Toyota of Rockwall - Service Center

Exasperating. Came in for oil change. Told shocks needed replaced for $600. Said ok to do this work. Then they said they didn’t have the shocks. They would order and I could come back in few days. needed replaced for $600. Said ok to do this work. Then they said they didn’t have the shocks. They would order and I could come back in few days. Came back, then they said they needed to do more work to as other shock- related parts were rusty and worn. This would be an additional 800. Said ok to do this work. Then they said they don’t have the parts- they would order and would need to keep my car. I said ok as long as I have a rent car (which was handled). Was told rent car was car was just leaving and would be at my house in 20 min. At 45 min I called to find out the status - found out he was just leaving from a customer in Fate. While they were supposed work on car next day, they didn’t even get parts til late in the day and kept car another day. Then they called to tell me I had been given the wrong price on parts and it wound be more expensive. The service rep did add some discount to the bill for the misquote. Overall it was frustrating. I’m sure service rep did what she could. More

The service is always good and the staff is always courteous. I am kept informed and made aware of everything that is going on with my car. courteous. I am kept informed and made aware of everything that is going on with my car. More

Excellent service crew and advisor. Car was repaired the first time and was returned in clean condition. Kept us up to date throughout the service without us having to call. first time and was returned in clean condition. Kept us up to date throughout the service without us having to call. More

Caesar is great! I always appreciate dealing with him. He's pleasant on the phone and in person. I've only come in for preventative maintenance and tires. He's pleasant on the phone and in person. I've only come in for preventative maintenance and tires. More

The check in process was way backed up. I asked if I needed to reschedule, but they said no . After waiting some more, it appeared a manager had to go in to the service employees and get someone to che needed to reschedule, but they said no . After waiting some more, it appeared a manager had to go in to the service employees and get someone to check me in. Not good customer service when I had an appointment. More

I have been going to Toyota of Rockwall for several years. I was very impressed from the first time I went. The dealership is probably the best I’ve ever been in. I’ve owned Toyotas for many years. So years. I was very impressed from the first time I went. The dealership is probably the best I’ve ever been in. I’ve owned Toyotas for many years. So once I found this dealership I didn’t go back to any others. The staff and service Personnel are awesome More

Cesar is always very prompt in taking ownership of any issues I have. He makes the wait less uncomfortable and keeps you updated all along the way. issues I have. He makes the wait less uncomfortable and keeps you updated all along the way. More

This was a really great place to get to go in order to get my vehicle service for the 100000 mile service And I would recommend others go there too. get my vehicle service for the 100000 mile service And I would recommend others go there too. More

Very good is why I keep coming back. Mick keeps you informed, provides a estimated time to completition and provides a price when he knows and an explanation if there are addition costs. informed, provides a estimated time to completition and provides a price when he knows and an explanation if there are addition costs. More