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Toyota of Scranton

Scranton, PA

4.7
5,496 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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3400 N Main Ave

Scranton, PA

18508

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Showing 5,496 reviews

July 17, 2015

Outstanding Service Had a scheduled appointment for an oil change, tire rotation, and scheduled maintenance on my 2012 tundra. Everyone in the service department was ki More

by Cuz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jul 27, 2015 -

Toyota of Scranton responded

Thank you for taking the time to share this feedback with us. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Best regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

July 17, 2015

Look no Further From sales to service, this dealership has no competition. They cater to you long after the sale. Im on my fourth vehicle from here, and about to More

by rudy.mantis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cathy Keohan-sales,, Cathy Keohan
Jul 27, 2015 -

Toyota of Scranton responded

Rudy, I just wanted to thank you, not only for being a loyal Customer, but the kind words you expressed for our folks here, and the Toyota of Scranton family, we really do appreciate it! We really and truly appreciate your business and look forward to taking care of you for years to come. Best regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

July 07, 2015

find a sales man every time i go there i cant get any salesmen to help me so i went to another dealer first time in 25 years and was happy with the sales help so i bou More

by jkssr123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
no one helped me
June 27, 2015

Recommended Service at Scranton Toyota is great. I have been dealing with them since they opened. Never a problem. There is also a Dunkin Donuts in the show room. More

by Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Fierro, Brenda Willis
Jun 30, 2015 -

Toyota of Scranton responded

Thank you for your continued patronage and for leaving us this wonderful review! Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we’ve succeeded. We are more than happy to accommodate all of your needs and we are thankful to have you as a loyal customer. We look forward to seeing you again at your next visit! Best regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

June 23, 2015

Second time customer Found my new dealership for all my vehicle needs. Bought a 2013 Corolla for work 260 miles a day. Then browsing the lot meet Casey James and traded i More

by Jerry15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jun 30, 2015 -

Toyota of Scranton responded

Thank you so much for taking the time to leave this wonderful review. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we’ve succeeded. Please come see us for any future needs! Thanks again. Best regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

May 18, 2015

Friendly & efficient service. Always get an appointment when I need it and the employees are always friendly & efficient. Never try to sell me anything I don't need. Very comfort More

by nikkip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Willis
May 16, 2015

Service on 2010 Tacoma Brought my 2010 Tacoma in for it 50000 mile service; I purchased my truck new from Toyota of Scranton and all service needs up to this point have bee More

by JimC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 18, 2015 -

Toyota of Scranton responded

Jim, thank you for your continued patronage and for leaving us this terrific feedback. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we’ve succeeded. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. We are more than happy to accommodate all of your needs and we are thankful to have you as a loyal customer. We appreciate your recommendation and don’t hesitate to ask if there is anything else we can do to help you. Best regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

May 12, 2015

Toyota Care 10k service I took my 2014 Tundra for its 10k mile service under Toyoya Care , Torrie was nice enough to call and offer to schedule an appointment for me . On yr More

by goligga
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 18, 2015 -

Toyota of Scranton responded

Thank you for your continued patronage and for leaving us this wonderful feedback. Our team works extremely hard to keep our customers coming back and it’s a pleasure to hear we’ve succeeded. We always do our best to make sure all of our customers leave completely satisfied with the maintenance work performed on their vehicle. We will be sure to pass along your comments to Torrie and Anthony and we look forward to seeing you again. Best regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

May 05, 2015

Drive up service without an appointment........both items were taken care of in a timely fashion and with no charge to me. Everyone was very friendly. More

by Service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brenda Willis
May 06, 2015 -

Toyota of Scranton responded

Thank you for writing this five-star review of our service department. We appreciate your taking time to do this. We try to make adjustments to the daily schedule for those customers we need to walk in and out without a scheduled appointment. I am very happy we were able to accommodate your vehicle! Take care! Best regards, Mary Jo Preno, Vice President of Communication, 570-702-8776

April 17, 2015

Excellent Dealer Sales, finance, customer experience, service-all very accommodating and thorough. Very helpful and prompt, could not have made the leasing or service More

by TToyota
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mary Jo Preno Yanauskas, Nicole , Carl Jenkins, Bonnie Weber
Apr 20, 2015 -

Toyota of Scranton responded

Thanks so much for this 5-star review about your experience! We always enjoy hearing from our customers. I am pleased to hear that our team has been helpful and accommodating during your visit. Our goal is to provide quality customer care, and I am glad to hear that our team has shown you their commitment to this. We hope to work with you again in the future! Stay safe! Mary Jo Preno, Vice President of Communication, 570-702-8776

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