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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,656 Reviews

3,656 Reviews of Toyota of Rockwall - Service Center

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August 26, 2021

Located in Rockwall off I30. My Service Rep Mick Scott is very knowledgeable and courteous More

by GORDONSNURSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rental car girl, Jason Fleming
Aug 26, 2021 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 24, 2021

This service station is great and their people is great too. Very professional job. Extremely professional personnel and very fast attention. We the customer are very satisfied. More

by JUAN.VILCA1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Aug 24, 2021 -

Toyota of Rockwall responded

It's great to hear, Juan, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

Aug 25, 2021 -

JUAN.VILCA1 responded

Keep doing this great service.

August 24, 2021

I always get treated like family at Toyota of Rockwall. From my arrivals to check out everyone who I come across is helpful and has a great attitude. More

by Carmel C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Aug 24, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 24, 2021

Friendly and efficient. Only complaint is car wash was broken. When approached about trading, I declined and there was no attempt to keep prodding to do so. Thank you More

by mcaebtx
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I think name was Juan
Aug 24, 2021 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 23, 2021

They got me in and out quickly for the factory oil change that I needed. I was a little disappointed that they don’t wash the car when servicing them at all because other dealers washed inside and out of car More

by behrendteri83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Aug 23, 2021 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 23, 2021

Extremely fast, efficient, and as always everything was done to perfection. I've never had an issue getting my vehicles serviced at Toyota of Rickwall. More

by jv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Aug 23, 2021 -

Toyota of Rockwall responded

We appreciate your business and our team looks forward to serving you again soon!

August 23, 2021

Great service and great people. They are always concerned about the customer and what their needs are . I will always use this dealership for the service on my 2006 Tundra. More

by HARRYPOWER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Heidel, Justin Hogue
Aug 23, 2021 -

Toyota of Rockwall responded

Thank you for taking the time, Harry, to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 23, 2021

Service department did a great job. I didn't have an appointment but they still took care of my regular maintenance within 1 hour. Excellent and friendly Staff. Efficient and helpful! Highly Recommen More

by MoncyVarughese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran, Dan Landrum, Justin Hogue, Stephanie Sanchez, Carlos Perez
Aug 23, 2021 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

August 22, 2021

My hubcap flew off and the truck behind me ran over it and destroyed it. Now they want to charge me $175 for a new one. The thing is, though, the hubcap came off the day AFTER they rotated my tires. More

by tx.dahaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Hogue
Sep 09, 2021 -

Toyota of Rockwall responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly.

August 21, 2021

Mitch is the best. He ordered our parts and kept us informed when they would be in. I will go back for Mitch to service. More

by lhowardbailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2021 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear Mick was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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