Toyota of Rockwall - Service Center

I was helped right away and told me when the the car will ready and gave me a car wash for free even tho it was a Mercedes 👍 ready and gave me a car wash for free even tho it was a Mercedes 👍 More

This was the best service visit I have had with Toyota rockwall. Had this car and another Puris through this dealer. In all the times I have had service, this time I felt like Sam knew what we needed. Ex rockwall. Had this car and another Puris through this dealer. In all the times I have had service, this time I felt like Sam knew what we needed. Explained all that would be done. I will always ask for him. Before I was always treated as if working on my car was a pain. Not this time. More

Kasey excels in delighting customers. We’ve only recently discovered her as a Seevice Manager but we’ll always be looking for her to take care of our car service needs when we come to Toyota of Rock recently discovered her as a Seevice Manager but we’ll always be looking for her to take care of our car service needs when we come to Toyota of Rockwall. More

We have been going only to this dealership for about 10 years now and have always received excellent service. Ownership, Sales, and service are wonderful. years now and have always received excellent service. Ownership, Sales, and service are wonderful. More

I had a service appointment for a safety recall. After dropping my truck off they called and said the main part they needed wasn’t in stock and don’t know when they’ll have the part. I’m a fair person but dropping my truck off they called and said the main part they needed wasn’t in stock and don’t know when they’ll have the part. I’m a fair person but feel like something could’ve been done better here. Disappointed. I always give y’all 5 stars More

There was an issue with the battery in my recently-purchased Highlander. The dealership towed the vehicle from my home to the dealership, replaced the battery and delivered it back to my home recently-purchased Highlander. The dealership towed the vehicle from my home to the dealership, replaced the battery and delivered it back to my home at no charge. They have been very pleasant to work with. More

Justin Hogue has continued to excel in understanding service requirements and getting that service accomplished expeditiously. I am well cared for by this team and appreciate their dedication. service requirements and getting that service accomplished expeditiously. I am well cared for by this team and appreciate their dedication. More

This dealership is wonderful with the whole process from test driving, locating, purchasing, detailing & service. Went for my first service this week. Everything was explained to me, accurate timeline with test driving, locating, purchasing, detailing & service. Went for my first service this week. Everything was explained to me, accurate timeline with waiting options and final walk when service was completed. More

Toyota of Rockwall is the Best! Justin Hogue is Tops as related to service manager and being so kind and considerate of the customer's needs. Everyone from the greeter to the service department staff, to related to service manager and being so kind and considerate of the customer's needs. Everyone from the greeter to the service department staff, to the Supervisor for service, to the billing department were more than kind, courteous and helpful!! More

I took my car in for a Toyota recall "fix". That part as far as I know, according to the paper work, went well. However, when I pickrd up my car, the windshield was cracked. No one said anything, brought th far as I know, according to the paper work, went well. However, when I pickrd up my car, the windshield was cracked. No one said anything, brought the car around and left. I had to bring the issue to their attention,discussed the issue with management (service rep not there). It was agreed they would replace it. I went to pick up the car the second time, windshield was replaced but had scratches on it.....talked with management. Management agreed the replaced windshield was not acceptable. I left the car the third time on a Saturday. I was told the service rep would call me on Monday. I didn't receive a call, finally I called on Friday left a voice mail for the service rep, didn't receive a call; so, I called two other times but he was not available. Then, I called the service manager, left a voice mail. On Friday the service rep called and said the car would be ready on Wednesday. He called on Wednesday to request another day. He said I could pick it up on Thursday which was okay because I had stated during Friday's conversation I would be able to pick it up on Thursday. I went to pick it up late Thursday afternoon. The windshield looked ok. I requested the removal of the residue of the sticky tape. He agreed and would also wash the car. After about 45 minutes, he came by and said it was taking awhile because the detail guy was giving it a little extra love. I said ok. Ater about an hour, my car was brought around. He said they ran water on the windshield to test for leaks. I said thanks and made some additional comments. I went to my car and looked at it, thought.....no additional love.....got in my car and looked for water on the dash, didn't see any; so I drove off. But , on my way home, I thought I needed to do more checking. So, afterwards I checked a bit more throughly. The front passenger's side floor near the door was wet and the side of the seat had water streaming on it as well as droplets in the seat crevice. I did a follow up call to my service rep to notify him of my findings. He gave an explanation (a bit questionable) and said if I see leakage in the future bring the car in. I left it at that. I'm trusting this experience with Toyota of Rockwall will not have an impact on future service. More