Toyota of Rockwall - Service Center

Why bother. Made an appointment for an oil change, the main cup holder to be tightened, the hinge bolts on the back passenger side door are loose and I have a squ Made an appointment for an oil change, the main cup holder to be tightened, the hinge bolts on the back passenger side door are loose and I have a squeaky belt. He asked if I was leaving the truck. I said no but I have two hours before I have to be back at work. I got the truck back in an hour and the only thing that got done was the oil change. The excuse that I got upon leaving was that he was new and had only been there two weeks. AND, after taking an hour for an oil change, nobody bothered to turn off the maintenance needed light. Trip before that, I had been losing acceleration while pushing on the gas pedal. I drop off the truck and tell the service department that the only thing recently done on the truck is both rear tires had been replaced. They look at the truck for hours. The service man comes out and tells me he can't find anything wrong with the truck. Tells me to keep driving it until something else happens. I leave and go shopping at Ross nearby. Upon returning to my truck, I notice that the right side of the rear end is higher than the left. I look at the tires, they are 2 different sizes. That part was the fault of Discount Tire. However, I tell you the only thing different about the truck is two new rear tires, and, obviously, nobody even looked at the tires. More

Great Sevice and quick turnaround Brought my truck to get an alignment, it was wearing the front tires, and an oil change. I hadn't been to this dealership before. I walked in and was Brought my truck to get an alignment, it was wearing the front tires, and an oil change. I hadn't been to this dealership before. I walked in and was immediately met with great service. They took care of me and my Tundra. My truck was ready within two hours. For the service I brought my truck in for that was a great time frame. I will be back. More

Great Service - AGAIN I had a tight schedule that required an 0700 appointment. I drove up at a few minutes before seven and the doors were rolling up. The service manage I had a tight schedule that required an 0700 appointment. I drove up at a few minutes before seven and the doors were rolling up. The service managers were there ready to go - and the required service personnel were also ready to go. They did a great job and offered a wash job to boot. I had to pass on the wash job, but they offered to pick it up later if I'd come back after my tasks were over. Great people. THANKS guys! PLEASE KEEP IT UP (as you have in the past.) More

TIME! So grateful my service provider listened enough to understand how important timeliness was and took steps to accommodate me! Don’t recall his name bu So grateful my service provider listened enough to understand how important timeliness was and took steps to accommodate me! Don’t recall his name but he was male and you should be able to track it from this. I don’t like how this survey is structure though and probably won’t fill out another one due to effort required to fill it out. More

Easy come and easy go It was Thursday afternoon right after work, no appointment and still got Serviced. The work was fast and in no time I was well on my way. It was Thursday afternoon right after work, no appointment and still got Serviced. The work was fast and in no time I was well on my way. More

Awesome Dealership Every since I first went to Toyota of Rockwall for an oil change years ago, I’ve not gone anywhere else for service. I even purchased my next vehic Every since I first went to Toyota of Rockwall for an oil change years ago, I’ve not gone anywhere else for service. I even purchased my next vehicle from there. My service advisor, Carlos Santos was great!! More

Evaporator and expansion valve replacement A few kinks while getting the evaporator and expansion valve replaced. Kyle and the Toyota Service Team took care of it all and even though it requir A few kinks while getting the evaporator and expansion valve replaced. Kyle and the Toyota Service Team took care of it all and even though it required an add'l day or two stay they were not expecting. My Thanks to Kyle Rust (one of the very few auto representatives I've ever trusted over the years) for always taking care of me and making sure the hit to my Auto Repair budget doesn't leave me destitute. More

camery service Professional and helpful all the way. No worries at all. Will use Kyle and Toyota Rockwall again in the future. Five stars service and a great experie Professional and helpful all the way. No worries at all. Will use Kyle and Toyota Rockwall again in the future. Five stars service and a great experience. More

Kyle is always the best as far as taking care of customers. Kyle, has always taken very good care of my service. He is prompt, easy to understand, attentive and always friendly. That means alot to me! Kyle, has always taken very good care of my service. He is prompt, easy to understand, attentive and always friendly. That means alot to me! More

survey very good service and very friendly girl only had to wait about 50 minutes .. will return to this dealership .. was happy about the car was and the va very good service and very friendly girl only had to wait about 50 minutes .. will return to this dealership .. was happy about the car was and the vaccum on my car More