Toyota of Scranton - Service Center

Outstanding Service - Above and Beyond! I was several hours away from home and had a tire blow out on my 2012 Prius V and I was unable to locate my locking lug nut key. This service depar I was several hours away from home and had a tire blow out on my 2012 Prius V and I was unable to locate my locking lug nut key. This service department had a flat bed out to pick me up in no time. They hunted down and had a matching replacement tire waiting when I arrived. Had the locking lug nut off and the tire replaced in no time and had me back on the road I'm just a couple of hours from my initial call. I would not hesitate to recommend this location and willing give them the highest of marks! More

An insult to the Toyota name Brought my car in for a standard recall and when I picked it up it no longer ran properly. It took 3 weeks of no car and at least 7 different employee Brought my car in for a standard recall and when I picked it up it no longer ran properly. It took 3 weeks of no car and at least 7 different employees who all claimed to have no idea who I was or what happened before they finally corrected the error they had made. They only agreed to fix their mistake after I reported them to Toyota Corporate, BBB and the PA Attorney General's Office. More

Service appointment Disappointed. After waiting 2 hours to get my oil changed with a scheduled appointment, I notice I have new scratches in my truck and my battery termi Disappointed. After waiting 2 hours to get my oil changed with a scheduled appointment, I notice I have new scratches in my truck and my battery terminals are completely corroded. At each service appointment I ask them to fix the corrosion problem and it never gets resolved. Also, I have new scratches near on my front fender near the hood and down the side of the fender. It clearly looks like someone leaned against it and slid down it while the hood was open because there is no scratches on the hood. This happened on the opposite side in roughly the same area on an earlier service appointment. I notified the service department of it and nothing was done! Mind you I bought this truck brand new at this dealership. More

Exceeded Expectation We cannot begin to express our gratitude that we have for Toyota of Scranton and the Service Department, especially, Kurt, Lisa and Stephan. They had We cannot begin to express our gratitude that we have for Toyota of Scranton and the Service Department, especially, Kurt, Lisa and Stephan. They had the daunting task of dealing with us for six months, while Chrysler was trying to figure out what was wrong with our car. Your team could not do enough for us. Words truly cannot begin to express our gratitude that we have for each everyone of you. We applaud you and your team at Toyota of Scranton, you did not disappoint. We know now, that when we can, we will being coming to your dealership to buy our next car. KUDOS on a job well done. Our sincere thanks! Jason & Corey W. More

Excellent friendly service Brenda was very helpful in answering all my questions. Then I needed a rental and she set it up quickly. She was an excellent person to deal with. Brenda was very helpful in answering all my questions. Then I needed a rental and she set it up quickly. She was an excellent person to deal with. More

Great service experience! Kevin met me as soon as I parked the car. Since this was a recall visit, he explained exactly what needed to be done and how it would be accomplished Kevin met me as soon as I parked the car. Since this was a recall visit, he explained exactly what needed to be done and how it would be accomplished. I also told him there was a problem with my tire pressure, one tire was lower than the rest. He asked me if I needed a shuttle, which I refused, and then led me to the waiting area. My car was done in the time that Kevin told me it would be. Kevin also explained that when the winter tires were replaced by the summer tires, the seal was not right. He told me that it was now fixed. There was no charge for the visit, and Kevin had explained everything that was done in terms that I understood. He was courteous, and personable. We have had Toyota's from Scranton, since 2000. This is one of the best service experiences I have had there. I felt comfortable that the service done was completed as needed, and my tires are fine also. I would personally recommend Kevin to my Toyota friends, as I am sure that the service needed will be completed as promised. More

Review title I have been waiting for an opportunity to voice my concerns about my car. This is not in any way a reflection of the dealership. I have 2009 Corolla I have been waiting for an opportunity to voice my concerns about my car. This is not in any way a reflection of the dealership. I have 2009 Corolla which I purchased prior to my retirement. My intention was to have this car for many years to come. My last car was a Saturn which I had for 13 years. I put very little mileage on a car but I want a dependable car. I had looked at Toyotas and Nissans and I decided on the Toyota. I have had both Toyota and Nissans in the past. I love the car but I don't like the problems I am having with it. It has already needed the head gasket replaced and some very expensive mechanism in the front seat. I am now retired and I wanted a reliable car with low maintenance. I am so extremely disappointed in Toyota. I am considering trading it after my extended warranty expires, something I did not want to do. I wanted to have this car for as long as I had my prior cars. Overall, I really love my car, but not the problems it has. I'm very disappointed. Please know that I received very good service. Very prompt, very courteous. More

Owned many cars in my life, and dealt with many dealerships, by far Toyota of Scranton ranks right where it belongs on top. They are efficient, reliable, and treat customers with respect and dignit dealerships, by far Toyota of Scranton ranks right where it belongs on top. They are efficient, reliable, and treat customers with respect and dignity. Their waiting area is spotless, and comfortable. Having a Dunkin donuts on sight is an added bonus. I finance two Prius vehicles with Toyota financing and even that was a nice experience. I cant imagine going to any other dealership to get my next car. Way to go guys you are all first class. More

I brought my car in for service after an accident. The car was fixed at an auto body shop, but the seat belt/airbag light would not shut off and the center arm console was not secure--it wobbled after the car was fixed at an auto body shop, but the seat belt/airbag light would not shut off and the center arm console was not secure--it wobbled after the accident. The service tech fixed the air bag/seat belt lights and alarm, but did not fix the arm console and gave me one more issue: Now there was a rattle in the dashboard. The tech also said that he would fix the driver side floor mat that had broken hooks to keep it in place, but when I got my car back they were not fixed. This is still creating a driving safety hazard. The service center did not know what they were doing at all. When I got there I waited on one line and then when I was finally seen, I was told I had to go to another (auto body) person. I waited in front of her desk for quite a while as she did some paperwork and ignored me. When she was finally finished, she said I was in the wrong place and sent me back to the original person I waited for. Kevin was rude and needs to learn the concept of "the customer is always right." At least when the customer is expressing an opinion that is completely irrelevant to the car service. I expressed my dismay that most car service centers offered their customers free coffee, but this place had a Dunkin' Donuts. Kevin seemed to take it personally that I commented on this and defended the dealership as though he owned it. It was completely unnecessary and only compounded my bad service experience making me feel unvalued as a customer. I will never go back to this Toyota dealer and will not recommend it. I mentioned this on several social networking sites while I was still there and also several times since then. More