Toyota of Rockwall - Service Center

Got shocks and a struts done but was charged for an alignment in addition. I didnt ask for alignment but got one without consulting me. I had alignment down the prior week at Firestone in rockwall whic alignment in addition. I didnt ask for alignment but got one without consulting me. I had alignment down the prior week at Firestone in rockwall which has a 1 year warranty. I could’ve gone across the highway and had them redo it for free. Jut a little upset that there was a lack of transparency on y’all’s end. Plus, was told the work would be done in 3-4 hours max and it took y’all a 5 1/2 hours to complete. Had a 8am appt so there should’ve been no issues. Ive had to wait 2-3 hours for Oil changes and stopped getting them done there because almost have to take a half a day off for a 10 minute job. More

Pricing is higher than I would like, but I suppose that is the premium for having genuine Toyota repairs. I wish that I could have had coupon or offers to complete all work. is the premium for having genuine Toyota repairs. I wish that I could have had coupon or offers to complete all work. More

The service was not completed. They stated a 3/4 of a tank was needed. No explanation of why not communicated. I have purchased 5 vehicles from Toyota - Rockwall since 2008. Most likely will not purch tank was needed. No explanation of why not communicated. I have purchased 5 vehicles from Toyota - Rockwall since 2008. Most likely will not purchased a 6th vehicle. More

Service was ok, Usually they wash my car which needed it, but it was not done. Also they turned my air all the way to LOW. but it was not done. Also they turned my air all the way to LOW. More

I did not think that this service would take a long time, but I waited 2 1/2 hours. I was never updated and time expectations should be communicated. but I waited 2 1/2 hours. I was never updated and time expectations should be communicated. More

Excellent customer service! Appreciate the car being cleaned. Waiting area clean and comfortable for social distancing. Liked the text check in. My appreciation to all. cleaned. Waiting area clean and comfortable for social distancing. Liked the text check in. My appreciation to all. More

Excellent.will go back for more business please go get ur cars there.will definitely go back soon .very knowledgeable and kind ,professionalism and timely cars there.will definitely go back soon .very knowledgeable and kind ,professionalism and timely More

Went for my routine maintenance & notified tech about nail in my tire. They declined to patch bec of 2 pre-existing patch work already done. They wouldnt even settle for waver. Very honest people nail in my tire. They declined to patch bec of 2 pre-existing patch work already done. They wouldnt even settle for waver. Very honest people More

They left gum on my passenger side door handle and left my entire seat removed and carpet pulled up. Ceaser did not address my concerns. my entire seat removed and carpet pulled up. Ceaser did not address my concerns. More

Very good work! I took over and dropped off and it was done in the same day. Service called it and was washed and ready to go. done in the same day. Service called it and was washed and ready to go. More