Toyota of Rockwall - Service Center

My vehicle is getting the best of care I had an appointment for the"5000 mile" check up. Stefanie greeted me right on time and got my vehicle into the process. She took the time to explai I had an appointment for the"5000 mile" check up. Stefanie greeted me right on time and got my vehicle into the process. She took the time to explain the maintenance and answer my questions. Stefanie was very professional and efficient. I thought the battery service and air filter were a little pricey, but I must know my vehicle is reliable at all times, and I want to make sure she has the best care possible. More

Excellent Service Each time I come to have my car serviced, I am greeted with a smile and made to feel that my car is in good hands. Which I already know it is! I appre Each time I come to have my car serviced, I am greeted with a smile and made to feel that my car is in good hands. Which I already know it is! I appreciate the updates given by my service advisor Sue. I have never felt like I was lost in the loop no matter how busy the service department may be. Great customer service is what it is all about. It's always a great feeling when my service is complete and my car is clean and shiny when I drive off. More

Recommended service Kyle was excellent and kept me informed on the progress of my vehicle...Lance was friendly and he explained the service recommendations. The lower sta Kyle was excellent and kept me informed on the progress of my vehicle...Lance was friendly and he explained the service recommendations. The lower stars for the Extra price of the air filter and cleaning the battery cables..forty dollars for each seems a bit steep, and I should have refused, but I am trying to keep my car in the best shape that I can so it will last a long time. More

Positive review of Toyota Rockwall service My service guy is Kyle Rust, the asst service manager. He is very thorough at making sure my Prius receives the services it needs He also has a goo My service guy is Kyle Rust, the asst service manager. He is very thorough at making sure my Prius receives the services it needs He also has a good understanding of when I come in so often recommends we wait until next time for some things. I appreciate that. More

Excellent customer service I have been to have my car serviced twice and both times I was greeted very quickly. My car was completed in less time than anticipated. I am very hap I have been to have my car serviced twice and both times I was greeted very quickly. My car was completed in less time than anticipated. I am very happy with their service. More

Ok but only minimum 7am. Scheduled oil change to coincide with getting plates n sticker installed on new purchase. Was told I’d have to get plates from front desk lady. 7am. Scheduled oil change to coincide with getting plates n sticker installed on new purchase. Was told I’d have to get plates from front desk lady. Ok sure. Come to find out she doesn’t come in till 8. Was hoping my car woulda been done by then. But then she was late. I asked a salesman if he could get them. Sure no problem. Why couldn’t this easy procedure have been done an hour ago then? So they put my plates on but not the sticker. Said they didn’t know if I wanted it top or bottom of windshield. Ok I get it that it’s simle and I did it myself. No one asked me tho. Just didn’t do it. It took one hour 40 minutes. Was told 1-1.hour 15 minutes. Nothing went bad. I Liked my service advisor Just not a 5 star. More