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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,817 Reviews

3,817 Reviews of Toyota of Rockwall - Service Center

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October 13, 2021

Amazing team across the board!! I will always recommend Toyota of Rockwall!! Thank you for everything!! More

by Alexsalas2424
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Oct 13, 2021 -

Alexsalas2424 responded

Amazing!!

October 13, 2021

Went in for an express service and it was great. They got me in and out in record time. Toyota of Rockwall holds a standard that all dealers should follow. More

by gilbert.dyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Morgan
Oct 13, 2021 -

Toyota of Rockwall responded

Gilbert, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

October 12, 2021

Excellent service. Been working with Justin for years and he treats customers the way we would like to be treated! More

by kcoffey0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Oct 13, 2021 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Justin met your expectations. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

October 11, 2021

Great customer service. I can always depend on The service department. Everyone is so nice and professional More

by carroleg2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Oct 11, 2021 -

Toyota of Rockwall responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Toyota of Rockwall!

October 11, 2021

Excellent service and low pressure sales. They told me it would take 1-1.5 hours and it only took 45 min. More

by aarongoswick
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2021 -

Toyota of Rockwall responded

Aaron, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

October 11, 2021

They have great service and are very helpful! I am extremely happy and I love my truck! More

by svrocknroll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Oct 11, 2021 -

Toyota of Rockwall responded

We are very happy to have provided you with such a positive experience working with Justin! We sincerely value your business and look forward to your next visit.

October 09, 2021

Didn’t even get what I scheduled online, got up sold on 2-3 things I didn’t need, still waiting on a response from management about them actually flushing my brakes as they should have. Had to tell them ab More

by BlackToyotaHunter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Rust, Sam Delavega, Stephanie Sanchez
Oct 27, 2021 -

Toyota of Rockwall responded

I am sorry to hear about your experience and would love to get to the bottom of it with you. Though I do not work in service, I will get with the service team and if you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please contact me so I can get your name and contact number so we can work on this! -Sam- 2144606287

October 08, 2021

Justin is the BEST service advisor! I drive an hour to take my vehicles to him. More

by BECKYEEVANSREALTOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Oct 10, 2021 -

Toyota of Rockwall responded

Thank you for your review and kind words for Justin. We appreciate your business and our team looks forward to serving you again soon!

October 08, 2021

I appreciate the attention and thoroughness of the service advisor. I will be happy when the car wash is fixed though. More

by KATHLEENROGERS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terry Mardis
Oct 10, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us, Kathleen. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 08, 2021

Everyone is super kind and nice. Sam with service is professional and great to work with. If you customized your vehicle in any way I would recommend not getting it worked on here. Service is quick to t More

by edgarroy23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam
Oct 27, 2021 -

Toyota of Rockwall responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

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