Toyota of Santa Fe - Service Center

Great customer service Roger is always very pleasant to deal with whenever I bring my car to get serviced. He is quick to crack a joke or tell you about his family escapades Roger is always very pleasant to deal with whenever I bring my car to get serviced. He is quick to crack a joke or tell you about his family escapades. He seems to make the service go faster by keeping you entertained. More

Super busy day, still great service Like a lot of other people, I took advantage of an extra day off July 3rd to bring my RAV4 in for service. It was very, very busy, with most people wa Like a lot of other people, I took advantage of an extra day off July 3rd to bring my RAV4 in for service. It was very, very busy, with most people waiting rather than dropping off. Frank never lost his cool, never lost track of a customer or what that particular individual needed. Any decent dealership can provide good service on a normal day. On a crazy-busy day when you get slammed from all sides at once, it's a lot harder. Three cheers for Frank Guerra and his team. More

Joe Did An Excellent Job We have brought our '06 Prius in three times. Joe has taken the time to explain all our options for repairs. By doing this we have managed to save a We have brought our '06 Prius in three times. Joe has taken the time to explain all our options for repairs. By doing this we have managed to save a great deal of money- by not replacing parts that an ABQ dealership said needed replacing. He has consistently been kind, courteous and knowledgeable. More

Very Pleased with the Sevice from Diego & the Service Staff I am very pleased with the service I get from the Service Dept, and with Diego Borrego, his assistance in explaining my vehicles condition in detail I am very pleased with the service I get from the Service Dept, and with Diego Borrego, his assistance in explaining my vehicles condition in detail is so very helpful. I appreciate his and the service staffs' knowledge, professionalism and always friendly customer service. I would recommend this department without hesitation! More

The best employee at beaver toyota Willie Gonzales is the best emloyee there and he will never be replaced by anyone person. I don't know how they are going to replace such a good perso Willie Gonzales is the best emloyee there and he will never be replaced by anyone person. I don't know how they are going to replace such a good person it's going to be difficult and he will be missed More

Excellent service We have been dealing with Beaver's service department since we bought our first Toyota from another dealership around 15 years ago. We spend half the We have been dealing with Beaver's service department since we bought our first Toyota from another dealership around 15 years ago. We spend half the year in Virginia and half in New Mexico and drive back and forth across the country with extended stops in between from North to South. Consequently we have been exposed to many dealerships and have been repeatedly surprised and pleased at the excellent service we have always received from Beaver's service department. For many years now, they have always been honest with us in what needed to be done immediately and what could wait awhile . . . a skill and honesty not often met in car dealerships . . . which is exactly why we keep bringing our Toyotas back to Beaver for servicing. Andy Vigil has been taking care of us since he has been in the service department and has done so with complete honesty, efficiency, and utter politeness! What a joy . . . as did his predecessor, Ray Achondo. We always look forward to bringing Beaver another Toyota to maintain! THANK YOU! More

Trustworthy We have known Joe Sanchez for years and have always known him to be helpful and trustworthy. We actually followed Joe to Beaver Toyota from another de We have known Joe Sanchez for years and have always known him to be helpful and trustworthy. We actually followed Joe to Beaver Toyota from another dealership because we found their treatment of us unacceptable after he left. We were delighted to find he was at Beaver Toyota. We will be driving from Belen, bypassing other Toyota dealers because Joe treats us as if we are family and makes sure our vehicles are working well and safe. Joe goes above and beyond to take care of his customers and it is because of him we are going to have our Toyotas serviced at Beaver Toyota in the future. Thank you Joe! More

Wrong documentation (I was given the wrong print out with missing services from the service and parts director), wrong answers.... Because of their lack of knowledge, I had to make several trips to the serv missing services from the service and parts director), wrong answers.... Because of their lack of knowledge, I had to make several trips to the service from out of town. More

We have purchased four new vehicles at Beaver over the past 10 years, two Corollas, one Tacoma, and very recently, a Rav. I've rated the service department as great because they are - we appreciate the s past 10 years, two Corollas, one Tacoma, and very recently, a Rav. I've rated the service department as great because they are - we appreciate the staffs' knowledge and professionalism, and their willingness to go "above and beyond" to make sure we are satisfied with their work. The service department is a complementary added benefit to purchasing a vehicle from Beaver, because their sales staff and management is also great - they keep us coming back as a happy customer. They too are very professional, but also warm, friendly and knowledgeable. They have a great selection, and negotiations are always carried out in a positive manner. It is a pleasure doing business with Beaver. More

My daughter brought our 2013 toyota corolla in for its 5000 mile service. Our car had unfortunately had been damaged on the front divers door a very visible dent. My daughter exited through the passenger 5000 mile service. Our car had unfortunately had been damaged on the front divers door a very visible dent. My daughter exited through the passenger side which was witnessed by the service tech yet he yanked the drivers door open which was damaged and the window shattered. The service manger stated that he would not replace window since the door was already damaged but they would sell us a window replaecment at cost which turns out to be $40 more than estimates i received from other dealers. When we asked to speak to owner or general manager we were told they dont take complaints. If you are a female avoid the service center in this facility. Take it to another toyota dealership. More