Toyota of Rockwall - Service Center

Wonderful Service Mick did an awesome job. He explained everything and fully answered any questions that I had about my visit. I will definitely be requesting him for m Mick did an awesome job. He explained everything and fully answered any questions that I had about my visit. I will definitely be requesting him for my future services on my vehicle. More

Good customer service Good experience, Estefany was professional and explained everything to me. She was nice and courteous, fast service I didn’t have to wait for a long t Good experience, Estefany was professional and explained everything to me. She was nice and courteous, fast service I didn’t have to wait for a long time. More

Great service My service advisor Stephanie introduced herself and went over everything that needed to be done. She kept me up to date on the progress of the work be My service advisor Stephanie introduced herself and went over everything that needed to be done. She kept me up to date on the progress of the work being done. More

Fuse Fix The service was pretty straight-forward. Love the waiting room, and Justin was more than willing to accommodate when a slight hiccup arose during the The service was pretty straight-forward. Love the waiting room, and Justin was more than willing to accommodate when a slight hiccup arose during the servicing. I'd definitely recommend. More

Regular Checkup Experience was excellent as usual. Service advisor is polite, knowledgeable and friendly. They have always taken care of me when I come in for servi Experience was excellent as usual. Service advisor is polite, knowledgeable and friendly. They have always taken care of me when I come in for service. More

Smooth as usual Took in the oldest of our three Toyotas, all bought from Toyota of Rockwall, for routine maintenance. No surprises, everyone was pleasant, great atmos Took in the oldest of our three Toyotas, all bought from Toyota of Rockwall, for routine maintenance. No surprises, everyone was pleasant, great atmosphere while waiting, and they got it out to me clean and ready to go. More

Honest and dependable. I only trust my Toyota with Toyota of Rockwall. They provide honest and dependable service. If your Toyota isn't feeling well, get it over to the prof I only trust my Toyota with Toyota of Rockwall. They provide honest and dependable service. If your Toyota isn't feeling well, get it over to the professionals at Toyota of Rockwall today! More

Frustrating I ALWAYS make an appointment before I go, however, they never seem to know I’m coming or what I need. But it’s fine.....they get me quick BUT I’ve nev I ALWAYS make an appointment before I go, however, they never seem to know I’m coming or what I need. But it’s fine.....they get me quick BUT I’ve never waited less than an hour.....ever. I’ve gone at 7am, lunch 4pm it doesn’t matter.....always a long wait. This go round, I made an appointment at 7:15 for an oil change, I arrived, they didn’t seem to know anything about me(usual). At 8:30 she cane out to tell me I was in desperate need of new tires. I asked how long it would take, and I was told “about an hour.” I gave the go ahead. At 10am I was told there had been a little delay because there was only 1 lift to do the balancing so it would be 15 more minutes. Ok fine. Then at 10:30 she comes to tell me they only have 3 tires!!!!!! Are you serious? What have we been doing the last 2 hours? I had to be at work in an hour and still needed to drop my daughter off. They graciously offered me a rental for the day. I appreciate that but the ladies behind that desk were less than friendly! Seemed like really bad communication overall and disregard for the customer. The lady I was working with was very nice and I’m sure it wasn’t her fault it’s just very frustrating. They know you are just stuck!!! More

Happy service So glad to see Justin back! He has always been great to work with. Very friendly and always answers any questions I may have. Thanks So glad to see Justin back! He has always been great to work with. Very friendly and always answers any questions I may have. Thanks More

Recall on 4-Runner and 95k Service Kassie was very helpful and kept me informed. She offered me a rental car for the recall, which was appreciated. She is friendly and responsive. Kassie was very helpful and kept me informed. She offered me a rental car for the recall, which was appreciated. She is friendly and responsive. More