Toyota of Rockwall - Service Center

I like that you give me a printout of what my car needs are. This way I can prepare and come back later to service my vehicle. Excellent and Thank you. are. This way I can prepare and come back later to service my vehicle. Excellent and Thank you. More

Toyota of Rockwall, you guys rock!!! I will keep on recommending/ referring my friend and people that I know to you all .Your all customer service is super and i’m happy that I came to Toyota to pick m recommending/ referring my friend and people that I know to you all .Your all customer service is super and i’m happy that I came to Toyota to pick my car. More

Great service every time I take my truck in. This will be my servicing dearlership for as long as I have this truck. Great job. my servicing dearlership for as long as I have this truck. Great job. More

I thought I already did this weeks ago, but here goes again. I have enjoyed getting service at your LEED-certified dealership for many years with my older (2004) Prius. Now that I have a new (2020) Prius again. I have enjoyed getting service at your LEED-certified dealership for many years with my older (2004) Prius. Now that I have a new (2020) Prius, I really appreciate all of your peoples' interests in keeping my great car in the best shape possible. More

1st service for us. Scheduling was easy. They took care of us in an expeditious manner. Professionalism with a personal touch. Would highly recommend Toyota of Rockwall of us in an expeditious manner. Professionalism with a personal touch. Would highly recommend Toyota of Rockwall More

10 all the way!!! The Service Adviser was exceptional! Mick and the girl who helped with rental was also very fast and efficient ! They need a raise or bonus!! They had me in and out no problem. Answering Mick and the girl who helped with rental was also very fast and efficient ! They need a raise or bonus!! They had me in and out no problem. Answering all my crazy questions very knowledgeable.. So I would recommend the Service Department 10 Stars all the way. More

Quick turn around. I was in and out in a little over an hour. Very good. Would highly recommend if you’re in the area. hour. Very good. Would highly recommend if you’re in the area. More

I had to check on the status of my vehicle and was not informed. When I went to the service advisor, he said, "Didn't you receive the text message?" I said, "No." As I was standing there, the text message informed. When I went to the service advisor, he said, "Didn't you receive the text message?" I said, "No." As I was standing there, the text message appeared. He told me my vehicle was in the car wash and it would be another 10 minutes. It was actually another 30 minutes. I was only in for the 15,000 mile service, which is checking the mats, tire rotation, check fluid levels, brake pads. It should not have taken well over 2 hours to do this. I specifically told the lady on the phone that I did not want to wait long. She said the 2:00 appointment would be good. Also, they told me my car was out of alignment. At 15,000 miles, a 2021 4 Runner really? I never really drive on bad roads and am retired doing limited driving. When I let go of the steering wheel on my car, it goes straight ahead. There does not seem to be an alignment problem. I've never had a new car in the past 30 years that needed an alignment at 15,000 miles. I will find another Toyota Dealership to have my Toyota serviced. I am just glad I didn't buy my Toyota here. More

You guys were great, everyone was courteous,explained about computer diagnostics that would be used and for what reason...so glad all that was checked out, had rental for the whole time nice little car about computer diagnostics that would be used and for what reason...so glad all that was checked out, had rental for the whole time nice little car I would recommend your service to anyone More

I would recommend, however, it took 3 hours for an oil change and I had an appointment . It was a little frustrating because they told me it would take an hour and a half. change and I had an appointment . It was a little frustrating because they told me it would take an hour and a half. More