Toyota of Rockwall - Service Center

Service for 50000 miles 50,000 mile check up on my landcruizer ... Kyle got us a rent car and got check up done ..he new what worked needed to be done and got it handled 50,000 mile check up on my landcruizer ... Kyle got us a rent car and got check up done ..he new what worked needed to be done and got it handled ... I like this because I did not have a clue what needed to be done on a fifty thousand mile check up ... 67 years old -- change oil- filters and grease tune up all I have ever done .. still learning--- Kyle was very Knowledgeable of what service needed to be done on the landcruzier Thanks More

Nice people, great service Adviser was informative and helpful. Even with no appt my service was fairly short. Good coffee machine, and fresh cookies. HGTV was on. So it went by Adviser was informative and helpful. Even with no appt my service was fairly short. Good coffee machine, and fresh cookies. HGTV was on. So it went by quickly! More

Well taken care of This Service Center was very courteous and professional. Kyle was very helpful and timely in letting me know the status of my van. He was knowledgeabl This Service Center was very courteous and professional. Kyle was very helpful and timely in letting me know the status of my van. He was knowledgeable about the work needed to be done and made sure I was taken care of with a loaner vehicle. More

Kyle is Awesome Kyle has always taken exceptional care of all my Toyota's and I, can not say enough about him, above and beyond every time, thanks !!!!! Kyle has always taken exceptional care of all my Toyota's and I, can not say enough about him, above and beyond every time, thanks !!!!! More

Consistent Quality, Exceptional Service My service at Rockwall Toyota was handled by Kyle Rust. He is always knowledgeable, detailed, professional and courteous, kept me updated during servi My service at Rockwall Toyota was handled by Kyle Rust. He is always knowledgeable, detailed, professional and courteous, kept me updated during service-exceptional treatment! More

First experience We brought the car in for our first time for service. The car needed an oil change. We were notified that 2 tires had punctured and one needed replace We brought the car in for our first time for service. The car needed an oil change. We were notified that 2 tires had punctured and one needed replacement. We were quoted a price and agreed to the repair. Later that day we were called by the dealership starting they broke one of the wheel bolts and would replace it at no charge. We agreed and the car was ready when the estimated the repair would be complete. We came to pick the car up and were charged the price for repair of the items broken and had to spend 40 minutes debating the cost of repairs. Not worth the time... More

Great Drop-in Service I was in the Dallas area from Lubbock and had some issues with my brakes and drove to Rockwall Toyota for service. Barry was prompt and very profess I was in the Dallas area from Lubbock and had some issues with my brakes and drove to Rockwall Toyota for service. Barry was prompt and very professional. He took care of the problem in a short period of time. Best service ever! More

Simply awesome I appreciate the time and patience Lance Gandy had with my father on his trips back and forth to the dealership. He was very patient and kind with hel I appreciate the time and patience Lance Gandy had with my father on his trips back and forth to the dealership. He was very patient and kind with helping my father who has a disability get his car fixed. Thank you so much More

Regular 5,000 mile service Randy Searcy, as usual, did an outstanding job in getting my vehicle serviced. Randy has been my service advisor now for several years and has alway Randy Searcy, as usual, did an outstanding job in getting my vehicle serviced. Randy has been my service advisor now for several years and has always been extremely professional and forthcoming. I look forward to our brief meetings every six months!! More

Oil Change and State Inspection I made an appointment for an oil change and state inspection. The work performed was fine, but in my opinion, it serves absolutely no purpose for me t I made an appointment for an oil change and state inspection. The work performed was fine, but in my opinion, it serves absolutely no purpose for me to call ahead the day before and schedule an appointment, if it still takes just as long as walk ins. I waited nearly 2.5 hours. I could be understanding if I was a walk in, but I wasn't. In my opinion, that is bad customer service. There should be some level of benefit for me giving you the courtesy of calling ahead. More