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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,717 Reviews

3,717 Reviews of Toyota of Rockwall - Service Center

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August 07, 2021

Prompt, helpful, considerate service at the dealership in Rockwall. Battery was replaced with a minimum of waiting then I was on my way. Appreciate the good service! More

by polly.rash
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Aug 07, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to leave us this great review, Polly. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 06, 2021

I don't drive much, so periodic car service seems a little strange; I was very impressed at the speed used to accomplish this service! It took about an hour, and I can standthat. More

by PSCHUMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Perez
Aug 06, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to leave us this wonderful feedback! We appreciate your business here at Toyota of Rockwall. Please let us know if we can be of any further assistance.

August 04, 2021

I have owned 3-Toyota's, currently on my 4th. I have ALWAYS taken my Toyotas to a dealership for maintenance. My experience Monday was pleasant but specifically asked my Service agent *Justin, to CLEAR More

by denisej09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Justin Hogue
Aug 21, 2021 -

Toyota of Rockwall responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

August 04, 2021

Great customer care and service. Prompt and efficient. I recommend this dealer to all. Next new car will be bought at Rockwall Toyota. Thank you More

by deebean65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Don Maddran, Dan Landrum, Justin Hogue, Stephanie Sanchez, Carlos Perez, Matt Jones
Aug 05, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

August 03, 2021

Toyota of Rockwall always takes care of me and my vehicle. Mr. Schott is always friendly and thoughtful and explains everything related to my car. More

by PhDeeRamsey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2021 -

Toyota of Rockwall responded

Thank you for leaving us a review! Our goal is to make sure everyone who walks through the door leaves happy, so it's great to hear that Mick was able to help you out. Thanks again for choosing Toyota of Rockwall!

August 02, 2021

Good knowledgeable staff, super fast 15,000 mile checkup but car wash broken for months. Extremely efficient and friendly staff. Worth the drive from Forney More

by Dallas Lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue, Stephanie Sanchez
Aug 02, 2021 -

Toyota of Rockwall responded

Thank you for choosing Toyota of Rockwall, Lynn. We appreciate your feedback and great rating. We're glad we were able to help, and we hope to see you again!

August 02, 2021

People are warm and friendly. Service was timely. Not happy that the car wash was down but still good service. Done, Done, Done and Done. More

by COHSWA
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Aug 02, 2021 -

Toyota of Rockwall responded

We appreciate your business, Justin and our team looks forward to serving you again soon!

August 01, 2021

It doesn’t matter whom I work with in the service department for they all are so friendly. It’s great to be informed and kept up to date while my vehicle is being serviced. More

by sawigs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Hogue, Kyle Rust, Stephanie Sanchez
Aug 01, 2021 -

Toyota of Rockwall responded

Thanks for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and hope to see you again soon!

July 31, 2021

The customer service is always great - friendly, efficient, and professional! I can always rest assured that my vehicle will be well cared for and the work is of the highest standards. More

by becky.cornelius
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2021 -

Toyota of Rockwall responded

Thank you, Becky, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

July 31, 2021

Sam was great got me in and out even without an appointment and followed through on his word to order my part. Will definitely return More

by JAMESFOSTER53
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
Aug 01, 2021 -

Toyota of Rockwall responded

Thank you for your very kind review, James. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

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