Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Toyota of Scranton - Service Center

Scranton, PA

4.7
2,575 Reviews
Call Service Center (570) 740-3457

2,575 Reviews of Toyota of Scranton - Service Center

Sort by
May 15, 2024

David Grieco is always a pleasure to deal with. He always takes the time to explain and answer all your questions. This dealership is actually the best. More

by walhd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Grieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeanne
Report | Print
May 15, 2024 -

Toyota of Scranton responded

Thank you for your kind words, Walhd! We're delighted to hear that David Grieco provided you with exceptional service and took the time to address all your questions thoroughly. Delivering outstanding customer experiences is our priority, and we're thrilled that you consider Toyota of Scranton the best dealership. We truly appreciate your support and look forward to continuing to exceed your expectations. If you ever need anything else, please don't hesitate to reach out. Warm regards, The Service Team Toyota of Scranton

Helpful
May 15, 2024

Kacie Grieco is and outstanding customer representative. She schedules me promptly and the work is done in a timely fashion. She keeps me informed every step of the way. I am always very happy with the work More

by JANET_BURGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kacie Kuchinskas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Toyota of Scranton responded

Thank you for sharing your experience with us, Janet! We're thrilled to hear that Kacie Grieco provided you with outstanding service. Ensuring prompt scheduling, timely completion of work, and keeping you informed throughout the process are all top priorities for us. We appreciate your continued trust in Toyota of Scranton and look forward to serving you again in the future. If you have any further feedback or questions, please don't hesitate to reach out. Warm regards, The Service Team Toyota of Scranton

Helpful
May 15, 2024

I have always been pleased with this dealership. Appointments are easy to make, they are on time and the work is done. The staff is welcoming and polite. Love the coffee shop and snack bar! More

by khart1152
Recommend Dealer
Yes
Employees Worked With
Can't remember all their names.
Report | Print
May 15, 2024 -

Toyota of Scranton responded

Dear khart1152, Thank you so much for your kind words and continued support! We're thrilled to hear that you've consistently had positive experiences with our dealership. Ensuring that our customers have a seamless and enjoyable experience is always our goal, from making appointments to completing the work promptly. We're delighted that you appreciate our welcoming staff and amenities like our coffee shop and snack bar. It's our pleasure to provide you with a comfortable environment while you wait. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. We look forward to serving you again in the future. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Helpful
May 15, 2024

Very proactive in dealing with all my thoughts and concerns . Attentive to the tasks that need their attention. Sales could use some work, but service makes up for that. More

by TRENCROM2017
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ahmad Wasal
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2024 -

Toyota of Scranton responded

Dear TRENCROM2017, Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words regarding our proactive approach and attentiveness to your concerns. It's our priority to ensure that every aspect of your experience with us is positive. We apologize if your sales experience didn't meet your expectations, and we're grateful for your understanding. I would welcome your feedback on your sales experience. You can reach me at 570.702.8776 to further discuss. If there's anything further we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Helpful
May 11, 2024

Excellent service. On time. Good suggestions for future usage. Pleasant personnel. Attentive to clients schedule. More

by SALEMJOAN10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Corey Boynton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Valenti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Cheverez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hailee Politz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 12, 2024 -

Toyota of Scranton responded

Dear SalemJoan10, Thank you for taking the time to share your experience with us! We're thrilled to hear that you had an excellent buying experience at Toyota of Scranton. At Toyota of Scranton, we strive to provide our customers with nothing short of exceptional service, and we're delighted to hear that we could meet your expectations. Your kind words about our team's punctuality, helpful suggestions, and attentive service mean a lot to us. We truly value your business and the trust you've placed in us. If you ever need any assistance or have any further questions, please don't hesitate to reach out. We're always here to help! Once again, thank you for choosing Toyota of Scranton. We look forward to serving you again in the future! Best Regards, The Toyota of Scranton Sales Team

Helpful
May 10, 2024

From the time I purchased my RAV 4 to the scheduled service appointments, I have nothing but praise and appreciation for the family at Toyota of Scranton. More

by MCCORMICK0425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Mercado Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephanie Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Boyer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Toyota of Scranton responded

MCCORMICK0425, Thank you so much for your wonderful feedback, McCormick0425! We're delighted to hear that you've had a positive experience with us, from purchasing your RAV4 to your scheduled service appointments. Providing exceptional service and earning your praise and appreciation means a lot to us. We're grateful for your support and look forward to continuing to serve you and your vehicle needs in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Warm regards, The Toyota of Scranton Team

Helpful
May 10, 2024

Everyone was very helpful and knew what they where talking about great experience and quick and easy More

by GARDNERCODEY907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrianna
Report | Print
May 10, 2024 -

Toyota of Scranton responded

GARDNERCODEY907, Thank you so much for your kind words, Gardner! We're thrilled to hear that our team at Toyota of Scranton provided you with a great experience. Delivering knowledgeable and helpful service in a quick and easy manner is what we aim for with every customer. We appreciate your business and hope to see you again in the future! Warm regards, The Toyota of Scranton Service Team

Helpful
May 10, 2024

Great experience. Easygoing Process and accommodation. They really know their car well. Can offer good deal and superb customer service experience. More

by SALYVICTORINO92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerardo Patino-Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jon Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2024 -

Toyota of Scranton responded

Thank you, SalyVictorino92, for taking the time to share your experience with us! We're thrilled to hear that you had a great and easygoing process with us at Toyota of Scranton. Providing excellent customer service and ensuring our customers feel accommodated is our top priority. We're glad our team's knowledge of our cars and their ability to offer good deals contributed to your satisfaction. Your feedback means a lot to us, and we appreciate your business. If you ever need anything else, don't hesitate to reach out. Warm regards, Toyota of Scranton Sales Team

Helpful
May 10, 2024

Purchased a used vehicle off of Toyota. Leaving the lot I had air conditioning issues. Right away Joe and the team took good care of me and made sure my car was perfect and in working order More

by NOELLEBALENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Hedden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Kosch 5 stars
Report | Print
May 10, 2024 -

Toyota of Scranton responded

NOELLEBALENT, Thank you for sharing your experience with us! We're glad to hear that Joe and our team at Toyota of Scranton were able to promptly address the air conditioning issue with your used vehicle and ensure that everything was in perfect working order. Your satisfaction and peace of mind are important to us, and we appreciate your business. If you have any further questions or concerns, please don't hesitate to reach out. We're here to help! Warm regards, Toyota of Scranton Sales Team

Helpful
May 10, 2024

Excellent work at a fair price. It's because of people like Mary Jo and Jason that I will always buy Toyotas! More

by aferdyn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Paligiamo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mary Jo Preno
Report | Print
May 10, 2024 -

Toyota of Scranton responded

Dear Aferdyn, Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had an excellent experience at Toyota of Scranton and that Mary Jo and Jason provided you with exceptional service. Delivering quality work at a fair price is always our priority, and it's wonderful to know that we've met your expectations. We truly appreciate your loyalty to the Toyota brand and your trust in us for your automotive needs. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We're always here to help! Thanks again for choosing Toyota of Scranton, and we look forward to serving you for many years to come. Warm regards, The Toyota of Scranton Service Team

Helpful
1
2
...
258