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684 Reviews of Toyota of Santa Fe - Service Center
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January 06, 2025
Excellent service. Prompt. Attention to detail.Thorough.Service was explained in detail and next service was explained. I was a satisfied customer. Prompt. Attention to detail.Thorough.Service was explained in detail and next service was explained. I was a satisfied customer. More
by krisorjim
Employees Worked With
December 24, 2024
They were fast and very accommodating. When I asked if I could get an estimate on getting my rear light plastic covering replaced, they went ahead and got the part and got it in place and When I asked if I could get an estimate on getting my rear light plastic covering replaced, they went ahead and got the part and got it in place and got some touch up paint I also asked about. Was more than what I expected today. So, other than the expense, I'm very happy with the work. More
by Donna
Employees Worked With
October 13, 2023
Service department misdiagnosed a problem with the PCS and DRCC radar system on my 2021 4Runner. They claimed that someone had previously permanently disabled the system and thus it was necessary to rep and DRCC radar system on my 2021 4Runner. They claimed that someone had previously permanently disabled the system and thus it was necessary to replace the entire radar system -- to the tune of over $3,900. Although I insisted that the ONLY work I have ever had done on my 2021 4Runner was replacement of the windshield over two years ago. How on earth could that be the source of the problem? Damage done two years ago with no symptoms until 2 weeks ago? They were incredibly arrogant and insulting to my intelligence (I am a retired electro-mechanical engineer). I called the Toyota dealer in Boulder, CO (where I bought the car), and they said it sounded really fishy to them. So I made an appointment at American Toyota of Albuquerque. They found a slightly bent front bumper bracket. They replaced it and re-calibrated the system. Took about 90 minutes. Total cost to me was $703. The system now works fine -- just like new. If I had stuck with Toyota of Santa Fe, it would have cost me an additional $3,200, AND IT STILL WOULD NOT HAVE BEEN FIXED because the bumper was the real problem. And replacing the entire radar system was NOT required, as they had INSISTED.. When I went back to Toyota of Santa Fe to get reimbursed for their grossly incompetent diagnosis ($184), they wouldn't even apologize for their error. Some people might think that they were trying to scam me, but I think it is more likely just arrogance and incompetence. I will NEVER do business with them again! And neither should you. More
by Robert
Employees Worked With
Brian Brannan
August 10, 2023
The service is great, the people are the best, the experience is always quite lovely. experience is always quite lovely. More
by walkswithbalance
Employees Worked With
Other Employees :
Joe Anchondo, Maria Trevizo Espinosa
July 26, 2023
As always, the service department is excellent. They are the reason that the last five vehicles my wife and I have bought were Toyotas. They are the reason that the last five vehicles my wife and I have bought were Toyotas. More
by Chuck
Employees Worked With
July 26, 2023
The work to reattach my rearview mirror took just 20 minutes. Everyone I saw and dealt with was helpful and friendly. I told a friend, "Next time, buy a Toyota from Toyota of Santa Fe." minutes. Everyone I saw and dealt with was helpful and friendly. I told a friend, "Next time, buy a Toyota from Toyota of Santa Fe." More
by bergsu
