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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,720 Reviews

3,720 Reviews of Toyota of Rockwall - Service Center

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September 30, 2021

Mick was very informative throughout the visit. Very professional. Would gladly do business with him again. More

by Brettcpa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 30, 2021

They need to get the car wash repaired.Restroom also They need to get the car wash repaired. Restroom also need to be repaired and usable. More

by pmussery
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Sep 30, 2021 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, we appreciate your business and your helpful feedback! We hope you'll give us another opportunity to serve you.

September 29, 2021

I came at at a very busy time to get oil changed. My Camry was finished quicker than I expected which was great! More

by MCKINNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Rust
Sep 29, 2021 -

Toyota of Rockwall responded

Thank you for your business. We appreciate you taking the time to leave us a five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We're always happy to help.

September 29, 2021

For the second time in a year I've had an unpleasant experience with the service department. I brought my car in for an oil change, tire rotation, and checkup to ensure everything was good for my road More

by sharondthorne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Stephanie Sanchez
Oct 16, 2021 -

Toyota of Rockwall responded

We're sorry, Sharon, that you didn't have a completely satisfying visit, and our management team will be reaching out to you shortly to discuss your experience. Thank you for your time, and hopefully, we can get to the bottom of this.

September 29, 2021

Kind helpful service. I appreciate the information about my car and recommended maintenance and services. More

by smarieeb3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb
Sep 29, 2021 -

Toyota of Rockwall responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

September 29, 2021

Awesome experience can’t say it any better very friendly, helpful, positive customer skills on time service More

by Redfox
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Sep 30, 2021 -

Toyota of Rockwall responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

September 29, 2021

Very professional and speedy service. I have experienced nothing but great customer service each time I visit Toyota of Rockwall. More

by collette170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2021 -

Toyota of Rockwall responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 28, 2021

First visit with Toyota, outstanding service, compared to my other vehicle dealership, there is no comparison in how I was treated. Toyota of Rockwall is best service hands down More

by RgS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Sep 28, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 28, 2021

Justin was very professional and made sure everything was done as expected. Great service as well. More

by MARYALLEN2807
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Sep 28, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to leave us a fantastic five-star review! We are very happy to hear that Justin provided you with such a positive experience. We sincerely value your business, Mary. We look forward to your next visit.

September 28, 2021

In total, we're very pleased with this and the previous transactions with Toyota of Rockwall and highly recommend them. However, while they are great to work with and we got a good deal, I believe we might More

by bmitch2009
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Brown
Sep 28, 2021 -

Toyota of Rockwall responded

It has been a pleasure serving you. Thank you for taking the time to leave us your feedback. We'll be sure to share your comments with our team. Thank you again for choosing Toyota of Rockwall. We look forward to having you as one of our valued customers for many more years to come!

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