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749 Reviews of Toyota of Santa Fe - Service Center
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September 10, 2025
The service desk personnel are outright RUDE. When I escalated to service Manager he was good, but the young man at the service desk was so rude he should be fired. When I escalated to service Manager he was good, but the young man at the service desk was so rude he should be fired. More
by Overit
August 30, 2025
I'd recommend this dealer with caveats. They continually try to upsell me on services I don't need (both per the owner's manual and in consultation with other, non-dealer mechanics), AND th They continually try to upsell me on services I don't need (both per the owner's manual and in consultation with other, non-dealer mechanics), AND they have now instituted a 3% fee for using a credit card. I expressed my displeasure with the new fee if I choose to use a credit card. The service tech said it was a corporate Toyota decision, not a local dealer decision. I'm not sure I believe that. In any case, beware of being continually pressured to have services done that are not necessary, and of this new (August 2025) credit card fee. More
by kellykoepke1
Employees Worked With
I have no idea of the name of the person I worked with.
August 29, 2025
Roger, Carl and the other service staff I encountered were all friendly, attentive, and knowledgeable-- I was nervous to take my RAV4 to the dealership for service because I thought it would be too expen were all friendly, attentive, and knowledgeable-- I was nervous to take my RAV4 to the dealership for service because I thought it would be too expensive, but it was less than expected and the level of service far surpassed my expectations. I'm really glad to have such a great Toyota service dept. here in Santa fe! Oh, and Ernie got me to and from my home as quick as can be-- 5 star service all around! More
by fieldstudieseditions
August 28, 2025
Since my 2013 Tacoma has over 328,000 miles I rely on this service center to advise me on how to keep my truck running smoothly. So far, so good. Gives me great peace of mind. this service center to advise me on how to keep my truck running smoothly. So far, so good. Gives me great peace of mind. More
by epaloheimo
Employees Worked With
Izaiah Ortega
August 26, 2025
Roger and Carl were very clear and competent about some challenging issues during a busy day. challenging issues during a busy day. More
by Ashcampbell1943
Employees Worked With
August 16, 2025
Very efficient and communicated well. Service advisor Adrian Medina and shuttle driver Francisco Ortega ROCK!! Everything went as planned and scheduled. No surprises. Very professional an Service advisor Adrian Medina and shuttle driver Francisco Ortega ROCK!! Everything went as planned and scheduled. No surprises. Very professional and courteous. Loving this dealership!! More
by bobrigsby
August 15, 2025
Quick service. It was a real buzz kill to have a service rep follow me out to my car thinking I took his pen. Is Toyota so hard up it can't provide it's service peo It was a real buzz kill to have a service rep follow me out to my car thinking I took his pen. Is Toyota so hard up it can't provide it's service people with enough cheap pens? More
by paul
August 14, 2025
I always feel welcome, knowing that my service needs will be satisfied. And their communication with updates to progress via text increases my assurance further. be satisfied. And their communication with updates to progress via text increases my assurance further. More
by gyoung
Employees Worked With
Roger Mendiola
