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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,654 Reviews

3,654 Reviews of Toyota of Rockwall - Service Center

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September 16, 2021

even with an appointment service took too long. an hour and a half for an alignment. More

by david.yonce
Recommend Dealer
Yes
Employees Worked With
Casey
Sep 16, 2021 -

Toyota of Rockwall responded

Thank you, David, for sharing your thoughts about your experience with our dealership. We appreciate your business and apologize for the unusually long wait. Please reach out directly if you would like to discuss this further.

September 15, 2021

The attention is good The service costumer is goodThe The attention is good The service costumer is good The dept of service very nice More

by fherg5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Sep 16, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 14, 2021

Ripped off customers Robbery it’s going on over there just for oil change take Lee’s two hours checking your vehicle how do you permission 🤮🤮🤮🤮🤮🤮🤮 More

by Niho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of them is same, Don Maddran, Dan Landrum, Justin Hogue, Stephanie Sanchez, Carlos Perez
Oct 01, 2021 -

Toyota of Rockwall responded

Niho, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 14, 2021

Great service, personnel acting very professional and courteously. The time was excellent, just wait 40 minutes. More

by JUAN.VILCA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Sep 14, 2021 -

Toyota of Rockwall responded

Thank you so much for your kind words, Juan, and for taking the time to leave us this wonderful feedback!

September 14, 2021

My truck was scratched while it was being worked on. I have yet to receive a call to get this fixed. And I don’t like when someone try’s to blame me for something that was done there. More

by angfiorenzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Persons name not listed
Oct 01, 2021 -

Toyota of Rockwall responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you.

September 14, 2021

Fast service , everyone was helpful and Justin did a great job , price was great too and the discount at the website help as well More

by carlosalfaro3878
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Sep 14, 2021 -

Toyota of Rockwall responded

Carlos, We are very happy to hear Justin provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 14, 2021

Very good service and excellent attention. I always do the service of my SUV with them because I trust the professional staff. More

by eduardoarispe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Sep 14, 2021 -

Toyota of Rockwall responded

Eduardo, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Justin and our service team met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

September 14, 2021

The Service writer went over everything that I wanted to do and called me about any repairs and the cost of them. More

by dawgpardue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Sep 15, 2021 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

September 14, 2021

I am pleased to Share with all of you my experience at Toyota of Rockwall was amazing and fully satisfied thank you More

by IRFANWILSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Sep 15, 2021 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

September 14, 2021

I had just had my car there Aug 31 for its 30,000 mile checkup which included rotating the tires. Then the morning of Sept 7 I noticed my tire light was on, so I had my husband air it up, then I called f More

by CHARI0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
no name
Oct 02, 2021 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

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