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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,656 Reviews

3,656 Reviews of Toyota of Rockwall - Service Center

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September 14, 2021

I had just had my car there Aug 31 for its 30,000 mile checkup which included rotating the tires. Then the morning of Sept 7 I noticed my tire light was on, so I had my husband air it up, then I called f More

by CHARI0
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
no name
Oct 02, 2021 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

September 14, 2021

Ripped off customers Robbery it’s going on over there just for oil change take Lee’s two hours checking your vehicle how do you permission 🤮🤮🤮🤮🤮🤮🤮 More

by Niho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of them is same, Don Maddran, Dan Landrum, Justin Hogue, Stephanie Sanchez, Carlos Perez
Oct 01, 2021 -

Toyota of Rockwall responded

Niho, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 13, 2021

Justin Hogue answered a Facebook post about servicing my Lexus closer to home in the Rockwallian. He has been excellent with answering questions, customer service, booking, greeting, explaining... you get t More

by VenitaKay.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Sep 13, 2021 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 13, 2021

My vehicle had some maintenance issues and had to be towed to the dealership. They were able to provide a service vehicle to use while my car was being repaired the very same day. That was a great wei More

by SG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Sep 13, 2021 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall! We appreciate you taking the time to leave us this great review.

September 13, 2021

It took 3 hours for a 40,000 mile job, with an appointment. They also misquoted on map. Paid for part, have to go back for chip. They will not be charging labor. More

by STACYLE521
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carlos Perez
Sep 30, 2021 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 13, 2021

Sam was very attentive! Made sure rotation and balance was done properly. Very good service. More

by Gwebb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 14, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with Sam in our service department. We're glad to hear he delivered such a great experience!

September 12, 2021

My service technician is the best. I always ask for her! She does a great job of communicating, always a smile. She is the best! More

by Hal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie
Sep 12, 2021 -

Toyota of Rockwall responded

Thank you for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 10, 2021

Great service, fast and the customer service better than any other place I have taking my vehicles to, I highly recommend Toyota of Rockwall for vehicle care More

by rafaelpena3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue, Stephanie Sanchez
Sep 10, 2021 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear that Rafael and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 08, 2021

Excellent service, was a really good experience, all the installation were really clean, social distance perfect, the waiting area was comfortable and nice with enough entretaiment. More

by menoti_2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Sep 08, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 08, 2021

Everyone was friendly and nice. I always feel like the job was well done. I’ll definitely come back. I live in Arkansas, but come to Rockwall often. More

by BARBARAHOWERTON
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Sep 08, 2021 -

Toyota of Rockwall responded

Thank you so much for your kind words, Barbara, and for taking the time to leave us this wonderful feedback. We look forward to seeing you again!

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