Toyota of Rockwall - Service Center

Love this dealership. Love the cleanliness. The Love this dealership. Love the cleanliness. The friendliness Attentiveness. And the quality of their vehicles. Their staff is what keeps making Love this dealership. Love the cleanliness. The friendliness Attentiveness. And the quality of their vehicles. Their staff is what keeps making me come back versus any other Toyota dealership. More

My service person Mick is always smiling and helpful! My vehicles are take care of perfectly thanks to him and his team. I tell all of my friends to make sure and ask for him. Thank you Mick for always gett vehicles are take care of perfectly thanks to him and his team. I tell all of my friends to make sure and ask for him. Thank you Mick for always getting me taken care of. More

Great experience. Justin is very professional and our go to person for everything we need. We trust him 100%!! Thank you Toyota for always being so great. to person for everything we need. We trust him 100%!! Thank you Toyota for always being so great. More

Got shocks and a struts done but was charged for an alignment in addition. I didnt ask for alignment but got one without consulting me. I had alignment down the prior week at Firestone in rockwall whic alignment in addition. I didnt ask for alignment but got one without consulting me. I had alignment down the prior week at Firestone in rockwall which has a 1 year warranty. I could’ve gone across the highway and had them redo it for free. Jut a little upset that there was a lack of transparency on y’all’s end. Plus, was told the work would be done in 3-4 hours max and it took y’all a 5 1/2 hours to complete. Had a 8am appt so there should’ve been no issues. Ive had to wait 2-3 hours for Oil changes and stopped getting them done there because almost have to take a half a day off for a 10 minute job. More

Pricing is higher than I would like, but I suppose that is the premium for having genuine Toyota repairs. I wish that I could have had coupon or offers to complete all work. is the premium for having genuine Toyota repairs. I wish that I could have had coupon or offers to complete all work. More

They left gum on my passenger side door handle and left my entire seat removed and carpet pulled up. Ceaser did not address my concerns. my entire seat removed and carpet pulled up. Ceaser did not address my concerns. More

I no long own a Toyota because of this dealership. Service is lacking accountability and quality control. Management is lazy and most likely under qualified. Service is lacking accountability and quality control. Management is lazy and most likely under qualified. More

Went for my routine maintenance & notified tech about nail in my tire. They declined to patch bec of 2 pre-existing patch work already done. They wouldnt even settle for waver. Very honest people nail in my tire. They declined to patch bec of 2 pre-existing patch work already done. They wouldnt even settle for waver. Very honest people More

Service was ok, Usually they wash my car which needed it, but it was not done. Also they turned my air all the way to LOW. but it was not done. Also they turned my air all the way to LOW. More

I did not think that this service would take a long time, but I waited 2 1/2 hours. I was never updated and time expectations should be communicated. but I waited 2 1/2 hours. I was never updated and time expectations should be communicated. More