Toyota of Rockwall - Service Center

Door lock replaced I had previously scheduled service to replace the door lock actuator. I arrived a bit before the scheduled time and was quickly attended. Service was I had previously scheduled service to replace the door lock actuator. I arrived a bit before the scheduled time and was quickly attended. Service was done great and I couldn’t even notice any of the door parts that had been removed for the work to be completed. More

Great Experience I am so happy I did business with y'all because I keep seeing the value after purchase. I had Brett helping me out on my last visit and had my 10k che I am so happy I did business with y'all because I keep seeing the value after purchase. I had Brett helping me out on my last visit and had my 10k check up. He was extremely professional and answered all my questions about my vehicle. With how busy the shop was I was impressed with how efficient and fast your staff was. Excellent service. Excellent staff. Happy customer. More

Great service I went in for regular maintenance, oil change, tire rotation and tire repair. I was expecting only one tire to need repair but it turned out to be two I went in for regular maintenance, oil change, tire rotation and tire repair. I was expecting only one tire to need repair but it turned out to be two. Bradley reviewed my records and found that the tires were under warranty and replaced them. I was also concerned with a door lock not working properly and they reviewed and found it needed to be replaced. We scheduled for repairs to be made the next week. More

PCs sensor recall My 2019 tundra PCs sensor recall moisture in sensor an because I have a 2” leveling kit on my truck they want do it witch the leveling kit has nothing My 2019 tundra PCs sensor recall moisture in sensor an because I have a 2” leveling kit on my truck they want do it witch the leveling kit has nothing to do with moisture in sensor just a way to keep from doing it Iam very disappointed with Toyota this is not right an I want b back to Toyota Of Rockwall for sure they want me to sign a waver to do recall an then disable it an a couple more things on the truck this is bad on Toyota More

25K service Toyota of Rockwall service has always been friendly and efficient. The service is explained and was completed in a timely manner. Mick Schott is excel Toyota of Rockwall service has always been friendly and efficient. The service is explained and was completed in a timely manner. Mick Schott is excellent. More

Wonderful I brought my car for a 5000 mi/ 6 month checkup and Brett Wiggins met me immediately when I drove up. He got all my information and asked me to into I brought my car for a 5000 mi/ 6 month checkup and Brett Wiggins met me immediately when I drove up. He got all my information and asked me to into the customer lounge. When my car was finished, Brett came out and told me everything that was done to my car and assured me that my car was in excellent running condition. He was very friendly and professional!! More

Called back after I left I had my oil changed on a Saturday morning. After leaving, I received a call asking if I was still in the area. Seems a technician left ‘something’ I had my oil changed on a Saturday morning. After leaving, I received a call asking if I was still in the area. Seems a technician left ‘something’ under my hood. No explanation or caution that it could damage my engine. Just to come back to the dealership. When I got there they wanted to take my truck to their service area. I stopped them and asked what was going on. They proceeded to open the hood, and pull out a quart bottle with a long tube that was besides my engine. Was used to catch oil when the filter was removed. Got an explanation of a new Technician forgot it. No apology. I figured they looked for this ‘device’ on the next oil change and figured out it was still in my truck when they couldn’t find it. After some other issues, this could be the last straw. More

So So Took way to long (2 hr) to replace coin drawer and run the car thru the wash bay. Waited at least a week for the part it get here. Had to order it. Took way to long (2 hr) to replace coin drawer and run the car thru the wash bay. Waited at least a week for the part it get here. Had to order it. Customer Service Rep Was very friendly and helpful. Car wash and vac job...horrible . Smears on the windows bugs on bumper and windshield. By the way I was the first in line before 7;30am . Usually I'm told it will be a while to get a wash because they are so busy. Expected a better result. Coffee bar and HGTV are great ...when you have to wait. The last couple of visits have had it's issues. I will still drive the to your location instead of Dallas. I think you owe me a detail job. My time is valuable too. More