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Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
5,806 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,806 reviews

July 23, 2026

My experience was good. I was satisfied with the staff and their treatment of me. More

by Sosikpaul1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 23, 2026 -

Toyota of Scranton responded

Sosikpaul1, Thank you for taking the time to share your feedback! We're so glad to hear you had a good experience and that our team made you feel well cared for throughout your visit. Providing friendly, respectful service is something we strive for every day, and we're grateful for the opportunity to earn your trust. We look forward to welcoming you back to Toyota of Scranton whenever you need us. Warmest regards, Mary Jo Preno, Vice President of Guest Experience.

July 21, 2026

Very pleasant people kind helpful they work hard to make your visit rememerbl and they remember you More

by JKELLOGGSERVICES
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Doug Stahl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Kasson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2026 -

Toyota of Scranton responded

JKELLOGGSERVICES, Thank you for your kind words! We truly appreciate you taking the time to share your experience. Providing a welcoming, helpful, and personalized experience is what we strive for every day, so it's wonderful to know our team made your visit memorable and that you felt recognized and valued. We look forward to welcoming you back to Toyota of Scranton! Take care, The Service Team Toyota of Scranton

July 17, 2026

Kacie in service has always treated me perfectly when I’ve been there! No pressure and she’s very knowledgeable! Thank you! More

by kenn675
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 20, 2026 -

Toyota of Scranton responded

kenn675, Thank you for your wonderful review! We're thrilled to hear Kacie has consistently provided you with such knowledgeable, pressure-free service. She truly cares about making every guest feel informed and comfortable, and we're happy that has been your experience. We appreciate your kind words and look forward to seeing you again at Toyota of Scranton. Thank you for choosing us! Warm regards, The Service Team Toyota of Scranton

July 17, 2026

I had a wonderful experience with Toyota of Scranton with the purchase of my Camry. It’s been 10 years since I had to finance a vehicle, which can be very overwhelming. Start to finish it was a very stress f More

by LESPERANCEMICHELE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2026 -

Toyota of Scranton responded

LESPERANCEMICHELE, Thank you so much for your thoughtful review and recommendation! We are honored that you chose to travel to Toyota of Scranton for your new Camry, and we're thrilled to hear your experience exceeded your expectations. Purchasing a vehicle—especially after many years—can feel overwhelming, so it's wonderful to know our team made the process smooth, stress-free, and enjoyable from start to finish. We're delighted your vehicle was ready for you, the financing process was seamless, and our team provided the level of customer service you deserve. Congratulations on your new Camry! We truly appreciate your trust and look forward to building a lasting relationship with you for many years to come. Safe travels, and thank you for choosing Toyota of Scranton! Warm regards, The Guest Experience Team Toyota of Scranton

July 16, 2026

Had to make 3 additional trips back to service department to complete my repair work More

by DEVAZQUEZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon Higgins
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 16, 2026 -

Toyota of Scranton responded

DEVAZQUEZ, Thank you for taking the time to share your feedback. We sincerely apologize that your repair required multiple return visits. We understand how frustrating and inconvenient that must have been, and it's not the experience we want for our guests. Your comments have been shared with our team so we can review what happened and identify opportunities to improve our repair and quality control processes. We appreciate your patience and the opportunity to learn from your experience. I was unable to reach you earlier today. Please contact me at 570.702.8776. Thank you, Mary Jo Preno VP Guest Experience Toyota of Scranton

July 16, 2026

Stephanie McNair was such a joy to work with. She made sure I was aware of what has happening with the servicing of my vehicle. She went out of her way to make my experience one of the best. More

by CAROLCOWS64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2026 -

Toyota of Scranton responded

CAROLCOWS64, Thank you so much for your wonderful review and recommendation! We’re delighted to hear that Stephanie McNair made your service experience such a positive one. Keeping our guests informed and providing exceptional care are priorities for our team, and we're thrilled Stephanie went above and beyond to make your visit one of the best. We truly appreciate your kind words and your trust in Toyota of Scranton. We look forward to taking care of you and your vehicle for many years to come! Warm regards, The Service Team Toyota of Scranton

July 15, 2026

Tylor Miller was outstanding in the work performed on my car. The shop was very clean More

by JOSEPH_KELLY38
Recommend Dealer
Yes
Employees Worked With
Tyler Miller
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Jul 15, 2026 -

Toyota of Scranton responded

JOSEPH_KELLY38, Thank you for your wonderful review! We're delighted to hear that Tyler Miller provided outstanding service and that you were pleased with the quality of the work performed on your vehicle. We're also glad you enjoyed our clean and welcoming facility. We truly appreciate your feedback and look forward to providing you with another exceptional experience at your next visit. Warm regards, The Service Team Toyota of Scranton

July 15, 2026

Excellent service fixed what needed and clear communication. He answered all my questions and reassured me with everything. We’re definitely come back and wouldn’t recommend other people. More

by ANNABELLAMASSARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Lane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Annabella Massaro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2026 -

Toyota of Scranton responded

ANNABELLAMASSARO, Thank you for your wonderful review and for recommending Toyota of Scranton! We're thrilled to hear you received excellent service, clear communication, and that all of your questions were answered with confidence. Providing a transparent and reassuring experience is what we strive for every day. We truly appreciate your trust and look forward to welcoming you back. Thank you for choosing Toyota of Scranton! Warm regards, The Service Team Toyota of Scranton

July 15, 2026

The dealership is always clean. Quiet atmosphere and friendly employees. The best service too. I enjoy my experience there. More

by SAMSAD100
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Greico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2026 -

Toyota of Scranton responded

SAMSAD100, Thank you for your wonderful review! We're delighted to hear you enjoy your visits and appreciate our clean dealership, welcoming atmosphere, and friendly team. Providing exceptional service and making every guest feel comfortable are always our goals. We truly appreciate your kind words and look forward to welcoming you back to Toyota of Scranton for your next visit! Take care, The Service Team Toyota of Scranton

July 14, 2026

Always pleasant to have my vehicle worked on at Scranton Toyota. Stephanie is prompt and organized More

by TPATTEN42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie McNair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 14, 2026 -

Toyota of Scranton responded

TPATTEN42, Thank you for your wonderful review! We're so pleased to hear that it's always a pleasant experience having your vehicle serviced at Toyota of Scranton. Stephanie will be thrilled to know her promptness and organization made a positive impression. We truly appreciate your continued trust in our team and look forward to providing you with the same exceptional service at your next visit! Take care, The Service Team Toyota of Scranton

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