Mark Thomas

Toyota of Scranton responded

Rembell09, We’re delighted that you felt heard and comfortable throughout your time with us. Having the space to ask questions, talk through your concerns, and find a vehicle that fits what you’re looking for can make all the difference. We’re proud Jordan provided that kind of experience, and we truly appreciate your high praise of our dealership! With Gratitude, The Toyota of Scranton Team

Toyota of Scranton responded

MooseMarcen, We’re glad your service visit felt easy and comfortable from the time you booked your appointment through your time in the waiting area. It’s also nice to hear the front desk was helpful along the way. Thank you for taking a moment to share your experience. With Appreciation, The Toyota of Scranton Team

Toyota of Scranton responded

Hi GUMP33073, Thank you for your wonderful review! We’re delighted to hear that you and your wife felt so well taken care of during your visit. Creating a comfortable, welcoming environment is just as important to us as providing professional service, so it’s great to know the refreshments, waiting area, and our team helped make your experience memorable. Your comparison to Manhattan certainly made us smile! We truly appreciate your kind words and look forward to welcoming you both back to Toyota of Scranton in the future. Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Kevivhannon672, Thank you for sharing your feedback. I understand how disappointing it is when a warranty claim does not receive the outcome you were hoping for, especially after bringing your truck in more than once. Our team submitted your paint concern to Toyota for warranty consideration and advocated on your behalf throughout the process. While we understand your frustration, the warranty determination was made by Toyota and was not a decision made by Toyota of Scranton. I appreciated the opportunity to speak with you about your concerns, and I'm sorry we were not able to provide the resolution you were seeking. If you have additional questions or would like to discuss your experience further, please don't hesitate to contact me. Mary Jo Preno Guest Experience Manager Toyota of Scranton

Toyota of Scranton responded

KENG, Thank you so much for the wonderful review! Hearing that you were treated so well and felt at home throughout the entire experience means a great deal to our team. Our goal is always to provide great service, a fair and transparent experience, and to make every guest feel valued from start to finish. We truly appreciate your trust in Toyota of Scranton and are honored to know you would not want to go anywhere else. Congratulations on your new vehicle, and thank you again for allowing us to be part of such an important purchase! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Hi TRACEYBLAD, Thank you so much for your continued trust and for taking the time to share such a thoughtful review! It truly means a lot to all of us. We’re so glad to hear that Jeff, Andrew, Mark, and Marco each played a part in making your experience both enjoyable and seamless. Your kind words about their knowledge, professionalism, and personal touch reflect exactly what we strive for every day. It’s also wonderful to know you feel confident not only in our sales process, but in our service and body shop as well. We sincerely appreciate your loyalty over the years and your recommendation—it means more than you know. Thank you again for being such a valued part of our Toyota of Scranton family! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

PSWEENEY60, Thank you so much for your kind words! We’re happy to hear that the process felt easy and that our team made a great impression. We truly appreciate your trust in us and would be glad to welcome you back anytime. Enjoy the ride! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

VNICOLETTO507, Thank you so much for the kind words! We’re thrilled to hear you enjoyed our team and our selection. We truly appreciate your support and look forward to helping you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

mthomas6, Thank you so much for sharing your experience! We’re thrilled to hear that Marco, Rich, and Andrew made your car-buying day such a memorable one. We’ll be sure to pass along your kind words to them — feedback like this reminds us why we do what we do. Congratulations on your new vehicle, and welcome to the Toyota of Scranton family! Warm regards, The Sales Team Toyota of Scranton

Toyota of Scranton responded

Thank you so much, Donna, for your kind words and for taking the time to share your experience! We're thrilled to hear that our team was able to assist you both in person and over the phone. Providing timely and helpful service is something we take great pride in. We truly appreciate your support and look forward to seeing you again! —Your Toyota of Scranton Team