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Toyota of Scranton

Scranton, PA

4.7
5,508 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,508 reviews

May 28, 2021

Everything about our car buying experience was great. The service was excellent and they went above and beyond to please us. We could not have gotten this treatment anywhere else. More

by DEEGEE60
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski
May 28, 2021 -

Toyota of Scranton responded

Welcome to the Toyota of Scranton family, deegee60. We are proud to know we delivered top guest experience. Thank you for taking the time to let us know. Enjoy your new vehicle. Take care.

May 28, 2021

Everyone was exceptional.. the pricing caught me off guard. I thought it was quite high. I went in for an inspection and came out with a bill that was over $400.00 . More

by PEPPARUE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Toyota of Scranton responded

Thank you, pepparue, for letting us know about your service visit. We are thrilled you enjoyed working with our service team...they are a great group. Thank you for sharing your thoughts on prices. Your comments will get passed on to the team. Take care.

May 28, 2021

Came in for recall. It was done very quickly. Service rep was great . Knew her job and did it quickly and efficiently. Time was shorter than estimated. More

by shot1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2021 -

Toyota of Scranton responded

shot1, thanks so much for the awesome review of your experience with our service team. We work hard at honoring our guests time. We are delighted to know we exceeded your expectations. Take care.

May 27, 2021

Ahmad was great to work with throughout the purchase. Very helpful, friendly, and knowledgeable about the vehicle I was looking to purchase. Would definitely return for my next purchase. More

by JOE.BAUN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2021 -

Toyota of Scranton responded

Joe, we are delighted we earned top rating! Ahmad works very hard at delivering a premier guest experience. Thank you for letting us know that was your experience. Enjoy your new vehicle. Take care.

May 26, 2021

Jordan was exceptional to work with! Would highly recommend buying a vehicle from Toyota of Scranton with his help and expertise. He made sure everything was taken care of and we got exactly what we More

by YETTERLINDSAY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jenna Sledzinski, Howard Sweeny
May 27, 2021 -

Toyota of Scranton responded

Lindsay, congratulations on your new vehicle. Enjoy for many miles. We are delighted your time spent at our dealership with Jordan went well. Thank you for the top rating of your buying experience. Take care.

May 24, 2021

Best truck buying experience I have ever had. The overt experience was a very good one and I will be back to purchase another vehicle. More

by MMURTHA10
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Printz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2021

I feel I was ripped off and communicating through out was misunderstood and now I had to pay 330 for a new tire and 289 for service. Completely gouged! Never again I don’t ha e that kind of money I was told More

by JEN06340
Price
Recommend Dealer
No
Employees Worked With
Kacie Kuchinskas
2.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2021 -

Toyota of Scranton responded

Jen06340, We have made several attempts to reach you so we can discuss your situation and we have yet been able to speak with you. Please contact our VP of Guest Experience, Mary Jo Preno, at 570.702.8776. Thank you

May 23, 2021

Everyone there was very helpful, especially my salesman, Abraham (ebraham). He was very patient with us and answered all our questions. We love our Rav4. More

by gg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Abraham(Ebraham)
May 20, 2021

The dealership is one of the best i havre ever attended. The staff from sales to the finance does excellent work to all of its customers. More

by JRM9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Zepherin, Bryan Matarese, Michael Reilly
May 20, 2021 -

Toyota of Scranton responded

JRM9, thank you for taking the time to let us know about your buying experience. Our team is here to assist with your car buying and servicing needs. We are thrilled you gave us the top, 5 star rating. Thank you!

May 20, 2021

The dealership was very easy and comfortable to work with. They returned my calls promptly. We were well taken care of when we had to wait for our finish work in the buying process. They also have a v More

by BLYOHEY
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenna Sledzinski, AJ Wallace
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