Toyota of Rockwall - Service Center

Great The service that I received on 3-23-19 Saturday was quick and informative. I would recommend this service department to to anyone who owns or leases a The service that I received on 3-23-19 Saturday was quick and informative. I would recommend this service department to to anyone who owns or leases a Toyota. More

Under great care with Mick in service Mick took care of our warranty and also some repairs needed with our maintenance. He was great in communicating what was going on. All the parts wer Mick took care of our warranty and also some repairs needed with our maintenance. He was great in communicating what was going on. All the parts were ordered and there ahead of the appt. Really great customer service! Thanks Mick! More

It was a good customer service I got what I was there for. Just didn’t feel that is was excellent. It was just about doing what I was there for, not more not less... I got what I was there for. Just didn’t feel that is was excellent. It was just about doing what I was there for, not more not less... More

Good service but SLOW service. Everyone was great but service was slow. I waited over 3 hours for a 40K service and alignment. During these 3 hours Brett (service advisor) did kee Everyone was great but service was slow. I waited over 3 hours for a 40K service and alignment. During these 3 hours Brett (service advisor) did keep me informed of the progress. More

Best dealership! Very friendly and very helpful and the most important is me know what is going on !! I like is this because I do not have guesss!! Very friendly and very helpful and the most important is me know what is going on !! I like is this because I do not have guesss!! More

Cost of product I lost a key to my 2018 Toyota Camry and had to get a new one. I dropped my teeth when I found the cost to be over $400. That is pathetic and I think I lost a key to my 2018 Toyota Camry and had to get a new one. I dropped my teeth when I found the cost to be over $400. That is pathetic and I think Toyota should be ashamed to charge a customer who spent much money to purchase a new car to be penalized to such degree upon the loss of a key. Too bad! This will cause me to think twice before I do this again. I am positive that this response will not get past "first base", but it would be nice to hear your concerns with this price. More

5,000 mile service Everything was very nice and quick. The only thing that I was disappointed at was they didn't wash and vacuum my van. I thought that was done with eve Everything was very nice and quick. The only thing that I was disappointed at was they didn't wash and vacuum my van. I thought that was done with every service. More

Fuse or electrical? I have a 20 year old 4Runner and understand parts are not easily available. I had all the light bulbs replaced in 2018. There was an intermittent on/o I have a 20 year old 4Runner and understand parts are not easily available. I had all the light bulbs replaced in 2018. There was an intermittent on/off on my RH fog light and after 19 years, what the heck, replaced everything at Toyota of Plano. Just recently; the seat belt, interior dome light, keys in ignition warning didn't have an indicator noise. My first visit to Rockwall and once it was determined "there's nothing wrong", I asked them to cap check the battery. The technician wouldn't let it go. He took a total of 3 hours to continue to troubleshoot. Is it simply a bad bulb, fuses, or an electrical issue? While only 1 out of 3 items was fixed, and a part is on order, it was an extensive effort. That's impressive! Great team!! This is why I'm a Toyota owner for 40 years. More

Car key error on corolla. Super service I Came in without an appointment and knew that it was a problem that had to be resolved before I could take vehicle home. I was given super service o I Came in without an appointment and knew that it was a problem that had to be resolved before I could take vehicle home. I was given super service on a problem that would have kept car from starting. Very exceptional service! Patricia gave me exceptional service. More

Faster than I was told I was told it would be a 2 hour wait but it was only about 40 minutes and kassie came and found me to let me know I was good to go. I was told it would be a 2 hour wait but it was only about 40 minutes and kassie came and found me to let me know I was good to go. More