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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,656 Reviews

3,656 Reviews of Toyota of Rockwall - Service Center

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September 08, 2021

Service was done quickly and I was informed of costs and progress every step of the way. Everyone was courteous making it a very pleasant experience. More

by RLJONESHP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2021 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

September 06, 2021

Great Service...but want the car wash brought back. Nice to have when you have a business to run and have not time to event try to make the service needed. More

by Kattennant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran, Dan Landrum, Justin Hogue, Stephanie Sanchez, Carlos Perez
Sep 07, 2021 -

Toyota of Rockwall responded

Thank you for your feedback. We appreciate your business and our team looks forward to serving you again soon!

September 05, 2021

I love Toyota care but, I wish they would bring back the car wash. That was one of the high points of taking my car there for services. More

by JTAYLORALR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue, Stephanie Sanchez
Sep 05, 2021 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon!

September 05, 2021

I have always found the dealership to be professional and friendly. I have never had any trouble scheduling appointments and the service has always been explained to my satisfaction. More

by JEFF3530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Sep 05, 2021 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

September 04, 2021

Everyone is always so nice and helpful. Stefanie Sanchez is always on point with my expectations of time and a breakdown of what they will be doing to my car. I always work from your sitting area while wait More

by CHRSFB10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Sep 05, 2021 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear Stefanie was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 04, 2021

AS ALWAYS SERVICE VISIT WENT SMOOTHLY. ALL MY NEEDS WERE AS ALWAYS SERVICE VISIT WENT SMOOTHLY. ALL MY NEEDS WERE TAKEN CARE OF WITH NOT MUCH OF A WAIT. I THOUGHT IT WOULD TAKE LONGER THAN IT DID SO WAS HA More

by LITTLEMULV17
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue
Sep 05, 2021 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

August 31, 2021

Service was fast and well done. Justin made it a very good experience. Will continue to get all my service done here!! More

by Cassandra Vasquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Aug 31, 2021 -

Toyota of Rockwall responded

Thank you for the kind words for Justin and our service department, Cassandra! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 28, 2021

Matt was great. He kept checking on the vehicle while I waited for about 3 1/2 hours. He was very attentive and answered all my questions More

by GILL7661
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt
Aug 29, 2021 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Matt to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

August 26, 2021

I have been a customer of Toyota of Rockwall since moving here from cal service is easy to get a appointment and staff is very knowledge and friendly, will continue to do business with them More

by Woodie
Customer Service
Recommend Dealer
Yes
Employees Worked With
Service , Justin Hogue
Aug 26, 2021 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

August 26, 2021

Great service, great communication. Because I had an early appointment I was in and out quickly. I’m grateful to work with the same service rep everytime. More

by WConley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Aug 26, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to leave us a five-star review! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

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