Toyota of Rockwall - Service Center

Easy and Quick Scheduling the appointment was easy on line and when I arrived, the service bay was not "hidden" like some dealerships. The service work was done quic Scheduling the appointment was easy on line and when I arrived, the service bay was not "hidden" like some dealerships. The service work was done quickly while I waited. More

One word - Great Randy Searcy - did a good job helping us & keeping us updated with our car. Randy - was very professional & we appreciated The good service. For th Randy Searcy - did a good job helping us & keeping us updated with our car. Randy - was very professional & we appreciated The good service. For that reason is why we love Toyota of Rockwall. More

Very helpful Very polite and helpful. Explained everything well and what needed to be done. Went above and beyond to work me into the service schedule the same day Very polite and helpful. Explained everything well and what needed to be done. Went above and beyond to work me into the service schedule the same day. More

Good Experience They were very thoughtful of my time and kept me well informed. All of my questions were answered and I came away with more information about my ca They were very thoughtful of my time and kept me well informed. All of my questions were answered and I came away with more information about my car. Very pleased with the service and care of my vehicle. More

Oil change and tire rotation My tire was not damaged before I went in for a service and now I am driving on the spare since the service personel didn't want to look up my warranty My tire was not damaged before I went in for a service and now I am driving on the spare since the service personel didn't want to look up my warranty information. More

Last Minute Service Check On our drive to Rockwall from Cedar Creek Lake our maintenance notification popped up. We were going to Costco and I just happened to see the Toyota d On our drive to Rockwall from Cedar Creek Lake our maintenance notification popped up. We were going to Costco and I just happened to see the Toyota dealership. After shopping at Costco I told my husband so we were able to get in just after 6pm and we drove out of there at 7:07pm. Great job! More

Amazing! Carl was amazing and super helpful! They stayed open and helped me when I couldn’t get off work! I’ll definitely come back to see him! Carl was amazing and super helpful! They stayed open and helped me when I couldn’t get off work! I’ll definitely come back to see him! More

Good Service The advisor Mick help me more than I expected , is very honest and his service is very professional , he answered my questions with patient and good a The advisor Mick help me more than I expected , is very honest and his service is very professional , he answered my questions with patient and good and an easy to understand explanation. More

Much better than Honda Service folks were polite and very efficient. Positive experience all around. Glad I moved my 25 year marriage to Honda products to Toyota of Rockwall Service folks were polite and very efficient. Positive experience all around. Glad I moved my 25 year marriage to Honda products to Toyota of Rockwall. More

This experience was not what i expected. I came to the dealership two week prior to to schedule my appointment. My appointment was not on the system on the appointment day. I had to wait for I came to the dealership two week prior to to schedule my appointment. My appointment was not on the system on the appointment day. I had to wait for Dan to get there before i could proceed. My service for the appointment was to get my window tinted, oil change and a detail. It seem as though the mix up was my name. Instead of my name in the system as Davy Stoker it is in the system as Stoker Davy. Pedro should have put me in the system correctly from the sale process. This could have been a very bad experience for me but this facility has an angel with red hair. Amanda the cashier went beyond her job to get me situated to make the experience an experience to help me look beyond the nuisances that took place. Thank you Amanda you make Toyota of Rockwall better. More