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Toyota of Santa Fe

Santa Fe, NM

4.9
1,425 Reviews
The Toyota of Santa Fe Way, your New Mexico Toyota dealer, our mission is to create a healthy, positive work environment allowing us to attract the best people in our market, creating a team unified in working to gain and to satisfy all customers. Our culture is defined as a FAMILY with HEART who hold each other ACCOUNTABLE CONSISTENTLY! Everything we touch, we make better! We lead with a servants heart and make our process simple, easy and fun.We work on our team and we engage our team members in solving problems and finding solutions. We strive to be more than compliant as we work to be committed and desire to create a culture of belief! Click, Call or Stop by and see for yourself why THE TOYOTA OF SANTA FE WAY.....it the best way! See you soon! Buddy Espinosa GM Toyota of Santa Fe http://www.toyotaofsantafe.com/
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1601 St Michaels Dr

Santa Fe, NM

87505

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Showing 1,425 reviews

March 28, 2011

I have found the service at beaver Toyota to be outstanding. Everyone I've dealt with is kind and courteous. I have work with Lee Durham in sales in the past. He is friendly and professional. Ray A More

by pngrant54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Lee Durham,Ray Anchondo
March 28, 2011

I bought my Toyota Corolla at Beaver Toyota a few years ago and have been going to their Service Department ever since for regular maintenance of my vehicle. Frank Guerra’s customer service in the Service More

by Christine99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Frank Guerra
March 28, 2011

The service was by far the best i had I went to some dealers in albuquerque and none were as good as Beaver.I would rec. these guys to anyone looking for a new or even used Toyota. They were very friend More

by sm10478
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mr Espinosa, Buddy Espinosa
March 28, 2011

Whenever I have to have service on my toyota it is always a pleasure to go to Beaver Toyota. Frank is very knowledgeable and helpful. He is very helpful as are all the employees in that department. I refer a More

by poohter01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Frank Guerro
March 28, 2011

My husband sent me to Beaver Toyota parts department to purchase specific items. Maria was very helpful with answering all of my questions and assisting me ... I arrived home with exactly what he asked for More

by LaBoheme
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Maria Trevizo, Maria Trevizo Espinosa
March 28, 2011

Great sales experience working with Bill Hernandez. Friendly and fast family owned dealership. Small town no pressure atmosphere with big town low prices.A very good selecton of all models new and used More

by toyofanatic5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
bill hernandez
March 28, 2011

Beaver Toyota has excellent customer service, I take my vehicle there for its normal maitenance and there is a reason they recieve Best of Santa Fe each year...they simply are the best! I will recommend t More

by ashmh83
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ray Anchondo
March 28, 2011

I have an older Camary and have been using Beaver Toyota for years to get my routine service and all other needed repairs. Ray Onchondo has always been extremely friendly, fast, and accurate. His team of More

by TomR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ray Onchondo
February 28, 2011

My husband purchased a vehicle from this dealership in December 2010. This has been a horrible experience for my family! We have been dedicated toyota customers for our past 4 vehicles, but the experien More

by mwise9880
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kirk Kapple
Mar 07, 2011 -

Toyota of Santa Fe responded

Mr. Johnson did in fact purchase a new 2011 Toyota Tundra on 12/18/2010. He came in after totaling his Tundra in Taos. My understanding is he came to our dealership driving a vehicle from a dealership in Taos. It is also my understanding that the dealership there gave him a great deal on the rental as they were under the impression that he would purchase a vehicle from them. Mr. Johnson worked with two of my salesmen who are not “HIGH” pressure people at all. Mr. Johnson and his wife worked a deal on the vehicle and actually made us an offer. We accepted Mr. Johnsons offer, his offer was $1,442 below MSRP. He also took advantage of the Factory Incentive of 60month at 0% financing. Both Mr. and Mrs. Johnson seemed to be good straight forward people with the means to purchase the vehicle. They agreed to put $4000 down and signed up for a Toyota credit card to do so. We did charge the max allowed on that day as the credit card was just approved. The customers agreed that upon receiving the new credit card they would pay the difference of $2500 down payment. All contracts were signed and we went above and beyond and actually returned the rental for the customer. Once Mr. and Mrs. Johnson safely returned to Texas with their new Tundra and their belongings they no longer needed or wanted the Tundra and decided to go shopping again. They purchased another new Tundra in Texas prior to all the previous paper work hitting Toyota Financial Services. Meanwhile they drove our new vehicle to Texas and back and simply dropped it off at our store while we were closed. We fully understand what Mr. and Mrs. Johnson were doing at this point. They were using the dealership in Taos for immediate transportation and using us for transportation to Texas. They took a new vehicle with 12 miles and put near 500 miles on it. We had a cashable contract and could have forced them to have 2 Tundra vehicles. We did not do that. We always acted in good faith; however, Mr. and Mrs. Johnson always had an agenda to just get home with their belongings. We now have a depreciated “New” Tundra with around 500 miles on it, exactly how much depreciation is not known yet, perhaps $1,500.

February 12, 2011

I bought a new 2010 Tundra.....The finance person slipped in a $500 additional charge. I contacted my sales person, Melda, who connected me with the Finance Manager, (name unknown). She told me that they w More

by onthelam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melda, Sales rep....Finance Manager
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