Toyota of Rockwall - Service Center

Very fast and professional employees. They inform you and keep you updated in a timely manner. Excellent service keep you updated in a timely manner. Excellent service More

Have used the service dept of this dealership since its opening and have been very satisfied. Thank you so much. Jennifer is a jewel. opening and have been very satisfied. Thank you so much. Jennifer is a jewel. More

Service Department team is great. However I was a little disappointed about the car wash. I looks like it has been down since June. It was nice going in for service and leaving with a nicely washed car. disappointed about the car wash. I looks like it has been down since June. It was nice going in for service and leaving with a nicely washed car. I guess you can't have everything. More

Techs wouldn’t listen to my concerns without blaming the known issue on something outside of their assumptions. Wanted to charge for anything other than just looking at things. known issue on something outside of their assumptions. Wanted to charge for anything other than just looking at things. More

The dealership had our car for two weeks, and failed to fix two of the problems it was there for. They did not help us with our insurance to fix the problems from our accident. We arrived to pick our car u fix two of the problems it was there for. They did not help us with our insurance to fix the problems from our accident. We arrived to pick our car up and the associate looked at our rear tire which was flat. Instead of addressing the issue ( and we were told this was going to be fixed) the associate put air in the tire and said we were good to go. The dealership was going to let a mom and 3 kids get into a vehicle that wasn’t properly repaired and drive away. This is extremely poor customer service and a huge safety issue. They also failed to test the air conditioner after replacing the condenser. There was an issue with this and after we drove away, the problem was discovered on our end. We had to return to the dealership and spend another two hours waiting on the problem to get fixed. The lack of the dealership to correct problems after being discussed and their inability to fix problems is crazy. I will never do business with Rockwall Toyota, and will never recommend them to anyone. More

Very courteous and knowledgeable! Met my needs and explained everything. - made recommendations with thorough information. explained everything. - made recommendations with thorough information. More

Wish you would fix your carwash as promised when bought the car. Stephanie is great! the car. Stephanie is great! More

Very professional service department. Kept me apprised of everything. Will continue to use them for my car service. No hidden fees. everything. Will continue to use them for my car service. No hidden fees. More

Justin was great. Our car went in to service moments after arrived. There was a very heavy rain that made the service area slippery. When our car was ready Justin mopped a pathway to car so that we woul after arrived. There was a very heavy rain that made the service area slippery. When our car was ready Justin mopped a pathway to car so that we wouldn’t fall. More

Mick always does an outstanding job making sure that I understand everything being taken care of with my vehicle and reviewing anything and answering any questions that I have. understand everything being taken care of with my vehicle and reviewing anything and answering any questions that I have. More