Toyota of San Bernardino

I bought my vehicle a 2017 Jeep compass Trailhawk through Toyota of San Bernardino. This is my second vehicle I have bought from Toyota of San Bernardino about seven years ago I bought a 2013 Toyota RAV4 for Toyota of San Bernardino. This is my second vehicle I have bought from Toyota of San Bernardino about seven years ago I bought a 2013 Toyota RAV4 for my wife. That experience was a good one was rushed but the experience was a good one. My wife was able to get the vehicle she wanted. When I started speaking to the seller Adrian at Toyota San Bernardino my only concerns were that I needed a four-wheel-drive vehicle. I told him I wouldn’t mind getting a used vehicle so he showed me the vehicles he had in his lot I picked from the list I got a 2017 jeep compass Trailhawk, this experience was all right with the exception of Adrian constantly being on his phone. He was on his phone while we were talking about the car. He was on his phone during the test drive. He was on his phone when we were selecting other vehicles, and on the next test drive that we were on he was constantly on his phone I felt like he was more Involved with whatever business he had on his phone rather than trying to sell me the vehicle I almost asked for another seller, but by this time I have already decided that I wanted that jeep the experience was all right once I had all the funds in order I got the vehicle very quickly just before leaving I dealt with another seller and I mentioned the complaint I had about Adrian being on his phone. He told me that they have a lot of business matters. They have on their phone that they must do and felt like an excuse, but I let it go. I also told him that I signed a paper that said that the seller helped me and addressed all my concerns about the vehicle, showing me how to use the radio and all the special features on the vehicle Adrian did not, but the second seller did, so after this, I was satisfied. I work at dealerships all the time. I am a electrician, and I have been building car dealerships for the last 10 years I can go to any dealership that I am working at, but I chose Toyota San Bernardino because I have bought a vehicle from them before. I probably will go back to San Bernardino and buy another vehicle. It seems like I have to buy a new vehicle every seven years or so. More

I’m always treated with good customer service here, this last visit was no different. last visit was no different. More

Excelente servicio y muy amables yo les recomiendo Toyota Dealer estoy muy contenta 😁 con mi carro. Gracias 😊 Dealer Toyota de San Bernardino. Dealer estoy muy contenta 😁 con mi carro. Gracias 😊 Dealer Toyota de San Bernardino. More

I really liked how they attended to me when I arrived, I was satisfied. Thank you very much. was satisfied. Thank you very much. More

Una persona que se porto muy grosero y muy despota yno tiene paciencia para atender tiene paciencia para atender More

Very happy with the service. Too bad that I am too busy to stop by and share with them how happy I am Too bad that I am too busy to stop by and share with them how happy I am More

Excellent customer service. The sales rep was really nice made it really easy for us. The sales rep was really nice made it really easy for us. More

Service was fast. Ivan was very friendly, and he answered all my questions, waiting area was nice and clean. Ivan was very friendly, and he answered all my questions, waiting area was nice and clean. More

Great customer service and very efficient with the required service. I was in and out in an hour. required service. I was in and out in an hour. More

I have never encountered such dishonesty and a more blantant disregard of a client's satisfaction as when dealing with this dealership. If you are going to read any reviews please make it this one, you blantant disregard of a client's satisfaction as when dealing with this dealership. If you are going to read any reviews please make it this one, you may thank me later. A car was purchased brand new on February 21st of this year and at the time of purchase my daughter in law had no insurance so the dealership sold her a policy that would cover her for the first 30 days until she got her own insurance. That week we had some serious rain coming down and 4 days after the purchase my daughter in law drove through a puddle which cause damage to the engine. The car was towed back to the dealership and at first they said, oh of course we'll look into it immediately, don't you worry. She called the insurance company(that the dealership sold her) and they, without hesistation said: "there is no claim here, this is a manufacturer issue". So she went back to Toyota of SB, this is the point I got involved seeing how she was being treated, I asked that she put me on speaker phone while she spoke to the dealership. She met with the "customer releations manager", Charity, which proceeded to tell us: It'll be approximately $10,000.00 to fix your car. When we asked about the insurance they had sold us, this is what she said: "That insurance policy will not cover this loss because we sold you a liability insurance policy". A LIABILITY INSURANCE POLICY! This "customer relations manager" expected us to believe we only had a liability insurance policy on a new car. I've bought my share of new cars and I know the bank requires you to have comprehensive insurance. When I told her this she stuck to her guns and said, nope what you had was a liabilty insurance policy. I admit, I should have been more prepared when we spoke to this "customer relations manager" but I wasn't. Nonetheless, all it took was for me to review the paperwork that was given to my daughter in law at the time of purchase to see that the policy was a comprehensive insurance policy, NOT A LIABILITY POLICY. This lady flat our lied to us. Not only did she lie to us, on that same day, she submitted a self repossesion form to Toyota Financial claiming we had abandoned the vehicle, without letting us know! Alot more details to this story but bottom line: By the time we finally got the insurance company( the dealership sold us) to talk to the dealership about the car damage(about a month later) they had dragged their feet so long that the car was picked up by Toyota Financial, not because of lack of payment but because the "customer relations manager" had submitted a self repossesion form to have it picked up. This dealship not only lied to us but sold us a product they didn't stand behind. The insurance company is a whole other story, the company refused to call the dealership and the dealership refused to call them as if it were a coordinated effort to delay the repair of the car until Toyota Financial had time to pick it up. Again, we didn't know the "customer releations manager" had submitted the self repossesion form, my daughter in law never signed any such document. Needless to say a Department of Insurance complaint has been filed against the insurance carrier and we've started reaching out to attorneys to represent us in the litigation that is sure to come from a "self repossesed vehicle". In conclusion, if you want to be lied to your face, lose your down payment, spend countless hours dealing with what should have been an open and shut case and ultimately end up in court, by all means, shop Toyota of San Bernardino. p.s. If you don't? I'd stay as far away from this place as possible. More