Toyota of Rockwall - Service Center

10k service Went in for 10K service. Did not make an appointment but was taken care of very quickly. I was surprised at how fast the service went because there we Went in for 10K service. Did not make an appointment but was taken care of very quickly. I was surprised at how fast the service went because there were at least 10 other customers at the time. I was even offered a warm cookie as I waited. Great customer service. More

Disappointing service I got a recall notice in the mail for my truck so I called Toyota of Rockwall to see what was involved in the repair. I was told by the service advis I got a recall notice in the mail for my truck so I called Toyota of Rockwall to see what was involved in the repair. I was told by the service adviser that it not a big deal, just run it by anytime and it shouldn't take an hour to fix, no appointment needed. I drive in to the dealer a few days later and the female service adviser says that it takes a while to do the repair and I should come back when I have an appointment? Just the opposite of what I was told on the phone. So I make an appointment for another day and take the truck in, wait for over an hour only to be told that they can't do the repair because they don't stock the parts to fix the recall. She said that they would order the parts and call me when they came in. Three weeks later and three trips to the dealer so far, and I have not heard anything from them. Total waste of time. More

Friendly and efficient Accomplished everything I expected and everyone was very pleasant. Everything was explained, all questions answered, pleasant waiting environment, wa Accomplished everything I expected and everyone was very pleasant. Everything was explained, all questions answered, pleasant waiting environment, washed my car, refreshments were very nice. More

35000 mile Great service as always. My 35000 mile check up went smooth, as it always has. They don't try to sell you a lot of extra services. Just what is needed Great service as always. My 35000 mile check up went smooth, as it always has. They don't try to sell you a lot of extra services. Just what is needed . The coffee was good too More

Rockwall Toyota is GREAT I arrived at the dealership without an appointment and Eric came to help before I could get out of the truck. He was extremely helpful and tried to ma I arrived at the dealership without an appointment and Eric came to help before I could get out of the truck. He was extremely helpful and tried to make sure ALL concerns were addressed. Eric provided a service that can EASILY be rated at a ten. Thanks again Eric!!! More

Regular maintenance Excellent service I was very pleased with the friendly service I received. I will certainly return to Rockwall Toyota in the future. Thank you ver Excellent service I was very pleased with the friendly service I received. I will certainly return to Rockwall Toyota in the future. Thank you very much More

nice people but can't find my issue I've read about it online that other people have had the issue I am having but it is freon smell coming into the cabin .. so much that it coates my cl I've read about it online that other people have had the issue I am having but it is freon smell coming into the cabin .. so much that it coates my clothes all day as I head off to work and necessiates me taking a shower in the evening when I return .. and yet the Service staff cannot find the source of this.. In fact, they can't even smell it. Perhaps they're smokers and can't smell lots of things, but this is going to cause me to have to get rid of my car, that I like a lot. More

Service Maintenance of Vehicle Excellent customer service! Car was serviced in a timely manner. I appreciate David for taking the time to answer all of my questions. Great job! Excellent customer service! Car was serviced in a timely manner. I appreciate David for taking the time to answer all of my questions. Great job! More

Oil change Everything was great. The staff was very friendly and the service was quick. Except they forgot to put my sticker, for the next oil change on my wind Everything was great. The staff was very friendly and the service was quick. Except they forgot to put my sticker, for the next oil change on my windshield. Lol More

paint peeling Toyota of Rockwall was uncaring and unresponsive to an area of large pieces of paint peeling from roof in front of sunroof. We purchased a $2,000 plu Toyota of Rockwall was uncaring and unresponsive to an area of large pieces of paint peeling from roof in front of sunroof. We purchased a $2,000 plus extended warranty on a used car that had 27,000 miles on it. We were told that the extended warranty covered everything from bumper to bumper including even if we left a window open and the inside of the door needed to be replaced. One would think that since Toyota covers paint problems UP TO 36,000 miles that the extended warranty would take over after that. NO NO NO You will know my car when you see it going from Dallas to Point Texas and other parts of the Dallas and extended areas. It will have signs on it regarding Toyota poor paint job and Rockwall Toyota not wanting to fix the problem. You will not only lose me as a customer forever more, but you may lose more customers. It probably wouldn't have cost the dealership $300 to have the roof repainted. instead, it may end up costing a few hundred in sales! More