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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,671 Reviews

3,671 Reviews of Toyota of Rockwall - Service Center

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August 16, 2021

Everything went well. Little disappointed that the car wash bay was down. But other than that everything was great. Didn't get my car wash voucher like he said. More

by 4smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Aug 16, 2021 -

Toyota of Rockwall responded

It's great to hear that you had a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

August 16, 2021

Great service for my new Toyota RAV4! They called me to remind me of my ToyotaCare service being due, got me in quickly, then reviewed what was done with me. I was in and out in less than an hour! More

by brookegasper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Aug 17, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 16, 2021

Service department is great. This is the one thing that will keep people coming back. I’m pretty hard on people. Great job. See you next time More

by bennyjack39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonatan Mendoza, Stephanie Sanchez
Aug 17, 2021 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

August 16, 2021

Ridiculous to take 1.5 hrs to rotate tires and check fluids. I could do this is my garage in 20 minutes. Not to mention it’s a drive to get to you facility. More

by byuvance
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2021 -

Toyota of Rockwall responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. We to train our team to take great care of our clients vehicles, that is a process we simply cant rush to honor our clients property. We understand the appeal of a quickie rushed service, but often times major issues occur that we wouldn't want to impose on you. We will work to provide a better experience for you, thanks for the feedback! -Sam-

August 14, 2021

Very good service. Was very easy to pick up the vehicle after the service was complete. Everyone was friendly and easy to work with and the service was completed with no issues. More

by mark.mainprize
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Aug 16, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us, Mark. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 13, 2021

Needed a tire repaired and did a “walk-in” visit to Toyota of Rockwall service center. They quickly diagnosed that the tire was beyond repair, luckily my tire was still under warranty and they would re More

by ALFREDO.MTZJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Toyota of Rockwall responded

Thank you for the kind words for our service department, Alfredo! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 13, 2021

Everyone at the dealership was friendly and helpful. The waiting area is clean and comfortable. I have been a satisfied customer every time I have dealt with Toyota Rockwall. More

by njwooten55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue, Stephanie Sanchez
Aug 13, 2021 -

Toyota of Rockwall responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with our service team here at Toyota of Rockwall.

August 13, 2021

Kasey was professional and friendly. She carefully explain everything! The only hiccup, the glove box piston was not reinstalled. It was lying on the floor. More

by jschoenlein51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
Aug 16, 2021 -

Toyota of Rockwall responded

Thank you for sharing your thoughts about your experience with Kasey here at Toyota of Rockwall. Sorry about the oversight with the glove box. We appreciate your business and hope to see you again soon!

August 13, 2021

Sam made sure my car was ready when I needed it back for an appointment. He had my paperwork done by the time the car was ready and only needed my signature and I was on my way. More

by TREBUES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Aug 16, 2021 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we Sam was able to help, and we hope to see you again!

August 13, 2021

Very friendly and professional staff. I had previously had my 15k maintenance done on my Camry and was back for the August 2022 safety inspection More

by MAT.512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Aug 16, 2021 -

Toyota of Rockwall responded

We appreciate your business and our team looks forward to serving you again soon!

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