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Toyota of Rockwall - Service Center

Rockwall, TX

4.3
3,683 Reviews

3,683 Reviews of Toyota of Rockwall - Service Center

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March 08, 2021

Service job was excellent! Thanks Matt for getting my Tundra in and out so quickly! And thank you for the much needed and appreciated wash and vacuum service! More

by DADBAR42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Jones
Mar 08, 2021 -

Toyota of Rockwall responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! We appreciate your business. Please let us know if we can be of any further assitance. We're always happy to help.

March 05, 2021

Excellent Service - Worked with my mother to get her car repaired. Justin was friendly and helped out greatly. Secured geting and return her car. Highly Recommended. More

by REELLS37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Mar 05, 2021 -

Toyota of Rockwall responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with Justin and the team, and we look forward to working with you again.

March 04, 2021

So quick to get in and out and very good customer service. Loved my experience here. They make it easy to come in and out. The workers are so sweet. More

by Jaceygrandlienard
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Douglas Moran
Mar 04, 2021 -

Toyota of Rockwall responded

Jacey, We appreciate your business and our team looks forward to serving you again soon!

March 03, 2021

My advisor always greats me with a smile he is extremely knowledgeable about the issues with my vehicle and assisting in finding a solution to getting it fixed appropriately. Prompt service always! More

by JONESDANA34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mick Schott
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Toyota of Rockwall responded

Thank you, Dana, for choosing Toyota of Rockwall, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

March 02, 2021

Work was completed in a timely manner and it was done effectively. Justin was friendly and helpful. The car was returned looking new after going through the car wash. More

by JBDKOUFAX
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Mar 02, 2021 -

Toyota of Rockwall responded

Thank you for your business and this review. We're happy to hear that Justin was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know!

March 02, 2021

Best dealership I’ve ever worked with!Every person I’ve Best dealership I’ve ever worked with! Every person I’ve been in contact with has been very professional as well. Customer Service is A+++ More

by C Zeigler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Maddran
Mar 02, 2021 -

Toyota of Rockwall responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Toyota of Rockwall.

March 02, 2021

Always very responsive to my needs and willing to work with my schedule in both sales and service. Friendly and the work took way less time than I expected. More

by gina.oliver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kasey Boysaw
Mar 02, 2021 -

Toyota of Rockwall responded

Gina, thank you for sharing your thoughts about your experience with Toyota of Rockwall. We appreciate your business and look forward to seeing you again soon!

March 02, 2021

Really bad!I came in for a 15k service and noted a small Really bad! I came in for a 15k service and noted a small crack on the Toyota emblem. The service adviser immediately said that it was not covered by More

by CALDAL
Recommend Dealer
No
Employees Worked With
Sam
Mar 19, 2021 -

Toyota of Rockwall responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to share some more detail, please feel free to contact us directly. We would appreciate the opportunity to address your concerns.

February 26, 2021

The service advisor was more worried about selling me more maintenance work for my car than making sure that my scheduled oil change and tire rotation was done. More

by CINDYJONESELL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Douglas Moran
Mar 15, 2021 -

Toyota of Rockwall responded

Thank you for this feedback, Cindy. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen.

February 25, 2021

Toyota stayed after this problem until it was fixed. The truck has 340,000 miles on in now and I hope to get to 500,000. They are big part of why I am still driving this Runner Thx Toy of Rockwall More

by michael.malone
Customer Service
Recommend Dealer
Yes
Employees Worked With
Justin Hogue
Feb 25, 2021 -

Toyota of Rockwall responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that our service team was able to help. Thank you again for choosing Toyota of Rockwall, we look forward to having you as one of our valued customers for many more years to come!

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