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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,718 Reviews

3,718 Reviews of Toyota of Rockwall - Service Center

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August 16, 2021

Everything went well. Little disappointed that the car wash bay was down. But other than that everything was great. Didn't get my car wash voucher like he said. More

by 4smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Aug 16, 2021 -

Toyota of Rockwall responded

It's great to hear that you had a positive experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Toyota of Rockwall!

August 14, 2021

Very good service. Was very easy to pick up the vehicle after the service was complete. Everyone was friendly and easy to work with and the service was completed with no issues. More

by mark.mainprize
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Aug 16, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us, Mark. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

August 13, 2021

Very friendly and professional staff. I had previously had my 15k maintenance done on my Camry and was back for the August 2022 safety inspection More

by MAT.512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin McGuire
Aug 16, 2021 -

Toyota of Rockwall responded

We appreciate your business and our team looks forward to serving you again soon!

August 13, 2021

Mick is the reason why I choose Toyota of Rockwall. It’s always the person behind the counter that makes a big difference. Good guy- He definitely needs a raise!! More

by cyrkeshmiri
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear that Mick and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

August 13, 2021

Needed a tire repaired and did a “walk-in” visit to Toyota of Rockwall service center. They quickly diagnosed that the tire was beyond repair, luckily my tire was still under warranty and they would re More

by ALFREDO.MTZJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Toyota of Rockwall responded

Thank you for the kind words for our service department, Alfredo! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

August 13, 2021

Sam made sure my car was ready when I needed it back for an appointment. He had my paperwork done by the time the car was ready and only needed my signature and I was on my way. More

by TREBUES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Aug 16, 2021 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall. Your feedback and rating mean a lot to us. We're glad we Sam was able to help, and we hope to see you again!

August 13, 2021

Everyone at the dealership was friendly and helpful. The waiting area is clean and comfortable. I have been a satisfied customer every time I have dealt with Toyota Rockwall. More

by njwooten55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue, Stephanie Sanchez
Aug 13, 2021 -

Toyota of Rockwall responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with our service team here at Toyota of Rockwall.

August 13, 2021

Kasey was professional and friendly. She carefully explain everything! The only hiccup, the glove box piston was not reinstalled. It was lying on the floor. More

by jschoenlein51
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
Aug 16, 2021 -

Toyota of Rockwall responded

Thank you for sharing your thoughts about your experience with Kasey here at Toyota of Rockwall. Sorry about the oversight with the glove box. We appreciate your business and hope to see you again soon!

August 09, 2021

A 90 minute wait for an oil change and tire rotation is a bit extreme. My appointment was at 9AM on a Friday. If I did not have to get Toyota oil I would be going elsewhere for my oil changes due to this inc More

by bob.urban
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran, Dan Landrum, Justin Hogue, Stephanie Sanchez, Carlos Perez, Matt Jones
Aug 09, 2021 -

Toyota of Rockwall responded

Thanks for your review, Bob! We apologize about the wait for your recent oil change and will take your feedback into account for the future. We truly appreciate your business, and please don't hesitate to reach out if you need anything else.

August 08, 2021

Always dependable and friendly. I have been coming to Toyota of Rockwall since they opened. They have always gone above and beyond to make sure customers are satisfied. More

by MERI.BLANFORD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lonnie Wade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran, Corey Thomas, Jonatan Mendoza, Kyle Rust, Joey Desrosiers
Aug 09, 2021 -

Toyota of Rockwall responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Toyota of Rockwall.

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