Toyota of Rockwall - Service Center

I love Toyota of Rockwall I give Toyota of Rockwall 5 stars because I am always treated as a special customer. I have been seeing the same service guy (Justin) for many years I give Toyota of Rockwall 5 stars because I am always treated as a special customer. I have been seeing the same service guy (Justin) for many years and will wait until he is available to help me with my car needs. Everyone at Toyota of Rockwall is very friendly. Our family has 4 Prius and Justin has helped us with service on all 4 vehicles. I will always drive the extra miles to get my car serviced at Toyota of Rockwall. More

First maintenance Very pleasurable experience. Rhonda was our service rep and was awesome. We were not there more than an hour. We are looking forward to our next ser Very pleasurable experience. Rhonda was our service rep and was awesome. We were not there more than an hour. We are looking forward to our next service. More

Service This is always a great place to wait and have yr car service. It just takes to long for the completion of the service. Just in for 1 Tire Sensor This is always a great place to wait and have yr car service. It just takes to long for the completion of the service. Just in for 1 Tire Sensor and reset of all 4 sensors. Took several hours to complete, which I think is way to long, since I got there around 8am or so. More

First service for my '19 Camry When I arrived for my service I was greeted quickly and with a smile. Everything was quick and painless and I was out of there and on my way in very When I arrived for my service I was greeted quickly and with a smile. Everything was quick and painless and I was out of there and on my way in very short order. Everyone was friendly and helpful. More

Great customer care Every time we go in for service, they know who we are, they are helpful and make repairs in a timely manner. Always a smile and a hello too. Every time we go in for service, they know who we are, they are helpful and make repairs in a timely manner. Always a smile and a hello too. More

Questionable warranty We bought the extra warranty when we purchased the car. I have not had time to take it in since we bought it, but yesterday took it in for an oil cha We bought the extra warranty when we purchased the car. I have not had time to take it in since we bought it, but yesterday took it in for an oil change. We were told the warranty covered everything and the problems were there since we both the car. However both of us working and live in Desoto made it hard to bring in. I asked about these problems when I made the appointment and was told no problem. When I got there I was told each problem to check or fix would cost between $50-150, and the may need to run a diagnostic for a $150 also. I finally got the cost down to $51 dollars for engine oil additive and cabin air filter. This is just like the extra $800 charge for nitrogen in the tires and a new sunscreen when we purchased the car. Beginning to think they are not a very reparable dealer, unless you have alot of money to just throw around. The service manager was very nice, but their policies are not desirable and what was promised when purchasing the car doesn't hold water. More

I love this Dealership. Mick Schott is the best Service Rep you could have. He cares about you the owner of a Toyota and your knowledge of your maintenance or repair. Rep you could have. He cares about you the owner of a Toyota and your knowledge of your maintenance or repair. More

Rat in my air filter I had a horrible smell coming out of my vents and there ended up being a rat in my air filter! Brett took care of it and got my car smelling fresh and I had a horrible smell coming out of my vents and there ended up being a rat in my air filter! Brett took care of it and got my car smelling fresh and clean really quick :) More

Great customer service Customer serice was great, I had a few issues with the phone, every time I called it would ring for about 5 minutes then automatically end the call. N Customer serice was great, I had a few issues with the phone, every time I called it would ring for about 5 minutes then automatically end the call. Not sure if its partially my phone to blame or someone just wasn't around when I called. But when I arrived, they assisted me very quickly and efficiently. Very professional and always kind everytime I bring my vehicle in for service. The only reason I give 4 star for quality of work is because last time they forgot to clear my check engine light ater the service was done but easy fix. More

6 month oil change and tire rotation I’ve been going to this dealership for service needs since it opened. This visit did not go so well. I choose to drive a toyota because of its qua I’ve been going to this dealership for service needs since it opened. This visit did not go so well. I choose to drive a toyota because of its quality and durability. I take very good care of my vehicle in for service every 6 months. Whether major or minor repair at this dealership over thé past 12 years thé repair is never complete. I always havé to take my vehicle back and tell service advisor still same problèm. Tire air leak took 3 trips. Rediculous! this trip to service broke a lug nut stud. Service advisor told me it broke because my vehicle is OLD! I call that BS! Dont make up an excuse be truthful. over torqued or stripped i could béliève. I use this dealership because convenient location. Terrible mechanics but thé service advisors are Nice and you can féel théir frustration with thé mechanics! More