Toyota of Rockwall - Service Center

I would have given you five stars. The service customer area is the best in DFW, great refreshments, wifi and big screen TV. Very comfortable seating. Mick was very attentive and the o The service customer area is the best in DFW, great refreshments, wifi and big screen TV. Very comfortable seating. Mick was very attentive and the only complaints I have are the windshield had a streak on it after they washed the car, the driveway was blocked up so I had to wait awhile to get out, and the work took 45 minutes longer than I expected. These are a fine bunch of people and I'm sure that the next time I show up they will get it done closer to the estimated time and I will definitely give them 5 stars. They also are going to take care of an issue with my matts. Great place. Almost got 5 stars, but hey, if everybody gave them 5 stars you wouldn't believe any of these reviews. More

No oil change I was in the service center in February of 2018 because when I took my car for an oil changed I was told the plug was stripped. Toyota of Rockwall had I was in the service center in February of 2018 because when I took my car for an oil changed I was told the plug was stripped. Toyota of Rockwall had completed all of my oil changes so I called and took it back. I had to wait two days because they did not have part. I purchased my car from there but it is a Dodge which is one just across the highway. I had to pay almost 100. 00 for an oil change verse only 50.00 Fast forward to May 17th getting ready to go out of town take my car for oil change told the same thing. Call dealer ship go in and worked with Micky which come to find out they never changed the oil plug because they still had it. So guess what my oil had never been changed. when I purchased my car the sale person was so nice but since then my service has been horrible. I will never purchase another car here will not recommend this dealership. How long have they been telling me my oil was changed and it was not? What type of damage has been done to my car. No sorry or nothing. I did not pay for the oil change because I had paid for it in February and my oil never got changed. I was not offered anything. Never ever will go back. Taking my SUV to job to make sure no damage has been done since I really do not know when was the last time my oil was actually changed. I will be writing a formal compliant. More

Casey is great Process is simple. Or was until this review with a minimum number of words. What is up with that?? Service dept is nice, coffee and cookies are good, Process is simple. Or was until this review with a minimum number of words. What is up with that?? Service dept is nice, coffee and cookies are good, Casey is friendly yet, right to the point. More

first service appt for my 2016 audi First of all, everyone has treated me nicely, it is just that I had to wait 3 hours for the first time appt to service my audi for the mileage service First of all, everyone has treated me nicely, it is just that I had to wait 3 hours for the first time appt to service my audi for the mileage service. So at the end of the appt no car wash or gas fill. Maybe I was supposed to ask, but I understood it to be part of the treatment I would receive when I purchased. The service man was nice enough just disappointed. More

Awsome Amazing service. Can't wait till my next service. Very professional curious well mannered fast. Will definitely be coming back for future services als Amazing service. Can't wait till my next service. Very professional curious well mannered fast. Will definitely be coming back for future services also for family. More

Excellent Great service working with Kyle Rust at Toyota of Rockwall. Best service facility i have ever experienced. Will be buying all future Toyota vehicles f Great service working with Kyle Rust at Toyota of Rockwall. Best service facility i have ever experienced. Will be buying all future Toyota vehicles from them. More

Above and beyond They went above and beyond to repair my vehicle and make me happy. I had to wait a long time for a part from the factory and they threw in a free tire They went above and beyond to repair my vehicle and make me happy. I had to wait a long time for a part from the factory and they threw in a free tire rotation for the inconvenience. More

Frustrating It’s something almost every time I go in! I’ve had two cars from them and probably my last! To far to bring in It’s something almost every time I go in! I’ve had two cars from them and probably my last! To far to bring in More

Excelenct Service price, excellent service and friendliness, good quality of work, price, excellent service and friendliness, good quality of work, price, excellent s price, excellent service and friendliness, good quality of work, price, excellent service and friendliness, good quality of work, price, excellent service and friendliness, good quality of work, More

excellant service Kyle Rust was my service adviser and he was consistent as always in his attentiveness, follow up, and accessibility. My Truck was even ready before e Kyle Rust was my service adviser and he was consistent as always in his attentiveness, follow up, and accessibility. My Truck was even ready before expected! More