Carl Martinez
Carl Martinez at Toyota of Santa Fe

Carl Martinez

Service Manager

Toyota of Santa Fe

1601 Saint Michaels Drive
Santa Fe, NM 87505

4.6
84 Reviews

Carl was born and raised in New Mexico. A proud Santa Fe high graduate, he also served in our armed forces. He worked for our Toyota Dealership since 1994. Carl is married with a daughter and son. His philosphy is to treat each customer with respect and provide honest and ethical service to ensure their vehicle stays safe and reliable. Contact information Direct 505-992-1532, Email carlm@toyotaofsantafe.com

4.6

84 Reviews

Write a Review

Dealership Experience

32 yrs, 8 mos

84 Reviews of Carl Martinez

October 28, 2026

Dealership Rating
Employee Rating

This dealer had two service locations. The one on Cerillos is great. However, the service on xx Michaels, by the same department oversells, is overpriced, and the guys at the front desk ar More

by Albert
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Roger Medina (service)

Oct 30, 2026

Toyota of Santa Fe responded

Thank you for your feedback. We would like the opportunity to address your concerns. Please reach out to us directly at (877) 446-6155 when you have a chance. Thank you, and we look forward to hearing from you.

October 01, 2026

Dealership Rating
Employee Rating

Staff, from management to mechanic, are consistently professional, courteous, helpful, accommodating, and friendly. It is always a pleasure dealing with Toyota off Santa Fe. More

by maknight6
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Ernie Griego, Flavio Gonzales , Roger Mendiola👍🏼

Oct 06, 2026

Toyota of Santa Fe responded

Thank you for the kind words. Our team takes real pride in making every visit a good one, and it's great to know that comes through consistently.

September 18, 2026

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Employee Rating

This dealership is where I have bought 2 Toyotas I live in Albuquerque but they have had the vehicles I was looking for and have been serviced well with the exception of one issue on my 2026 RAV4 Phev con More

by Pmartinez711
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Raul Gallegos

Sep 23, 2026

Toyota of Santa Fe responded

We appreciate your continued loyalty and are glad you were ultimately able to get the issue resolved. We understand the frustration of not receiving a timely answer, and we'd welcome the opportunity to discuss how we can better support you going forward. Please feel free to reach out to us directly at 505-992-1525.

September 10, 2026

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Great service! ! Appreciate your staff being so professional. Would recommend Santa Fe Toyota to anyone looking for a great experience with vehicle service or purcha More

by muchonate
Service Price Transparency
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Recommend Dealer
Yes
Sep 17, 2026

Toyota of Santa Fe responded

We appreciate the recommendation and are glad our team made a good impression. We look forward to seeing you again at Toyota of Santa Fe.

June 03, 2026

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Fast and friendly reliable service. Service department has always been the best part of our local Toyota dealership More

by mexidoc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Daniel Guerrero , Omar and Roger

Jun 04, 2026

Toyota of Santa Fe responded

Thank you for recognizing our service team's commitment to reliable and friendly care. We appreciate your continued trust in us for your Toyota needs.

May 18, 2026

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Izaiah Ortega was extremely helpful and kept me updated on the estimated cost and time my car would be ready. Have been using this dealership since 1985 and have never had any complaints. More

by ronniescarbo
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Recommend Dealer
Yes

Other Employees Tagged: Paul Sandoval

May 24, 2026

Toyota of Santa Fe responded

Thank you for the wonderful review, ! We are thrilled to hear that you have been a loyal customer since 1985 and continue to have a great experience with our dealership. We are always here to provide excellent service and keep you informed every step of the way. Thank you for choosing us.

April 21, 2026

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Their Service Dept. from top mgt. to Customer service personnel is second to none. Paul S. and Carl M. Are the BEST!!! More

by rydawj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Paul Sandoval

Apr 26, 2026

Toyota of Santa Fe responded

Thank you for your kind words and recognizing our exceptional Service Department! We pride ourselves on providing top-notch service from management to our customer service team. Thank you for choosing us!

April 21, 2026

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Big job but all went well. Ready on time. No problems. Highly recommend. Thank you More

by tony
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Recommend Dealer
Yes
Apr 26, 2026

Toyota of Santa Fe responded

Thank you for your fantastic review! We greatly appreciate your recommendation and look forward to working with you again in the future. Thank you for choosing our business.

April 15, 2026

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Employee Rating

Quick, efficient- shuttle service courtesy and respectful! Friendly service staff. Conveniently located hours. Online scheduling helpful. More

by Remediossun
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jennifer Martinez, Ernie Griego

Apr 17, 2026

Toyota of Santa Fe responded

Thank you for your wonderful review! We're thrilled to hear that you found our shuttle service quick and efficient, and that our friendly staff provided you with courteous and respectful service. Your feedback about our convenient hours and helpful online scheduling is greatly appreciated, and we look forward to welcoming you back soon!

March 07, 2026

Dealership Rating
Employee Rating

Professional, competent and goes out of their way to take care of my car like it was theirs. Answers all my questions. High ethics.. thanks Daniel....see you in 4 months. More

by localaikane
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 12, 2026

Toyota of Santa Fe responded

Thank you so much for the kind words! We truly care about your car and always strive to go above and beyond for our customers. Looking forward to seeing you again in 4 months!

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