Toyota of Rockwall - Service Center

Absolutely Honest and amazing work Hands down some of the best service experiences ive ever had. Had scratch that i thought may have been caused by the wash, after exceptional service a Hands down some of the best service experiences ive ever had. Had scratch that i thought may have been caused by the wash, after exceptional service and understanding, Brett Wiggins (who i would recommend to anyone) showed me the video where this was pre existing. The approach didnt make me feel like i was a bother and he had a response almost immediately. Highly recommend this dealership and service department. More

Very quick service and Brett was great. Brett is an asset to your company. Very friendly and helpful. Service was very quick. My. Car was ready very quickly especially that late in the day. Brett is an asset to your company. Very friendly and helpful. Service was very quick. My. Car was ready very quickly especially that late in the day. More

TIMELY AND EFFICIENT FRIENDLY STAFF AND QUALITY SERVICE . THE CUSTOMER SERVICE REP SCHEDULED AN APPOINTMENT FOR SERVICE OF OUR VEHICLE AND WAS FRIENDLY IN DOING SO. SERVIC FRIENDLY STAFF AND QUALITY SERVICE . THE CUSTOMER SERVICE REP SCHEDULED AN APPOINTMENT FOR SERVICE OF OUR VEHICLE AND WAS FRIENDLY IN DOING SO. SERVICE TECH FOLLOWED UP WITH A PHONE CALL CONFIRMING SATISFACTION AND MADE IT A QUICK VISIT. More

Windshield I have a,challenge with my Insurance carrier being contacted without my permission first. They were contacted and then my son who knows nothing about I have a,challenge with my Insurance carrier being contacted without my permission first. They were contacted and then my son who knows nothing about Insurance and,finally I,was,brought in after the fact. Poor communication. This was with the dept who did glass repair. More

Poor Service and Workmanship, Super high prices This is one of the very few reviews on line I've ever written. Back in September of 2018, they replaced a power steering pump in my 2005 Toyota Sequoi This is one of the very few reviews on line I've ever written. Back in September of 2018, they replaced a power steering pump in my 2005 Toyota Sequoia, that had already been replaced once by a non Toyota service center. When the power steering started failing yet a third time in June, 2019, they indicated it was the high pressure line, which I had already discovered was leaking. They said they could not replace just the high pressure line, but had to replace both high pressure and return at the same time, because the Toyota OEM part came as a set, which was $1000 ish, and to replace overall was $1600+. So they replaced a good pump initially for $900+ and then turned around and wanted the business for $1600+ to replace some hoses. I recommended they give me only half the money back for the pump and apply towards the hose repair, assuming that the unnecessarily replaced an operational pump, and they would not do it! Meanwhile, the non Toyota service center that replaced the first pump with non OEM equipment, refunded almost all of the money they charged us! I ended up getting just the high pressure line replaced for a small fraction of the cost they wanted to charge me! Is working just fine! More

Super staff and service This group is as good as it gets. They rock. So kind and professional. I have never experienced the level of service I receive here. They have earned This group is as good as it gets. They rock. So kind and professional. I have never experienced the level of service I receive here. They have earned my business. More

Professional & Courteous Went in for routine maintenance check and needed a bit of extra work. Everything was explained - both service and costs. The work was efficiently done Went in for routine maintenance check and needed a bit of extra work. Everything was explained - both service and costs. The work was efficiently done and Bradley was courteous and professional. More

5,000 mile service The service was quick. Was told it would be hour and a half and it was maybe half an hour. Staff was very friendly and helpful. The service was quick. Was told it would be hour and a half and it was maybe half an hour. Staff was very friendly and helpful. More

Service for Maintenance Required We always receive excellent customer service when we take our vehicles in for service. My husband and I both drive Toyota vehicles and we prefer to t We always receive excellent customer service when we take our vehicles in for service. My husband and I both drive Toyota vehicles and we prefer to take them to the dealership for maintenance. We always receive prompt, courteous and professional services from the staff. More

Great Work ! Always a great experience when I need to bring our Sienna in for service. All of your Employees are Friendly, Efficient, Fast & Courteous. This bein Always a great experience when I need to bring our Sienna in for service. All of your Employees are Friendly, Efficient, Fast & Courteous. This being my first Toyota, I am VERY Impressed ! More