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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,775 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,775 reviews

June 27, 2026

David is the best I've been dealing with him for about 5 years and two trucks. He has advised me many time regarding what my truck needed and what was the most important to think about. I enjoy dealing wi More

by GMARTIN2613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Lawler
4.0
This rating includes all reviews, with more weight given to recent reviews.
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June 26, 2026

Worthless platinum warranty that covers nothing. Truck has been to the dealership 2 times still not fixed. Never buy another Toyota, very disappointed with problems with the truck!! Unresolved daily More

by KEVINHANNON672
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mary Jo Preno
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jammie Marcen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Pat Gallagher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Cloud
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tara Perri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Dudascik
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Forti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justyn Richards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Alayna Harding
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2026 -

Toyota of Scranton responded

Kevivhannon672, Thank you for sharing your feedback. I understand how disappointing it is when a warranty claim does not receive the outcome you were hoping for, especially after bringing your truck in more than once. Our team submitted your paint concern to Toyota for warranty consideration and advocated on your behalf throughout the process. While we understand your frustration, the warranty determination was made by Toyota and was not a decision made by Toyota of Scranton. I appreciated the opportunity to speak with you about your concerns, and I'm sorry we were not able to provide the resolution you were seeking. If you have additional questions or would like to discuss your experience further, please don't hesitate to contact me. Mary Jo Preno Guest Experience Manager Toyota of Scranton

June 26, 2026

They are very punctual, respectful, and overall very nice to work with. Bought the car here and will continue using their services! More

by KENT.GLATZ203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2026 -

Toyota of Scranton responded

KENT.GLATZ203, Thank you for your wonderful review! We're honored that you chose us for your vehicle purchase and continue to trust us with your service needs. Providing punctual, respectful, and friendly care is what we strive for every day. We truly appreciate your loyalty and look forward to being here for you throughout your Toyota journey. Safe travels, and we'll see you at your next visit! Warm regards, The Toyota of Scranton Team

June 25, 2026

If it weren’t for a few people like Mary Jo and Franko they would have denied to cover and fix a problem under warranty More

by KASH5
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
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June 23, 2026

Horrible people that only care about the sale and getting your money. They will screw you when you need them!!!!!!! More

by DLHANEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Doug Stahl
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2026 -

Toyota of Scranton responded

DL HANEY, We respectfully disagree with your characterization of our dealership and team. Our General Manager personally spoke with you regarding this matter and explained our position in detail. While we welcome feedback and understand that customers may be frustrated when concerns arise, we will not tolerate abusive language, threats, or disrespectful treatment of our employees. Our team deserves a safe and professional work environment, and we stand behind the way this situation was handled. We remain committed to treating every customer with respect and expect the same courtesy in return. MJ Preno Vice President of Guest Experience Toyota of Scranton

June 22, 2026

The customer service is first class. Everything is so nice and accommodating. Much better than other dealerships. More

by DWELGUS24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sierra Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2026 -

Toyota of Scranton responded

DWELGUS24, Thank you for your kind words! We’re delighted to hear that you found our customer service to be first class and that our team provided a welcoming and accommodating experience. Providing exceptional care for our guests is always our goal, and it means a great deal to know we stood out. We appreciate your support and look forward to serving you again at Toyota of Scranton! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

June 22, 2026

Got a great deal on oil change. Treated very well by him and others. Thanks again More

by PEPARTYKA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2026 -

Toyota of Scranton responded

PEPARTYKA, Thank you for the 5-star review! We're delighted to hear you received a great value on your oil change and that our team treated you so well during your visit. We appreciate your kind words and your trust in Toyota of Scranton. We look forward to seeing you again for your future service needs! Take care, The Service Team Toyota of Scranton

June 18, 2026

Jason is always great and accommodating. The work the techs do on my car is always quick and precise. They do a great job! More

by CANNONBALLS1200
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2026 -

Toyota of Scranton responded

CANNONBALLS1200, Thank you for taking the time to share your feedback and for your continued trust in our team. We're delighted to hear that Jason consistently provides accommodating service and that our technicians have delivered quick, precise work on your vehicle. We truly appreciate your kind words and your 4-star rating. We look forward to serving you again at Toyota of Scranton! The Service Team Toyota of Scranton

June 17, 2026

I bought a 2026 Corolla Cross Hybrid from Toyota Scranton and couldn't be happier. I traded in a vehicle and received a fair amount for it. From sales to financing and a small issue I had with my previous ve More

by URBANTRON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ebrahin Evertsz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Strouse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Kasson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2026 -

Toyota of Scranton responded

URBANTRON, Thank you for such an incredible review and for choosing Toyota of Scranton for your new 2026 Corolla Cross Hybrid! We're thrilled to hear that your experience—from your trade-in to sales, financing, and assistance with your previous vehicle—was a positive one. Our team works hard to create a transparent, stress-free process, and it's rewarding to know that commitment came through during your visit. Your comments about our culture and the way our team treats customers mean a great deal to us. We strive to treat every guest like family, and hearing that you've experienced dealerships across the country and found our team to be different is truly one of the highest compliments we can receive. Thank you for your trust, your recommendation, and for taking the time to share your experience. We wish you many happy miles in your new Corolla Cross Hybrid and look forward to serving you for years to come! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

June 17, 2026

Very good and efficient service. Jason is a great guy and very courteous and helpful. More

by JSAMPLE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Palmigiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2026 -

Toyota of Scranton responded

Hi JSAMPLEO, Thank you for your review! We're glad to hear you received very good and efficient service during your visit. Jason will be thrilled to know his courteous and helpful approach made a positive impression. We appreciate your feedback and your business, and we look forward to providing you with another great experience on your next visit. Warm regards, The Service Team Toyota of Scranton

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