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3,707 Reviews of Toyota of Rockwall - Service Center
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May 12, 2019
fast friendly excellent service Everyone is so friendly and helpful at Rockwall Toyota. I was able to schedule my service when it was convenient for me. They greeted me at my car a Everyone is so friendly and helpful at Rockwall Toyota. I was able to schedule my service when it was convenient for me. They greeted me at my car as soon as I pulled into the service area. They promptly started on my car on time after offering me coffee and fresh baked cookies. Brad made sure I knew where the refreshment/waiting area was located as well as the ladies' room. They finished my car in the time they estimated and asked if I had any questions. I had had a glitch with my door locks (user error haha) but they showed me how to set it to my preferences. All in all, a pleasant experience. I would definitely (and do) recommend Rockwall Toyota for service or for purchasing a new car. More
by JEANIETAYLOR828
Verified Customer
May 11, 2019
Knowledge Our service advisor was not at all knowledgeable about services done to our car. He could not answer questions that we had about items done on our car Our service advisor was not at all knowledgeable about services done to our car. He could not answer questions that we had about items done on our car. When you spend $500.00 the service advisor should go over the invoice, but we had to ask them before they did that and then he didn’t know what was involve with all parts of a basic service. My boyfriends family owned a new car dealership for 40 years and when people spend $ with you you should be able to tell them why. More
by 621WHATIF
Employees Worked With
Bradley Stephens
May 11, 2019
Awesome customer service!! The customer service was excellent, both Brad and Stephanie were very helpful! Everything was finished earlier than promised so we were in and out qui The customer service was excellent, both Brad and Stephanie were very helpful! Everything was finished earlier than promised so we were in and out quickly! More
by MSTUCKY82
Employees Worked With
Stephanie Sanchez, Bradley Stephens
May 10, 2019
Quick and efficient 10,000 mile check Kassie Nix was very quick to assess and take my car in for it's 10,000 mile check for oil change and tire rotation. My wait time was approximately 45 Kassie Nix was very quick to assess and take my car in for it's 10,000 mile check for oil change and tire rotation. My wait time was approximately 45 minutes. It was raining when my car was brought around for departure and the service employees were courtious and concerned with my care due to water all over the garage floor. I was very pleased with the results of my visit to the dealer service department. More
by VCAMPBELL1209
Employees Worked With
Kassie Nix
May 10, 2019
20,000 mile maintenance I was met immediately when I drove into the service department and Brad greeted me and sent the car for service. I enjoy the waiting area and having I was met immediately when I drove into the service department and Brad greeted me and sent the car for service. I enjoy the waiting area and having a coffee while looking at new vehicles. Car was ready in reasonable time and I was back on the road. More
by RKENNEDY1
Employees Worked With
Bradley Stephens
May 10, 2019
Seatbelt repair. Repair of seatbelt. Speedy, Helpful and knowledgeable staff. Comfortable waiting area. Free coffee to start my day was appreciated. Stefanie was ver Repair of seatbelt. Speedy, Helpful and knowledgeable staff. Comfortable waiting area. Free coffee to start my day was appreciated. Stefanie was very pleasant to deal with vry informative. More
by JTDODSON
Employees Worked With
Stephanie Sanchez
May 09, 2019
Routine Oil Change I scheduled an 8:00am appointment and was promptly met by a service advisor. The oil change was completed as scheduled with no surprises. The staff I scheduled an 8:00am appointment and was promptly met by a service advisor. The oil change was completed as scheduled with no surprises. The staff was courteous and attentive. Somewhat surprisingly, the cost of a synthetic oil change is less at the dealership than it is at other local oil change shops even offering a discount coupon. More
by Snuffy1949
Employees Worked With
Kassie Nix
May 08, 2019
Courteous and Professional My 2016 Rav4 of 8200 miles was presented for State Inspection and an oil change. I was advised of the "norms" of service but declined the offers due My 2016 Rav4 of 8200 miles was presented for State Inspection and an oil change. I was advised of the "norms" of service but declined the offers due to the vehicle's present low mileage. No hassles, just professional guidance and intent to please the customer. More
by PAMFISHEL
Employees Worked With
Bradley Stephens
May 08, 2019
Friendly staff and pleasant surroundings My advisor kept me informed and offered options without sales pressure. The waiting area was comfortable with free coffee. Loved having the care washe My advisor kept me informed and offered options without sales pressure. The waiting area was comfortable with free coffee. Loved having the care washed. My only negative: I needed a replacement key fob and was given a ridiculously high price (near $400). More
by MLPSYCH
Employees Worked With
Lawrence McAdams
May 07, 2019
Excellent Service I always receive excellent customer service at Toyota of Rockwall. Great people, fast and thorough service and they always give me a complementary car I always receive excellent customer service at Toyota of Rockwall. Great people, fast and thorough service and they always give me a complementary car wash. More
by ANDREA.FRY26
Employees Worked With
Bradley Stephens
