Toyota of Scranton - Service Center

Ashley helped me set up my appointment which was very nice. Then when I came in I was greeted as soon as I stepped out of my car by Kevin who kept me updated about my car. The service was very nice and f nice. Then when I came in I was greeted as soon as I stepped out of my car by Kevin who kept me updated about my car. The service was very nice and friendly. More

Great people who take care of their customers. Their staff is courteous and very professional. Also the place is pet friendly! Bring the dog when you get the oil changed and they take their picture an staff is courteous and very professional. Also the place is pet friendly! Bring the dog when you get the oil changed and they take their picture and put it on the bulletin board. More

I purchased my car from Toyota of Scranton a few years ago and since then have had it serviced there exclusively. The prices are extremely reasonable especially for the quality of work performed. The wait ago and since then have had it serviced there exclusively. The prices are extremely reasonable especially for the quality of work performed. The waiting area is comfortable and even has fireplaces and a Dunkin Donuts in it. When I schedule an appointment the people on the phone are very helpful and can usually fit me in on one of my very few days off. I have been very pleased with my experience to date and would recommend them to anyone. More

was in for 5,000 mile service and waited while it was was in for 5,000 mile service and waited while it was performed and was very satisfied with all steps of the work including the time it took. I will was in for 5,000 mile service and waited while it was performed and was very satisfied with all steps of the work including the time it took. I will be back for the next 5,000 service and from past experience should get the same fast and excellent service. More

I needed an oil change on my Tundra before taking my wife and kids on vacation. It was last minute but they were able to squeeze me in. The girl on the phone was great to deal with and the service was prompt and kids on vacation. It was last minute but they were able to squeeze me in. The girl on the phone was great to deal with and the service was prompt and inexpensive. Would definitely recommend the service department to anyone. More

VERY HAPPY WITH SERVICE BRENDA IS ALWAYS FREINDLY AND KNOWLEDGEABLE.MY VEHICLE WAS IN AND OUT AND THE JOB IS ALWAYS DONE RIGHT. HOPEFULLY THE QUALITY OF SERVICE WILL CONTINUE. THANKS, TIM KNOWLEDGEABLE.MY VEHICLE WAS IN AND OUT AND THE JOB IS ALWAYS DONE RIGHT. HOPEFULLY THE QUALITY OF SERVICE WILL CONTINUE. THANKS, TIM More

Ashley was very helpful when I contacted Toyota in regard to the 10,000 mile service on my rav4. The service department was also helpful and got my vehicle in and out in a reasonable amount of time. to the 10,000 mile service on my rav4. The service department was also helpful and got my vehicle in and out in a reasonable amount of time. More

I bring my car to Toyota of Scranton it's a great experience. Kevin is my service advisor and he is a wealth of knowledge and always very pleasant. He always has helpful car care tips. My Highlander experience. Kevin is my service advisor and he is a wealth of knowledge and always very pleasant. He always has helpful car care tips. My Highlander is always washed and the service is both prompt and done right the first time. My sales professional when purchasing the vehicle last year was Alissa and whenever I run into her we have a nice conversation and she still cares a year after the sale. Tom in the cashier area always makes everyone feel appreciated More

This review is in response to my previous review from 5/9/13. My service experience that day did not meet my expectations for friendliness or timeliness. That review was read by Mary Jo Preno who prompt 5/9/13. My service experience that day did not meet my expectations for friendliness or timeliness. That review was read by Mary Jo Preno who promptly responded to it with a personal phone call. We was personable, apologetic and willing to listen to my concerns. She addressed them and made me feel important. It was that personal touch and service with a smile that was lacking initially. I will return again for service because of Mary Jo but next time I will demand prompt friendly service start to finish! Thank You Mary Jo! More

I was very satisfied with my service experience at Toyota of Scranton. I was especially impressed with Mike Fedorisin who took care of me. He was very courteous and professional. He was genuinely concerned w of Scranton. I was especially impressed with Mike Fedorisin who took care of me. He was very courteous and professional. He was genuinely concerned with the problem I was having with my Scion. It was not an easy fix. However he kept me informed on a daily basis and assured me the problem would be taken care of. He even arranged for us to have a rental car. Mike is truly an asset to your company and a reflection of your concern and dedication to your customers. I would recommend Toyota of Scranton to my friends and family. Thanks again! More