Toyota of Rockwall - Service Center

Quality Deatail Everytime I’ve gone to this Toyota several times and everytime I know I’m going to be taken care of. The service crew always has wonderful customer service and I’ve gone to this Toyota several times and everytime I know I’m going to be taken care of. The service crew always has wonderful customer service and is transparent with everything they’re doing to your car. More

Satisfyingly pleasant The service advisor was attentive to making sure that my service was compliant with my service coverage plan. Made me feel at ease with scheduling fur The service advisor was attentive to making sure that my service was compliant with my service coverage plan. Made me feel at ease with scheduling further future service maintenance and continuing to provide me with satisfactory service More

Poor experience I wasn’t satisfied with the service. I won’t be returning to that location or any Toyota service department. They are all about the money. Couldn’t gi I wasn’t satisfied with the service. I won’t be returning to that location or any Toyota service department. They are all about the money. Couldn’t give me a simple answer. More

Ant Toyota Great experience. Everybody is so helpful and friendly. It is a pleasure to visit Toyota of Rockwell. Keep up the great work and customer service. Great experience. Everybody is so helpful and friendly. It is a pleasure to visit Toyota of Rockwell. Keep up the great work and customer service. More

30,000 mile service Always kind and efficient. Friendly service. Helpful and informative. No other place like Toyota. I look forward to my next visit. Thanks for all you Always kind and efficient. Friendly service. Helpful and informative. No other place like Toyota. I look forward to my next visit. Thanks for all you do! More

Naintence and inspection My service guy Kyle was exceptional! I had been using Justin for 3-4 years and he is I longer with the company . Kyle helped me and he was great!!!Al My service guy Kyle was exceptional! I had been using Justin for 3-4 years and he is I longer with the company . Kyle helped me and he was great!!!All service guys should be more like him. More

Best service ever I live in The Colony but recently started working in Rockwall. I had to get my 65k checkup and some new brakes. My service advisor, Michael Schott, ma I live in The Colony but recently started working in Rockwall. I had to get my 65k checkup and some new brakes. My service advisor, Michael Schott, made this process extremely easy and went over and beyond to take care of me. I’ve never been more pleased with a service experience, and if I continue to work in this area, I will plan to get my car serviced at Toyota of Rockwall. More

Factory Recall Service I had 2 recall service items with my car and Rockwall of Toyota was able to do that very well. My concerns are - they don't have a body shop - so the I had 2 recall service items with my car and Rockwall of Toyota was able to do that very well. My concerns are - they don't have a body shop - so they can't do full service. My bigger concern is that they recommended brake service (pads and flush) over $350 estimated. I declined and took car for second estimate and turns out I was not near ready for brake replacement. Disappointing they would recommend service not needed - not sure that it is true, but it appears that they wanted to make some money from me since it was a full day of recall service. More

Did not listen My mother took my car in because I was out of town. She asked them to call her when it was ready. Instead they called me- I left them a message to pl My mother took my car in because I was out of town. She asked them to call her when it was ready. Instead they called me- I left them a message to please call her, not me, since I was in another state. They never did call her. She called them at least 3 times to find out when and if the car was ready and again to find out when the shuttle would be able to come get her. I understand that you’re busy but I think listening and following the customer’s requests is part of your job. This is the second time we have had a rep who did not follow our requests. I am not impressed with your service department. More

Carl was fantastic On time great job, did everything that was asked. Not only did a great job with the service, but they did a great job cleaning the vehicle up. On time great job, did everything that was asked. Not only did a great job with the service, but they did a great job cleaning the vehicle up. More