Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Toyota of Scranton

Scranton, PA

Overview
Employees
Reviews
Vehicles
4.7
4,943 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
Contact Dealership
View Awards

3400 N Main Ave

Scranton, PA

18508

Directions

By Type

Showing 4,943 reviews

April 23, 2024

service great. .dealer and sales, took advantage,car wasnt even the same as one in pic. not worth the price....felt taken..will never buy a car there again More

by SHIRLEYDAVID16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Seijas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 23, 2024 -

Toyota of Scranton responded

ShirleyDavid16, we're truly sorry to hear about your experience. We aim to provide transparent and fair service to all our customers, and it's concerning to hear that your expectations were not met. We apologize for any confusion regarding the vehicle and its representation in the pictures. Your feedback is valuable to us, and we'd like to address your concerns directly. Please reach out to us at your earliest convenience so we can discuss this matter further and work towards a resolution. We understand your disappointment, and we want to make it right. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future. Regards, Customer Experience Team Toyota of Scranton 570.702.8776

Helpful
April 23, 2024

Whole experience was wonderful - Mr. Weinberger has an amazing facility and team - would recommend to anyone! More

by HANLONKA
Recommend Dealer
Yes
Employees Worked With
Kevin Cloud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
April 23, 2024

Jonathan very helpful and friendly. Sincere in the way he speaks to you and what he is conveying. A+ for his service! More

by JENNRN2007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Stephanie Jones
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kacie Kuchinskas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Printz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Helpful
April 22, 2024

I really like your dealership. The people were excellant. I would rate everything five stars except I only got one fob with my vehicle, More

by LIZNAVICKAS
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Toyota of Scranton responded

Certainly! Here's a response to LIZNAVICKAS's review: Dear LIZNAVICKAS, Thank you for taking the time to leave us your valuable feedback! We're thrilled to hear that you had a positive experience with our dealership and found our team to be excellent. We understand your concern regarding the fob for your vehicle, and we apologize for any inconvenience this may have caused. Please rest assured that we will look into this matter and see how we can assist you further. Please reach out to our customer experience team to provide your name and vehicle. Once you reach out to us we can look into the missing key fob. Your satisfaction is our top priority, and we appreciate your feedback as it helps us to improve and provide better service to all our customers. If you have any questions or need assistance regarding the fob or anything else, please don't hesitate to contact us. We're here to help! Thank you once again for choosing Toyota of Scranton, and we hope to have the opportunity to serve you again soon. Warm regards, The Toyota of Scranton Team

Helpful
April 22, 2024

Thank you Cory for the wonderful experience I had purchasing my new vehicle! It was an amazing day 😊 More

by Nicole
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 22, 2024 -

Nicole responded

Thank you Cory for the wonderful experience I had purchasing my new vehicle! It was an amazing day 😊

Apr 22, 2024 -

Toyota of Scranton responded

Dear Nicole, Thank you so much for your kind words and for choosing Toyota of Scranton for your new vehicle purchase! We're delighted to hear that Cory provided you with a wonderful experience and made your day amazing. Our team strives to ensure every customer feels valued and satisfied during their visit with us. It's fantastic to know that Cory met your expectations and contributed to your positive experience. Should you have any questions or need assistance with your new vehicle in the future, please don't hesitate to reach out to us. We're always here to help! Thank you once again for your trust and for taking the time to share your feedback. We look forward to serving you for many years to come at Toyota of Scranton! Warm regards, The Toyota of Scranton Team

Helpful
April 22, 2024

I don't know what to say - I called & ordered the car and it came in a week later. Picked it up and came home. The sales person, Adriana was the best. We will be using our own mechanic for oil changes, More

by DEERJANE
Recommend Dealer
Yes
Employees Worked With
Alan Aimer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adriana - Sales person. EXCELLENT !!!!!!
Report | Print
Apr 23, 2024 -

Toyota of Scranton responded

Thank you, DEERJANE, for sharing your positive experience with us! We're thrilled to hear that you had a smooth and efficient process from ordering to picking up your car. Adriana will be delighted to hear your kind words. We strive to provide excellent service to our customers, and we're glad to know we hit the mark with you. If you have any questions or need further assistance, please don't hesitate to reach out. Enjoy your new car, and we hope to see you again at Toyota of Scranton! Warm regards, Sales Team Toyota of Scranton

Helpful
April 19, 2024

Friendly and easy going. Made my wife and i’s experience enjoyable, easy, and memorable. More

by RICHARDMCCLELL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2024 -

Toyota of Scranton responded

Dear Richard McClell, Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you and your wife had an enjoyable and memorable experience with us at Toyota of Scranton. Our team strives to make every customer feel welcomed and valued, and we're glad to know we hit the mark with you. Your kind words are greatly appreciated, and we look forward to serving you again in the future. If you have any further feedback or questions, please don't hesitate to reach out. Warm regards, The Toyota of Scranton Team

Helpful
April 19, 2024

From initial contact to final signing, everything I did in this vehicle buying process was flawless and effortless. Other dealers refused to deal remotely. Toyota of Scranton went out of their way to hel More

by Silverado
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gerardo Patino-Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2024 -

Toyota of Scranton responded

Dear Silverado, Thank you for sharing your positive experience with us! We're delighted to hear that your vehicle buying process with Toyota of Scranton was flawless and effortless. Our team is committed to providing exceptional service, and we're glad we could accommodate your remote needs when other dealers could not. It's great to know that you were able to complete every step of the process remotely and that we could assist you with the sale of your new car. Your satisfaction is our priority, and we appreciate your trust in us. Should you have any further questions or need assistance in the future, please feel free to reach out. We're always here to help! Warm regards, The Toyota of Scranton Team

Helpful
April 18, 2024

Always very helpful, they take care of your needs, are honest with you, respectfully always a good experience More

by EVILMAMAHUBBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Toyota of Scranton responded

EVILMAMAHUBBA, Thank you so much for your kind words and positive feedback! We're thrilled to hear that you always have a good experience with us at Toyota of Scranton. Ensuring our customers' needs are met with honesty and respect is always our top priority. We appreciate your trust and look forward to serving you again in the future. Drive safely! Warm regards, Service Team Toyota of Scranton

Helpful
April 18, 2024

The service was just fine Was kept informed offered breakfast so the experience Wes just fine More

by JAIELLOSR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Ochwat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Toyota of Scranton responded

JAIELLOSR, Thank you for taking the time to share your experience! We're thrilled to hear you had an excellent visit. Your satisfaction is our mission at Toyota of Scranton. Warm regards, Service Team Toyota of Scranton

Helpful
1
2
...
495