Toyota of Rockwall - Service Center

Toyota of Rockwall Service is always great. I chose this dealership service dept.’for the good reviews I read on the internet. Tried it and haven’t switched. You won’t go wrong. The staff is very nice an dealership service dept.’for the good reviews I read on the internet. Tried it and haven’t switched. You won’t go wrong. The staff is very nice and friendly to deal with. The service advisors are well trained and has always explained all of my maintenance visits. More

Great service! Mick was very courteous and explained all parts of the findings of my service. I live 70 miles away and my town has a Toyota dealership but I choose t Mick was very courteous and explained all parts of the findings of my service. I live 70 miles away and my town has a Toyota dealership but I choose to drive to Rockwall for service. The dealership is clean and the employWes are friendly and accommodating. . More

Valve gasket on 2000 Camry needed repair. I called this service center, and they quoted a price of $157.30 to repair the valve gasket, and I would get a $25.00 credit for having the Toyota par I called this service center, and they quoted a price of $157.30 to repair the valve gasket, and I would get a $25.00 credit for having the Toyota part. When I got there, they said it would take about 1 1/2 hours to fix it. I also asked about replacing the spark plugs. Over the phone, he quoted me a ridiculous price of $389.95, so I decided not to do that. When I got to the service department, I asked about the high price of the spark plug replacement. They told me that the original price quoted over the phone was too low, and they were going to charge me $336.80,which included the spark plus replacement. During the repairs, the mechanic damaged a spark plug wire. Instead of paying for their mistake, they wanted to charge me another $185.99 to repair it. I told them I was taking my car to a reputable repair shop! Even though they told me it would take about 1 1/2 hours, my car was there for 5 hours! I am VERY disappointed in this service department. More

Good Service Good customers service skills that made my time there, nice. My truck was done with service at a good time. It did not take half a day just to get it Good customers service skills that made my time there, nice. My truck was done with service at a good time. It did not take half a day just to get it done. Thanks More

thanks Even though i didn't buy my Camry at Rockwall, they still treat me like family - only disappointment was it took over 2 hours instead of 1 and a half. Even though i didn't buy my Camry at Rockwall, they still treat me like family - only disappointment was it took over 2 hours instead of 1 and a half. More

Very helpful I have been coming to this location for my vehicle needs for over 10 years. Although all have not been perfect but it as been over-the-top customer se I have been coming to this location for my vehicle needs for over 10 years. Although all have not been perfect but it as been over-the-top customer service at times. More

Service Did everything I asked but noticed the next day that the beeping noise when you get close to an object when you are in reverse does not work anymore. Did everything I asked but noticed the next day that the beeping noise when you get close to an object when you are in reverse does not work anymore. Will have to take it back in. Stephanie the service attendant was good and helpful when I first brought my car in. More

Friendly honest service My only complaint is that I wish the service was faster when I make an appointment. But, they said a couple of hours and my car was done in about 90 m My only complaint is that I wish the service was faster when I make an appointment. But, they said a couple of hours and my car was done in about 90 minutes. Not too bad. The waiting area is comfortable and they are always professional and friendly. Just wish I could get my oil changed and tires/fluids checking in an hour or less is all. :) More

First maintenance Very pleasurable experience. Rhonda was our service rep and was awesome. We were not there more than an hour. We are looking forward to our next ser Very pleasurable experience. Rhonda was our service rep and was awesome. We were not there more than an hour. We are looking forward to our next service. More

I love Toyota of Rockwall I give Toyota of Rockwall 5 stars because I am always treated as a special customer. I have been seeing the same service guy (Justin) for many years I give Toyota of Rockwall 5 stars because I am always treated as a special customer. I have been seeing the same service guy (Justin) for many years and will wait until he is available to help me with my car needs. Everyone at Toyota of Rockwall is very friendly. Our family has 4 Prius and Justin has helped us with service on all 4 vehicles. I will always drive the extra miles to get my car serviced at Toyota of Rockwall. More