Toyota of Rockwall - Service Center

When trying to inform the service department of the vehicles heavy use, they opted to go with a 10k service and would not accept a 5k mile heavy use service coverage, even though toyota has different r vehicles heavy use, they opted to go with a 10k service and would not accept a 5k mile heavy use service coverage, even though toyota has different recommendations for service based on use. Nor after the appointment did a service advisor go over the paperwork with. Yes, I know how to read, but a quick summary would have been great. More

I was given an appointment right away, and Mick took great care of my car in a timely manner, he had a shop manager test drive the car with me, great customer service. great care of my car in a timely manner, he had a shop manager test drive the car with me, great customer service. More

Everyone is always helpful and polite. I miss the hot cocoa when I’m there waiting on my vehicle. It’s just a nice touch. cocoa when I’m there waiting on my vehicle. It’s just a nice touch. More

The dealership at rockwall Toyota is excellent! I bought my car there after working with mount pleasant. I was displeased with the sales person I was working with so I went with rockwall. I’m so glad I did! my car there after working with mount pleasant. I was displeased with the sales person I was working with so I went with rockwall. I’m so glad I did! Their service has been excellent! I recommend them! More

Very quick service but my service advisor did not give me an update about what was found or what is required for my next service. an update about what was found or what is required for my next service. More

I was in and out of there in the time promised. Great customer service and clen environment. I will definitely be going back when necessary. customer service and clen environment. I will definitely be going back when necessary. More

Very professional , too bad car wash waiting on part. The person who waited on me was professional and service was quick in and out in a hour person who waited on me was professional and service was quick in and out in a hour More

Justin is always professional and nice. He takes great care of our cars. We drive all the way from Flower Mound to maintain our cars there. care of our cars. We drive all the way from Flower Mound to maintain our cars there. More

Our truck was serviced on a timely manner and service advisor was courteous and explained everything thoroughly. We will be continuing to get service at Toyota of Rockwall. advisor was courteous and explained everything thoroughly. We will be continuing to get service at Toyota of Rockwall. More

You keep up selling the fuel system flush ever since my car had 20,000 miles on it - More like a customer wallet flush. I've never had to do it on any of my Toyota vehicles and they lasted over 150k+ miles car had 20,000 miles on it - More like a customer wallet flush. I've never had to do it on any of my Toyota vehicles and they lasted over 150k+ miles. Even if I was going to get it done, other ASE certified mechanics will do it for under $100, not $280. The cookies and free water you offer at the waiting area is nice, but not $180 nice. Thanks, but once my service warranty is up with you all I'll be taking my car elsewhere as your car wash seems to be "broken" half the times I've been there for service. More