Toyota of Rockwall - Service Center

Work was completed in a timely manner and it was done effectively. Justin was friendly and helpful. The car was returned looking new after going through the car wash. effectively. Justin was friendly and helpful. The car was returned looking new after going through the car wash. More

Best dealership I’ve ever worked with!Every person I’ve Best dealership I’ve ever worked with! Every person I’ve been in contact with has been very professional as well. Customer Service is A+++ Best dealership I’ve ever worked with! Every person I’ve been in contact with has been very professional as well. Customer Service is A+++ More

Always very responsive to my needs and willing to work with my schedule in both sales and service. Friendly and the work took way less time than I expected. with my schedule in both sales and service. Friendly and the work took way less time than I expected. More

Really bad!I came in for a 15k service and noted a small Really bad! I came in for a 15k service and noted a small crack on the Toyota emblem. The service adviser immediately said that it was not covered by Really bad! I came in for a 15k service and noted a small crack on the Toyota emblem. The service adviser immediately said that it was not covered by the bumper to bumper warranty without even looking at it. Apparently, he had two managers look at it and determined to give me a quote fo 1300 dollars 15 minutes later. The 15k service was performed in less than 30 minutes and they refused to wash the car because of the crack claiming it would ruin the sensors. The crack has been there probably since day one with no signs of issues to the sensing unit. The emblem has no signs of rocks or anything hitting it to cause the break. More

The service advisor was more worried about selling me more maintenance work for my car than making sure that my scheduled oil change and tire rotation was done. more maintenance work for my car than making sure that my scheduled oil change and tire rotation was done. More

Toyota stayed after this problem until it was fixed. The truck has 340,000 miles on in now and I hope to get to 500,000. They are big part of why I am still driving this Runner Thx Toy of Rockwall truck has 340,000 miles on in now and I hope to get to 500,000. They are big part of why I am still driving this Runner Thx Toy of Rockwall More

Have been using Toyota of Rockwall for 8 years. Service has gone down in past year. Not sure what has happened. Before this year I would not think about going anywhere else. Best service ever. Still great has gone down in past year. Not sure what has happened. Before this year I would not think about going anywhere else. Best service ever. Still great service by the standards of most service departments but not what they were. Also I was drinking a coke sitting about 20 feet from anyone else and the front dest girl in sales came over and told me to put my mask on while I watched a salesman sit at his desk with his on his chin. I did what she ask but I thought that a little ridiculous I haven’t had Covid, 66 yrs old so of course I sat in the safest area I could find and then she picks me out to correct. While I am drinking a coke and eating crackers that the dealership sold to me from a vending machine. Pull the machines if that is not acceptable More

We’re grateful for having a reliable honest hard-working Toyota service department. Other towns are not so lucky, as we found out the hard way. Thank you so much Justin!! You went above and beyond. Toyota service department. Other towns are not so lucky, as we found out the hard way. Thank you so much Justin!! You went above and beyond. More

Good service but careful for car wash & clean up in side car more better I think will be good for everyone. Thank you so much car more better I think will be good for everyone. Thank you so much More

I have been more than pleased with my Toyota of Rockwall experience. First I got a good deal on a preowned Camry XLE that I love. Then I find out buying a USED car from them means 2 years free oil changes a experience. First I got a good deal on a preowned Camry XLE that I love. Then I find out buying a USED car from them means 2 years free oil changes and tire rotations with car washes. What a deal! Every person dealt with has been professional and service minded. Kudos! More