Toyota of Rockwall - Service Center

New vehicle mileage service The service department and Leroy Alvarez handled my time and request very professionally. Also, the young lady who booked my appointment was very ple The service department and Leroy Alvarez handled my time and request very professionally. Also, the young lady who booked my appointment was very pleasant and helpful as I had to adjust my appointment schedule. More

Great service My service experience at Toyota of Rockwall was great. It always is. I expect nothing less. Toyota of Rockwall is the only dealership I will take my v My service experience at Toyota of Rockwall was great. It always is. I expect nothing less. Toyota of Rockwall is the only dealership I will take my vehicle to for service. More

Good Service,Polite and Friendly. I don't remember the gentleman name who help me,but he was friendly, and very polite. After my car was check he came and told me what the problem was I don't remember the gentleman name who help me,but he was friendly, and very polite. After my car was check he came and told me what the problem was. I was given a car wash. In and out in less than thirty minutes. Thanks Toyota. More

Great all way around Love how the people at Toyota of Rockwall are friendly loving and caring. Also great on time and they also wash your car afterwards. You don't get the Love how the people at Toyota of Rockwall are friendly loving and caring. Also great on time and they also wash your car afterwards. You don't get the service they offer anywhere els. More

Replace bad tire Kyle is an outstanding service manager. Prompt and courteous, he makes sure the customer is taken care of. I look forward to future dealings with Kyle Kyle is an outstanding service manager. Prompt and courteous, he makes sure the customer is taken care of. I look forward to future dealings with Kyle. More

Service appointment Justin was very professional and personable. He met me at my vehicle with a smile on his face. He was very thorough in determining all that needed to Justin was very professional and personable. He met me at my vehicle with a smile on his face. He was very thorough in determining all that needed to be done to my truck. Servicing was done quickly. More

Professional Staff Justin is a through service manager who listens to all issues with your vehicle, then comes back with what the team will perform to fix the issue. If Justin is a through service manager who listens to all issues with your vehicle, then comes back with what the team will perform to fix the issue. If parts are not available, the team orders the parts and lets the customer know when the parts arrive so they can schedule an appointment. At the appointment time the team follows through to completion. Thanks for the clean vehicle when work is completed. More

Annual inspection made simple Easy online scheduling, and prompt service upon arrival. I waited for my vehicle, including an extra fifteen minutes for the complimentary wash/vacu Easy online scheduling, and prompt service upon arrival. I waited for my vehicle, including an extra fifteen minutes for the complimentary wash/vacuum. Wifi access in the lounge makes the wait enjoyable, but next time, please have a batch of Otis Spunkmyer cookies ready! Options for me were clearly laid out with various pricing options as my vehicle required a discrepancy to be corrected to pass inspection. I opted to take care of it myself at home, and the reschedule and appointment were handled by the dealer at no additional charge. More

I always get excellent service Kyle always takes care of my needs at Toyota of Rockwall. Everybody is nice there, but given the choice, I prefer to deal with him. Kyle always takes care of my needs at Toyota of Rockwall. Everybody is nice there, but given the choice, I prefer to deal with him. More

Maintenance Excellent/Warranty Service Not So Good When I bought my Rav4, I decided to buy the extended warranty, tire protection warranty and the maintenance package. I went in last Friday ( Feb 12) When I bought my Rav4, I decided to buy the extended warranty, tire protection warranty and the maintenance package. I went in last Friday ( Feb 12) because my maintenance light and tire lights were on. The 35K maintenance was basically to get my tires rotated and fluid levels checked. I picked my car up and drove back to work and when I was leaving work I noticed a screw in my tire. The reason most likely that that my tire light was on. I drove back to the dealership and they told me the tire would have to be replaced which would be covered by the warranty but the bad news was I couldn't get a tire until Monday. So I had to wait 3 days to get a new tire and had to drive home 15 miles away and back again on Monday with the screw still in the tire. I was really nervous driving back because the tire light was back on. It seems to me the warranty program for tires really needs to be explained better when you buy it because the tire I have on my car is a Yokahama which is a common tire and should have been in stock or at least at another dealership close by. I live in the Dallas area. While I was waiting I overhead another customer who was being told he would have to wait a week to get a tire for his car. I talked to the manager and he really didn't give me a response other than because a weekend was involved, he couldn't get the tire before Monday. Don't the techs check the tires when they rotate them? I went in at 7 am and if the tires were properly checked, I could have had the tire replaced on Friday. More