time to leave us your feedback. We'll be sure to share your comments with our team. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

September 28, 2021

Great customer service, Quick turn around, Nice waiting area, Thank you for being on top of things! More

by sarahdanette14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Sep 28, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to leave us a five-star review! We appreciate your business, Sarah, and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

September 27, 2021

Great people, service, advisors, and schedulers. The car wash is always broken…sort of like McDonald’s ice cream machine. More

by jennalwilson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Sep 28, 2021 -

Toyota of Rockwall responded

Jenna, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

September 27, 2021

I was told and quoted that I need a almost $300 tire because the one that I have was not able to be repaired. I looked at the picture that the service department sent me and the picture did not show a n More

by nurseasiah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Employee not listed
Oct 14, 2021 -

Toyota of Rockwall responded

Nurse Asiah, Providing a positive experience is our top priority. A manager will be reaching out to you to discuss this issue further. Thank you for your time, and hopefully we can get to the bottom of this

Oct 14, 2021 -

nurseasiah responded

I still hate received a callback from a manager.

September 23, 2021

Scheduled an appointment for a new tire, after waiting two and a half hours I was informed my car was being pulled into the bay. They then said they were trying to find the one tire they had for my vehicl More

by bidgoodalia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Crystal
Oct 10, 2021 -

Toyota of Rockwall responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully we can get to the bottom of this.

September 23, 2021

Timely, complete, very nice people. Very busy but still finished on time. I’ll refer friends. More

by BARRETTSTEVE75
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Maddran
Sep 23, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 21, 2021

Car wash STOPED LONG TIME.It is really a shame I hope it Car wash STOPED LONG TIME. It is really a shame I hope it start soon More

by VKARAVALLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Sep 21, 2021 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

September 21, 2021

Prompt & very friendly!!Sam was very helpful with my questions & service completed in one hour!!Thanks More

by bandmbrunner
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 21, 2021 -

Toyota of Rockwall responded

We appreciate your business, Sam and our team looks forward to serving you again soon!

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