Toyota of Smithfield

Labor rate is extremely high. Nine hundred seventy-five dollars for a 4 - 5 hour job. Just my opinion. Nine hundred seventy-five dollars for a 4 - 5 hour job. Just my opinion. More

BUYER BEWARE: Apparently, fingernails can void your Toyota warranty. I purchased my Toyota Grand Highlander brand new from Littleton Toyota in January and have owned it for only 7 months. The radio to Toyota warranty. I purchased my Toyota Grand Highlander brand new from Littleton Toyota in January and have owned it for only 7 months. The radio touchscreen began delaminating, so I brought it to Smithfield Toyota’s service department. On my first visit, they inspected it, told me the screen was covered under warranty, ordered the replacement, and called me when it arrived. When I returned for the scheduled repair, I was sitting in the waiting area when I received a text saying the manager had decided the damage was “likely caused by nails rubbing on the screen” and was therefore considered an “outside force” and not covered under warranty. They then quoted me $5,087.09 to replace the radio. My nails are not long, and there was no damage presented to me showing that I had caused this problem. What is especially frustrating is that they had already determined it was covered, ordered the part, and had me return for the repair—only to change their decision after I arrived. A 7-month-old vehicle should not have a delaminating screen, and I certainly did not expect Toyota to blame the customer’s fingernails rather than stand behind its warranty. So apparently, if you buy a Toyota and have fingernails, beware of using the touchscreen. You might end up with a delaminating screen and a $5,087.09 repair bill. Very disappointing experience with Smithfield Toyota and Toyota’s warranty process. More

It was a sincere pleasure to buy my 4Runner from Toyota of Smithfield. Amaya, the sales associate who assisted with this purchase, is a very pleasant, knowledgeable & professional woman & Iman in Financing of Smithfield. Amaya, the sales associate who assisted with this purchase, is a very pleasant, knowledgeable & professional woman & Iman in Financing was Very Efficient in moving the transaction along to the actual finish line. Both woman were very delightful to work with & I highly recommend them individually as well as Toyota of Smithfield for all your Toyota Vehicle Buying Needs!! More

Service was great! Took uber to get dinner and by the time I got to restaurant my car was all ready done! Took awhile to find a ride back to dealer (busy time of day) a Took uber to get dinner and by the time I got to restaurant my car was all ready done! Took awhile to find a ride back to dealer (busy time of day) and couldn’t get ahold of service agent who initially helped me (she had already left work and mentioned when I dropped my car off that she was done in less than an hour) toughest part was finding someone to help me get my keys back. But on plus side my car was still covered under warranty so I didn’t have to pay anything! More

I go out of my way to go to this dealership, have bought 4 cars from them. My former salesperson is now a manager but he introduced me to a new sales agent who is exceptional: she is lovely, kind, knowledg 4 cars from them. My former salesperson is now a manager but he introduced me to a new sales agent who is exceptional: she is lovely, kind, knowledgeable and goes above and beyond to ensure I have the information I need. More

good customer service but very bad service time. Usually takes 3 hours for an oil change. Usually takes 3 hours for an oil change. More

If you’re looking for a new vehicle, go see Tarek B at Toyota of Smithfield. He made the whole process easy and completely stress-free. He was honest, patient, and never made us feel pressured. He answere Toyota of Smithfield. He made the whole process easy and completely stress-free. He was honest, patient, and never made us feel pressured. He answered all of our questions and made sure we were comfortable every step of the way. We couldn’t be happier with the experience. Highly recommend asking for Tarek! More

Gyahn Delacruz was exceptional. Knowledgeable and courteous and professional. Not a high pressure person which would have sent me running!! Knowledgeable and courteous and professional. Not a high pressure person which would have sent me running!! More

Terrible service! This is not the first time that we have visited this dealership and ended up buying elsewhere. This is not the first time that we have visited this dealership and ended up buying elsewhere. More

Steven Marius helped us select a great vehicle he helped us along and made the process easy. us along and made the process easy. More