Back

Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,659 Reviews

3,659 Reviews of Toyota of Rockwall - Service Center

Sort by
August 23, 2021

Service department did a great job. I didn't have an appointment but they still took care of my regular maintenance within 1 hour. Excellent and friendly Staff. Efficient and helpful! Highly Recommen More

by MoncyVarughese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran, Dan Landrum, Justin Hogue, Stephanie Sanchez, Carlos Perez
Aug 23, 2021 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

August 22, 2021

My hubcap flew off and the truck behind me ran over it and destroyed it. Now they want to charge me $175 for a new one. The thing is, though, the hubcap came off the day AFTER they rotated my tires. More

by tx.dahaley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Hogue
Sep 09, 2021 -

Toyota of Rockwall responded

We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly.

August 21, 2021

Mitch is the best. He ordered our parts and kept us informed when they would be in. I will go back for Mitch to service. More

by lhowardbailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2021 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear Mick was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 20, 2021

Called back to help fix problems regarding tire pressure warning. Problem solved. Concern to make sure everything was taken care of greatly appreciated. It tells me they value my business relationship, More

by ppiasecki723
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran, Dan Landrum, Justin Hogue, Stephanie Sanchez, Carlos Perez
Aug 22, 2021 -

Toyota of Rockwall responded

Thank you so much for your excellent review! Please don't hesitate to reach out if you need anything else.

August 19, 2021

They are consistent as always and there is little chance of me ever moving away from owning a Toyota for so many reasons. Great job More

by davisrd2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

August 19, 2021

Always friendly, maintenance is fairly rapid. Car is immaculate upon return More

by Camuhm
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

August 19, 2021

Friendly staff and very helpful. Will definitely be back to service my car. The sales and finance dept were awesome willing to work with you. More

by fabiolagomez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Glenn Coy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue, James Adams
Aug 19, 2021 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 17, 2021

Dejaron mi tapadera mal puesta y se quebró tuve que llevarla a un sitio donde la terminaran de quitar es muy molesto porque no andaba aquí en la ciudad More

by mrocio910
Quality Of Work
Recommend Dealer
No
Employees Worked With
Stephanie Sanchez
Sep 03, 2021 -

Toyota of Rockwall responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

August 16, 2021

Everything went well. Little disappointed that the car wash bay was down. But other than that everything was great. Didn't get my car wash voucher like he said. More

by 4smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Aug 16, 2021 -

Toyota of Rockwall responded

It's great to hear that you had a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

August 16, 2021

Great service for my new Toyota RAV4! They called me to remind me of my ToyotaCare service being due, got me in quickly, then reviewed what was done with me. I was in and out in less than an hour! More

by brookegasper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Aug 17, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

...
199
...