Toyota of Rockwall - Service Center

Always exceptional service Advisor; friendly and accommodating, knowledgeable. Timely service. Appreciate the washing and vacuuming. Checkout is always efficient. Great cof Advisor; friendly and accommodating, knowledgeable. Timely service. Appreciate the washing and vacuuming. Checkout is always efficient. Great coffee bar. The customer areas are always exceptionally clean and comfortable. More

Customer Service Lacking I did not receive the best customer service until there was a probability I may be spending a few $$ for a necessary repair, at which time the enthusi I did not receive the best customer service until there was a probability I may be spending a few $$ for a necessary repair, at which time the enthusiasm improved noticeably. More

Excellent Service Carl was the service adviser and was very helpful throughout the process. There were a lot of people arriving at the same time and asking a lot of qu Carl was the service adviser and was very helpful throughout the process. There were a lot of people arriving at the same time and asking a lot of questions -- he was calm and managed to help everyone. The waiting area had a strong wi-fi signal and smelled like fresh baked cookies. My car was ready in under an hour and came out squeaky clean. No complaints at all. More

Oil change I went for an oil change without an appointment. We greeted rather quickly and was told a rep would be right with me. He was as promised. I really app I went for an oil change without an appointment. We greeted rather quickly and was told a rep would be right with me. He was as promised. I really appreciate that David took the time to go over what has been done to my car and what needed to be done. I did the oil change, purchased new wiper blades, and made an appointment for what needed to be done next. David was not pushy at all and helped me figure out a time line that will keep my car running well within my budget and my timeline. More

Good service!! Nice folks 😀 Everyone is great there ... but I’ve never understood you policy of rotating tires & not balancing them. I’ve had my 4 runner for less than a yr & hav Everyone is great there ... but I’ve never understood you policy of rotating tires & not balancing them. I’ve had my 4 runner for less than a yr & have had issues 3 different times. The first time my tires were rotated & I had no idea they were not balanced ; When getting on interstate I could not hold it in road .. had to take it back .. the next time I paid for balance .. Then I had my 4 runner have alignment on last visit. I went in to have a xx up before vacation & didn’t realize they were going to rotate tires or I’d told them I’d pay for balance & sure enough Last night my 4 runner steering wheel is vibrating & dancing wayits either too much air in the tires or a balanced issue. This policy reflects bad in your service departments .. I’m not very happy about this. I’m leaving town but I’m gonna have to run by a tire dealership to have something checked out, I just don’t have time to run back to dealership.. & believe me I really don’t trust those kids too much @ those places I understand we have new type tires and balance is not necessary every time but I really don’t think that applies to the four runners or the type tires something just is not working because I’m having too many issues. Or maybe something is wrong with 4Runner. But service department is great & folks are super nice & I’ll return... & I’ll purchase next 4RUNNER from them . But I drive a lot & I have to have a vehicle that handles good on the highway ! I think rotate and balance is all one word and should be done together every time the car serviced. I don’t mind paying for it ... Am I the only person having this issue if so let me know maybe I have a bent wheel or something... 😟 More

Initial contact with Service Department I was very impressed with my recent experience with your dealership. Everyone was prompt and courteous and I felt well taken care of. You provided m I was very impressed with my recent experience with your dealership. Everyone was prompt and courteous and I felt well taken care of. You provided me with the best all round service of any dealership I have ever been to. I am spreading the word!!! More

Wait time Had appointment for 10:15am took 2 hours oil change. Had customers come after me and leave before me. Very unhappy!! Will not use again Had appointment for 10:15am took 2 hours oil change. Had customers come after me and leave before me. Very unhappy!! Will not use again More

Great service! Very pleasant service workers. Pleased with the warranty service done on my vehicle during the 2 yr. or 25,000 mile time period. Appreciate the free Very pleasant service workers. Pleased with the warranty service done on my vehicle during the 2 yr. or 25,000 mile time period. Appreciate the free car wash!!! More

Inspection The information provided was timely and accurate. Plus Dave was very friendly and genuinely made me feel comfortable. Also Mick was great with his The information provided was timely and accurate. Plus Dave was very friendly and genuinely made me feel comfortable. Also Mick was great with his help also. More

Windshield wiper is broken I had maintenance done on my vehicle on 4-7. I picked up my car a few minutes before closing time. As I got on the highway, I noticed my passenger si I had maintenance done on my vehicle on 4-7. I picked up my car a few minutes before closing time. As I got on the highway, I noticed my passenger side windshield wiper wasn't sitting all the way down. I knew if I turned around to go back, the Service Dept would be closed. I did call at 6:58pm and was told everyone in service was gone. I got home and my husband looked at it. The arm is severely bent. It will not go all the way down. I am surprised my vehicle made it through Service, a car wash and the individual that brought my car to me and didn't notice the wiper was broken. There was nothing wrong with it when I brought it in. My service adviser was Mick. His name is not listed. Mick was very nice and professional. I rated friendliness lower because of the young lady that takes your payment. She is not very professional and seems put out. When you walk up, she says "name?" Instead of greeting you. She asked for my ID when I presented my credit card. That was perfectly fine and appreciated but she didn't ask for identification from the 2 gentlemen before me that also used a credit card. That doesn't look good to the customer. I would like my windshield wiper arm to be replaced. More