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Toyota of Scranton

Scranton, PA

4.7
5,650 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,650 reviews

August 02, 2019

The team went above and beyond to work with me on my new Rav Ahmad was welcoming and listened to what we wanted. We went in wanting a 2019 Rav 4 Adventure=, and that is what we left with. Ahmad was patient with More

by gaurd1210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2019 -

Toyota of Scranton responded

gaurd1210, thank you! Enjoy your beautiful new Rav4, and thanks for choosing our dealership. We are delighted you left with the vehicle you wanted, and Ahmad was able to assist you and answer all questions. His goal is to provide for his customers the best experience. Thanks again.

August 01, 2019

Friendly, Attentive, Hard Working, & more! Jeffery and the team at Toyota of Scranton were amazing to work with. They too the time to make sure that I was getting the right vehicle to suit my More

by PNASSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard LaRussa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Felkowski
Aug 01, 2019 -

Toyota of Scranton responded

We really appreciate the 5 star- rating and fantastic feedback, Pnasser! We are happy to hear Jeffery and the rest of our team were able to help you out!

August 01, 2019

Quick and efficient Jake did an excellent job. You need more customer service reps like him! It was the quickest service with the best communication I have ever had. I u More

by MBGRIFFIN16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake
Aug 02, 2019 -

Toyota of Scranton responded

MBGRIFFIN16, Thanks so much for your very favorable comments regarding your recent service visit. Jake does a great job. We are thrilled all went well. Thank you!

July 31, 2019

Professional My team leader and tech both keep me up to speed on every thing they had to do and got me out as soon as possible More

by Peter c
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike casalle tech and kevin in red team service
Aug 01, 2019 -

Toyota of Scranton responded

Thank you for the positive feedback and 5 star- rating, Peter!

July 31, 2019

very good service and help by all at the dealership I am very happy with my new Toyota Rav 4 and was impressed by the consideration of the salesman and George, the sales manager, and Mark explaining the More

by AMTMARIA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : George Zepherin, Ron Pritchyk
Aug 01, 2019 -

Toyota of Scranton responded

We truly appreciate the 5 star- rating and positive feedback, Amtmaria! We are happy to hear you are very happy with your Toyota Rav 4!

July 31, 2019

Outstanding I had a good experience. My situation was complex. I was trading in a used 2016 Mitsubishi Outlander which I still owed money on. I was also trading i More

by BERMUDEZC03
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Burgess
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2019 -

Toyota of Scranton responded

Bermudezc03, we are thrilled you were able to accomplish your goal, and our Team was so helpful. Thank you for the review and 5 stars. Enjoy your new Camry. Take care.

July 31, 2019

Staff went over the top to work with me This dealership’s staff worked together on all levels to work to meet my needs for my brand new Highlander vehicle purchase. I highly recommend this More

by KIMJURK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayde , Joe Mercado Jr
Aug 01, 2019 -

Toyota of Scranton responded

Thanks for taking the time to share about your experience and the 5- star rating, Kim! Thanks for recommending us!

July 30, 2019

Service Jason needs to be added to the service list below. He was solicitous. He seemed genuinely concerned that my car be taken care of properly. He was equa More

by ignore
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason
Jul 30, 2019 -

Toyota of Scranton responded

Thanks for the feedback about Jason!

July 30, 2019

Isiah helped me understand all terms on my purchase alot He was very helpful and excellent in his presentation and his understanding of spanish was nice I will recommend my friends to go to Toyota of scra More

by TOKENOWLS
Customer Service
Recommend Dealer
Yes
Employees Worked With
Isiah , Jenna Sledzinski
Jul 30, 2019 -

Toyota of Scranton responded

Thanks for the positive feedback!

July 30, 2019

Not oo bad Very professional. Our service representative, Alan. explained exactly what needed to be done and why - including the fact that a local service place More

by ellie p
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan .... IT WAS EXCELLENT. I JUST HATE TO SPEND MONEY ON CAR REPAIRS - HOWEVER NECESSARY, Alan Aimer
Jul 31, 2019 -

Toyota of Scranton responded

Hi Ellie, thank you for the positive feedback about Alan from our service department. However, we are concerned to hear the wrong part was replaced. Please give our Vice President Guest Experience, Mary Jo, a call at 570-702-8776 to sort this out. Thank you.

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