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Toyota of Scranton
Scranton, PA
5,491 Reviews
Toyota of Scranton serves Lackawanna County and all of Northeast PA. We are located at 3400 North Main Ave in Scranton, PA off exit 190 of Interstate 81. Our commitment has and always will be to provide the best service possible to our customers!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 5,492 reviews
October 26, 2009
After a test drive, I asked the salesperson to work up a monthly lease payment with all charges rolled into the payment. He gave me an offer in writing, which included a $1200 discount. When I reviewed monthly lease payment with all charges rolled into the payment. He gave me an offer in writing, which included a $1200 discount. When I reviewed the information, I discovered that sales tax had been added in to the capitalized cost of the car. I called them on this (on a lease, tax is based on the monthly payment). They admitted they had made a 'mistake', but then out of nowhere, they added in a bank fee which compensated for taking out the tax. In short--the $1200 discount was not real--it was added back with the tax. When I caught them on this, they still tried to take it away with the 'bank fee.' I went to Motorworld, where they gave me straight, honest numbers. Interestingly, they charged no bank fee. I've been advising people to avoid Toyota of Scranton. They can't be trusted. More
by Croosader1
Employees Worked With
Shannon Sosnak
September 06, 2009
They are a slipperly bunch - from the salesmen to the finance handlers to the service dept. For instance, their extended service aggreement is a cheapo, in-house type with NO UNDERWRITER. What happens if finance handlers to the service dept. For instance, their extended service aggreement is a cheapo, in-house type with NO UNDERWRITER. What happens if the dealership closes down? What if I breakdown in Binghamton? I hear that they regularly screw other Toyota/Scion dealer-service depts. by not honoring trough reimbursed money transfer like a Toyota backed plan does. You're SCREWED. They are totally about making a buck; customer comes LAST! The only bright spot is a comfortable waiting area. More
by jo motterotz
Employees Worked With
beretta
