Toyota of Scranton

My salesman, Jeff Mericle, was VERY knowledgeable about the Scion tC, very professional in his dealing with me, and had a good balance between being assertive (not aggressive) and allowing me to take my ti the Scion tC, very professional in his dealing with me, and had a good balance between being assertive (not aggressive) and allowing me to take my time and make my own decisions. I felt that I was treated fairly, that he looked out for my interests and made my car-buying experience a positive one. I think that he went the extra mile for me on this sale and I appreciated it, and would buy from him again. More

Toyota of Scranton is a welcoming car dealership. James Hazen listened to the qualities I was looking for in a new car and encouraged me to test drive vehicles to find the right one. Most importantly, he u Hazen listened to the qualities I was looking for in a new car and encouraged me to test drive vehicles to find the right one. Most importantly, he understood my budget and made the car buying process fun! I had been to other dealerships and I was told to check back on their website for upcoming deals to meet my budget. As a first time Toyota of Scranton customer, I was treated like I had been going to the dealership for years. Go visit James at Toyota of Scranton and you'll actually enjoy shopping for a new vehicle. More

This dealership and Teresa in particular we're awesome to work with. The deal was accomplished in a timely manner with the upmost kindness and professionalism. Thank you, I LOVE my Sienna! work with. The deal was accomplished in a timely manner with the upmost kindness and professionalism. Thank you, I LOVE my Sienna! More

Our sales person Billy Mulligan was wonderful. He new exactly what we wanted and helped us get into a new vehicle at the payment we wanted. Billy also spent time after the store had closed to explain all exactly what we wanted and helped us get into a new vehicle at the payment we wanted. Billy also spent time after the store had closed to explain all the features of the my new Rav 4 and was very patient answering all of our questions. I will be recommending him to all my friends and family. More

When I arrived on the lot I was approached in a reasonable amount of time but not hassled. The negotiation was painless and ended with a very fair price. This was the smoothest car buying experien reasonable amount of time but not hassled. The negotiation was painless and ended with a very fair price. This was the smoothest car buying experience I could ask for. More

I scheduled an appointment for a mandatory recal repair on my 2009 Rav4. I arrived a few minutes early for my appointment and my car was taken right in. I asked how long the appointment would take and was on my 2009 Rav4. I arrived a few minutes early for my appointment and my car was taken right in. I asked how long the appointment would take and was told an hour or less. I was also told an hour or less when I had called over a week prior to make the appointment. The man who initially began my paperwork was surly and abrupt. I took a seat in the waiting room after he asked if I would be waiting. Again- I asked how long the work would take and I was told AGAIN less than an hour. Three hours and 15 minutes later this man came looking for me. He claimed he had me paged but I was standing three feet from him near the counter when he was brought my keys. He did not page me. I asked why the work took so long. He ignored me. I asked again, I told him I wanted to know if their was an issue with my car I should be concerned about. He told me that no work had been done. None. My car didn't need to recall work. My car was fine. 3 HOURS AND FIFTEEN MINUTES for NOTHING? So again, I asked why it took so long, and he told me to have a nice day. I assume this is because I wasn't a paying customer? Why should that matter? It shouldn't. More

In the later part of November, I had my 2011 Corolla In the later part of November, I had my 2011 Corolla serviced and Kevin was my Service Professional and he greeted me in a friendly professional man In the later part of November, I had my 2011 Corolla serviced and Kevin was my Service Professional and he greeted me in a friendly professional manner, and he followed through until the work on my car was completed. He was patient and explained every thing that was done to my car. I was pleased because in July I had a very bad experience with another professional. Thank-You Cheryl Rogers More

My purchase experience at Scranton Toyota was pleasant. I thought that I got a fair deal from my sales person: Sean Fisher. He was a professional with great manners and a sense of humor. My husband also bou thought that I got a fair deal from my sales person: Sean Fisher. He was a professional with great manners and a sense of humor. My husband also bought a 2010 Toyota 4Runner from Sean. We're both very happy with our cars. We have been buying our Toyota's from the previous owner of the dealership (Richards/ Gibbons) for nearly 20 years. Hopefully, the service will be as good as it was before. Sorry that it took so long. Right after the purchase, we got hit hard by hurricane Sandy, and then my sister fell seriously ill in Florida. I was flying from New Jersey to Florida every few days. She died on December 6 and then started more running around because I was her POA and executor of her will. More

Very friendly and informative service.....James Hazen knew the inner workings/Technicalities of the VENZA. Angelo Baretta was very well informed about a plethora of financial issues.... knew the inner workings/Technicalities of the VENZA. Angelo Baretta was very well informed about a plethora of financial issues.... More

This is the first time that we purchased a "foreign made car". After learning all the details and driving a Toyota, we should have done this sooner. Our salesman,Jeff, was thorough, patient and comple made car". After learning all the details and driving a Toyota, we should have done this sooner. Our salesman,Jeff, was thorough, patient and completely knowledgable of the vehicle. We did buy a Camry hybrid and we love it!! More