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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,720 Reviews
Call Service Center (844) 208-1008

3,720 Reviews of Toyota of Rockwall - Service Center

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September 18, 2021

My experience was great! 15K Mile maintenance took quicker than an hour and everything was very professional. More

by PATRICKKENNY7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Report | Print
Sep 18, 2021 -

Toyota of Rockwall responded

Thank you for your business and this review, Patrick. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

September 17, 2021

I was impressed with how smoothly went. Kevin McBride(?) Was very good, friendly and thorough. It was my first visit there to the Service Dept. More

by txglo2013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McBride
Report | Print
Sep 18, 2021 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Kevin and our team met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

Sep 18, 2021 -

txglo2013 responded

I debated in whether to go there or Richardson. I was not happy with your buy back process (of my 2009 Camry) earlier. Dealing with this department did not sit well with me. But Kevin's performance should not suffer. He is a positive and energetic asset for Toyota.

September 17, 2021

Good good , friendly, updates all my records , please with the wait area , very pleasant to walk around to dealership . People always asking to assist in any way . More

by darin.hurtado
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Report | Print
Sep 18, 2021 -

Toyota of Rockwall responded

Thank you, Darin! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

September 17, 2021

I love the honesty of the service techs. Thank you. I will continue to take my Prius here. More

by tara_gresham21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Report | Print
Sep 18, 2021 -

Toyota of Rockwall responded

Thank you so much for your excellent review, Tara! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Toyota of Rockwall. Please don't hesitate to reach out if you need anything else.

September 17, 2021

Justin is so good to us every time we come in. He is easy to talk to and attentive. He listens and addresses it. More

by WConley
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Report | Print
Sep 18, 2021 -

Toyota of Rockwall responded

Thank you for the kind words for Justin and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 16, 2021

even with an appointment service took too long. an hour and a half for an alignment. More

by david.yonce
Recommend Dealer
Yes
Employees Worked With
Casey
Report | Print
Sep 16, 2021 -

Toyota of Rockwall responded

Thank you, David, for sharing your thoughts about your experience with our dealership. We appreciate your business and apologize for the unusually long wait. Please reach out directly if you would like to discuss this further.

September 16, 2021

Consistent, fast, helpful...not sure his name but was very helpful and considerate thank you for service More

by liplacenleather3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Did not get name
Report | Print
Sep 16, 2021 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 15, 2021

The attention is good The service costumer is goodThe The attention is good The service costumer is good The dept of service very nice More

by fherg5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Sanchez
Report | Print
Sep 16, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

September 14, 2021

Ripped off customers Robbery it’s going on over there just for oil change take Lee’s two hours checking your vehicle how do you permission 🤮🤮🤮🤮🤮🤮🤮 More

by Niho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mick Schott
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All of them is same, Don Maddran, Dan Landrum, Justin Hogue, Stephanie Sanchez, Carlos Perez
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Oct 01, 2021 -

Toyota of Rockwall responded

Niho, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

September 14, 2021

Very good service and excellent attention. I always do the service of my SUV with them because I trust the professional staff. More

by eduardoarispe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Report | Print
Sep 14, 2021 -

Toyota of Rockwall responded

Eduardo, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Justin and our service team met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

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